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November 2023 by Greg B
October 28, 2023, I purchased a car from Guarantee Automaxx. It had a clean Car Fax report and passed inspection. Great customer service. November 2nd, my check engine light came on when I started the car. While driving to work, the car stalled. I took the car to 2 different mechanics. They both told me to return the car. They said the car had patch work done to make it run temporarily. After consulting with 4 attorneys, they told me I bought the car "As is" and there is nothing I can do. My car is currently in the shop. I've called Guarantee Automaxx to see if they can at least help me with repairs but I keep getting told,, "I'll call you back." I've only driven the car 3 times. I'd never recommend or buy anything from this place. They're scammers.
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November 2023 by Gregory B.
October 28, 2023, I purchased a car from Guarantee Automaxx. It had a clean Car Fax report and passed inspection. Great customer service. November 2nd, my check engine light came on when I started the car. While driving to work, the car stalled. I took the car to 2 different mechanics. They both told me to return the car. They said the car had patch work done to make it run temporarily. After consulting with 4 attorneys, they told me I bought the car "As is" and there is nothing I can do. My car is currently in the shop. I've called Guarantee Automaxx to see if they can at least help me with repairs but I keep getting told, "I'll call you back." I've only driven the car 3 times. I'd never recommend or buy anything from this place. They're scammers.
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September 2023 by Tamia Duhart Johnson
JT Out of the Springfield location sold me! Very comfortable experience at first but when he wanted me to lie to the finance company about how much I was putting down should have been a red flag, had the vehicle less than a week and the car started experiencing alternator issue which I got replaced and fixed. A week after putting $3200 down for the vehicle. Couldn't get any help for him as he was on vacation almost immediately after selling me the car. After the first 30 days of having the vehicle he finally returned from vacation and proceeded to ignore that the warranty he sold me was limited and left me with a balance for the alternate. A week later after making my first car payment JT and his crew came and Illegally repod the vehicle! PLEASE PLEASE DO YOUR RESEARCH AND READ ALL OF YOUR PAPERWORK BEFORE WORKING WITH THESE GUYS! it's Janky and a scam!
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September 2023 by Kellin Wolford
If I could give 0 stars I would. Bought a car from out of state and decided we no longer want to purchase the car after reading the paperwork. Called multiple times to get my down payment back and was told they have other customers that were more important to deal with. Wouldn’t recommend at all.
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July 2023 by Phillip K
Purchased a 2009 **** f250. Broke down same day and was stranded all night due to an issue with the fuel system. Dealer ordered the wrong part. I have reached out numerous times via phone, email and text with no resolution. MIND YOU DEALER ACKNOWLEDGES THE ISSUE WAS ON THEM! So now I have a truck that cant be used with less than 1/2 a tank of gas or it shuts down. Took it back to the dealer in *******, he told me the car, told me that it was on him to make everything right see me as his boss was out of town, and left him in charge. Not to mention ALL of the other issues noted after purchase. ******* at dealership acted as if he was upstanding and this would be resolved swiftly. Well its over a month later and I now have to spend more money to take steps to get them to keep their word. Disgusted is an understatement. Keep your money. As with all of the other negative reviews on here, I am sure they will post under here with some BS story, but at the end of the day they are dishonest (i have receipts to prove all of this)and this is NOT how business is conducted.
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July 2023 by Tony K.
dishonest and unprofessional. beware of their vehicles they have no problem selling you a piece of junk!
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June 2023 by Dave Smith
I had a wonderful experience at G-Auto Maxx. They're so transparent and didn't waste my time. They worked with my budget and got me the Toyota truck I wanted. Would highly recommend!
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June 2023 by Catt Michrina
Made the process of buying a used car very simple!Shout out to Phillip!
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March 2023 by David Eisemann
I came here because they had a hard to find car and I was pleasantly surprised. Ray was great and answered all my questions with no pressure. A great experience overall.
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February 2023 by Randy Watkins
Went there in search of a specific vehicle found several that I liked, the service was excellent large selection of quality vehicles, would suggest to anyone it's worth the trip couldn't find anything I liked in my area and the service here was poor to me,was only there for a couple of hours and left with my new car. Thank you so much.
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January 2023 by jaden calipo
Bought a 07 Ford mustang gt that doesn't have a maintenance history . All of the bushings were cracked and rotted out when I got the car. I bought it for 16k and got a very unmaintained car with two crashs on the history report. a well maintained mustang sells for 8-12k . So I got scammed and no warranty at all. I gave them a extra star for delivery of the vehicle. Didn't even have fresh plugs .
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January 2023 by Francine Cox
Purchased two vehicles from this place, and both are still reliable cars! I just took my granddaughter to look at their lot.
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December 2022 by SHERRI Cox
I bought about 2 weeks ago a 2010 Toyota Prius from Guarantee Automaxx, and I couldn’t be more happier with my purchase experience!!! Ray was so helpful and professional, my the process very hassle-free. The car has an As-Is warranty but drives like a dream. I highly recommend this Dealership; just be prepared to move fast on to get the car you like.
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September 2022 by Tracey A.
AS-IS WITH NO WARRANTY ?I was searching for a Jaguar in a specific interior/exterior color combo with low miles and in a specific body style for months….basically, I was looking for a dang unicorn. Eventually, I found it three states away at Guaranteed Automaxx. My salesman Phillip was an absolute pleasure to work with. My car was in tip-top shape at the time of purchase. Unfortunately things happen, and a repair was needed shortly after I purchased the vehicle and although I fully understood that I bought a pre-owned vehicle AS-IS and I did not opt for the extended warranty - Phillip literally said, “I want you to be happy with your purchase and I’ll take care of it.” and HE DID! I’m extremely happy with my car. I would definitely buy here again and I highly recommend buying your unicorn from Phillip too. Excellent customer service & integrity!
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September 2022 by Q A
Ray was my salesperson. I bought a Jaguar from them. After approximately 3 days the steering wheels began to shake and the car began to ride rough. I took it to two tire places, Discount tire and NTB in Fredericksburg. Both told me the same thing...that three of the four rims were bent. I reached out to Ray for assistance and sent him the information. He met with the owner and decided they weren't willing to help me with the problem after I sent them the information from the tire places. I asked Ray specifically why they would sell a car with bent rims and he said all they do is get them inspected and then put them on the lot. Wow!!! Now what makes it even worse is they refused to help me but as I'm looking through their reviews another customer on here Tracey, had an issue with her Jaguar and they chose to help her but told me no. Wonder with the difference was??? Stay as far away as possible. Especially VETS. And for the record, I did buy the warranty!!!
