-
November 2024 by Omar Rios
Inn and out
-
October 2024 by Steve Buchanan
I got my freight, I LIKE FREIGHT
-
October 2024 by mike hicks
The nicest most helpful ladies on the phone and a friendly, knowledgeable delivery driver. Thank you. mike
-
September 2024 by Alex B
Ordered a jacuzzi, waited for over a month. Got a notification that it was due to be delivered on Tuesday. On Tuesday, I hire movers, get everything set up, a truck shows up, third party “Humble”. Big ole box truck, open up the back and out they bring the cover for the jacuzzi. No jacuzzi in there. I ask them where is the jacuzzi thinking that they are the ones who lost it, they tell me Estes never brought it…. A day goes by, I’m calling estes who is blaming Humble and that it’s not their fault, nothing. I’m getting ready to file fraud with the jacuzzi company…. I call estes again and they proceed to tell me that they forgot to load it and it’s in their warehouse in Stafford. I call stafford warehouse they tell me it’ll be delivered “priority” the next day. Priority meant at 4 pm even though on their tracking site it said 1100, another day wasted and 30 phone calls later they are telling me that I need to understand shipping issues and that I will not be the first whose shipment they lose and waste time and won’t be the last. It’s like blind leading the blind, 0 sense of responsibility and 0 sense of customer service. The driver showed up after 4 and began complaining about how big and bulky the jacuzzi is and how is he supposed to move it. I feel bad for him, an old dude, should probably retire; so the two of us got it out and onto my driveway, but, all around incompetency on the estes part. Stay away if you can. They are terrible.
-
December 2023 by Julian Stevens
Totally screwed up my delivery from Home Depot. I called them several times and they promised would be delivered the next day. It is over 10 days late now and I have been promised on different 4 times next day delivery. Still don't have delivery and I am only 20 minutes from their Stafford location...
-
November 2023 by Mike Karame
The employees are very nice but this company's service is awful. They postponed the delivery 3 times, and I had to travel 160 miles to get my box because they weren't able to deliver it on the 3rd time. Their excuse is always having driver's shortage, my assumption is because they are cheap and don't want to pay fair salaries. Home Depot & Lowe's should look for another reliable company for their deliveries. Finally, please don't reply to this review, because your "computer generated" response is annoying and has no sense. Thank you.
-
September 2023 by Dawn and Helga
My bathroom vanity has been in Norfolk, Virginia for nearly a week. It has been showing as enroute to delivery for days. I've made 3 calls to customer service and learned the trailer has not yet been opened. Very frustrating since when ordering Lowe's said it would be delivered 6 days ago. Estes will not give me a delivery date.
-
August 2023 by William Odom (FelRaged)
Driver was awesome. Company not so much. You don't give someone a delivery window of 10am to 1 pm and have the delivery show up at 7pm. I had to take the day off so they wouldn't leave the parcel sitting in my driveway and then they showed up well after when I would have gotten off work. Just be honest next time. I would have rathered a later drop off time anyway so I wouldn't have to miss work
-
December 2022 by Mike Karameh
The employees are very nice but this company's service is awful. They postponed the delivery 3 times, and I had to travel 160 miles to get my box because they weren't able to deliver it on the 3rd time. Their excuse is always having driver's shortage, my assumption is because they are cheap and don't want to pay fair salaries. Home Depot & Lowe's should look for another reliable company for their deliveries. Finally, please don't reply to this review, because your "computer generated" response is annoying and has no sense. Thank you.
-
November 2022 by Jerome
Estes Express is awesome & fun!
-
November 2022 by Brad Ingram
They saved the day great company
-
October 2022 by Carmin DeRose
Absolutely terrible. No communication. Delivered it on the wrong day. And my 75 inch TV was left outside , and to top it off left the box was standing on its side as opposed to right side up. This goes beyond incompetent a new level of idiocy. Seriously how can you be so bad at your job
-
May 2021 by Don L.
If I had known the company I purchased from was going to use Estes, I would have purchased elsewhere. I took the day off work so I could get the delivery that I had to call and set an appointment up for. When I called to confirm I got "Nope, not going out today." I asked what the reason was and was told "Theu just didn't load it today. They are busy." What a crock. I will see now If I can drive the hour and a half down there to pick it up. What an incompetent group.
-
May 2021 by Al Ectric
Very poor customer service. They failed to commit to estimated delivery date. When I called to ask if they can have my package delivered ASAP since I had to meet a deadline, they simply told me: “come and get it yourself if you’re in hurry!” Can ya believe it???
-
April 2021 by Justin Spradlin
They write on their website and I was also told that our shipment would arrive in 5 business days. We are around 20 business days now. The day that it was supposed to arrive has changed multiple times. They have blamed it on snow as well as many other things that weren't even a factor. The shipment is supposed to arrive today and is apparently out for delivery. We were told between 12-3 p.m. After calling in the driver said he would be here at 2:30. At about 3:30 we called to see where he was. The lady that answered the phone said he is on his way. I asked for an ETA and she told me he didn't answer his phone. She was just brushing me off to get me off the phone. This has been a disappointment from start to finish.
