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“Excellent options and a variety of price points, wide size range. The customer servicenis hot or miss though, the person assisting me took her break and the other person couldn't be found, I left over $300 dollars of clothes behind.”
“This store is always clean and pretty organized compared to fair oaks location. I was looking for a last minute dress and Naiya really helped me out! Thank you so much ☺️Update: the dress I purchased -the strap to hold it up- literally ripped the day of my event ??? I had only tried it on once and it looked okay when I purchased it. This dress cost me $129 & some change. Loved the look but not happy with the strap quality and panicking the day of my event. ☹️”
“It’s always nice when you shop here and you have a pleasant manager overseeing things. Sarah provided amazing customer service today with a smile. Please promote her if you haven’t already! Will definitely return to shop here.”
“This is the best Talbot outlet store. I never walk out empty handed except for this last visit. Their inventory is very low. Only summer shoes, no coats, very little to offer at this time. I'll try again in a couple of months
Stopped today 4/25/22 and was so disappointed. Prices are much higher. I found better buys at the Talbott company store. Merchandise is outdated and shoes are basically gone. Buy three and get 60% off but the prices are very high so it's not a true sale. Guess I won't be back. Nice while it lasted
So I went back again 10/2022 hoping it would be better. Very disappointed again. This was my last trip.”
“Jennifer the manager is AWESOME extremely helpful,as her associate Kim. Had difficulty in bra sizing several times and Jennifer has helped to exchange and find me the perfect bra and size. AWESOME customer service!!! Differently coming back to see her.”
“Great customer service and super friendly staff. Had an online order and wasn’t paying attention to my email for pick up and completely pass my due date. Called in and apologize and they still held the item for me as well. Highly recommended anime merch spot.”
“Old Navy coupons start tomorrow! Thank you sales associate mentioned in the photo? Took time for me!! Professional, courteous helped me shop while my phone charged. So sweet of you. Love Old Navy. 4 th of July shirts coming soon!!”
“Rubina Aunty is one of the best tailors in Virginia! I had taken my wedding outfits to so many tailors in NJ and they all got messed up. After going to her, she fixed everything perfectly in less than a week and even did same day alterations for some things. Cant recommend her enough!”
“The staff member, sam, was really kind despite being alone. She handled everything so well :) she’s super sweet?. And overall kept the store clean and treated customers with an excellent attitude.”
“Great clothes and customer service. Lady manager always helps me out with finding jeans and doing exchanges, overall nice patient people. Been shopping here for awhile now since closer than Tysons and not so packed, only complaint is that their music never seems to change, I’m sure the workers have gone insane or on their way. Like someone mentioned before, no Christmas music during holidays was a bit sad.”
“This store has a lot of nice clothes for women thats petite. I didnt see anything for me. A woman who has popped out 3 kids and my breast, thighs, and stomach are all over the place.”
“* Saturday Shopping! The mall is packed. Looking for slacks, shirt, tie, button down! Bingo! Great selections! Nice colored! Getting little man ready for the school spring music ? concert! Bought light grey slacks! Great sale! Good fit!”
“Cody was such a gem! As a former retail worker, I can confidently say that he went above and beyond to make sure I was a satisfied customer! I live further away from this location, but I had decided that this is my new home store! Thank you Cody!”
“Always love employees working there. i've caught some great deals there in the past. Prices aren't too unreasonable, but it is on the higher end of clothes.The skate services are exclellent. They'll assemble ypur board for free, they might even do it if you haven't purchased parts from the store.I've always felt pretty invited by the atmosphere.”
“Great selection of clothes, very organized and clean store but above all the staff was Amazing. Aly went above and beyond helping us find the right pair of jeans. She was so sweet and patient. She even gave us bottled water. It's hard to get great quality customer service that she provided in most stores now a day. Thanks Aly!”
“My son wanted to buy his first skateboard but didn’t know what to get. Manuel took the lead and explained everything to my 12 yo son. He helped us pick out the best board for himAnd answered all questions. We will def be back!!”
“Not your typical thrift store. It is upscale but very well displayed and organized housewares, clothing, books, decor, etc donated by people to benefit Inova hospital.”
“Afshan from Sonia Jewelers is the best, she fixed my eyebrows after I messed them up and she is very affordable and sweet! Would recommend going to her for beauty needs like tinting, waxing, and threading!! The jewelry side are very nice as well. Beautiful jewelry would spend my money here!”
“I appreciate the hard work of the employees for keeping the store neat and clean, but it's annoying to find things you like but most of the sizes are S or XS, and I have checked on multiple occasions, if the demand is high then you need to request more items in certain sizes.I'm annoyed but I know it's not necessary the location itself nor the employees.”
“Macy's is an impressive, very elegant store, especially its Clothing. I am fascinated by the clothing designs of all types and brands. Every time I go, I want to bring a little bit of everything. I always find fascinating clothing. Something that catches my attention is its super, very fine, fragrant fragrances. 100 % ????⭐️⭐️⭐️⭐️⭐️”
“As a dedicated online sneakerhead, I’ve rarely ventured into physical stores—mainly because DTLR locations were never conveniently located near my home. That changed recently when I needed to return an item, leading me to discover this gem of a store. The experience was nothing short of exceptional.
Upon entering, my daughter and I were warmly greeted by three enthusiastic employees. Now, this may seem like a small thing, but to me, it’s a dealbreaker. If a store can't be bothered to acknowledge my presence, I can’t be bothered to spend my hard-earned money there.
Thankfully, this wasn’t an issue at DTLR. The store manager, Rian, not only assisted with the return but also took the time to engage with my daughter, helping her navigate the latest trends with a level of expertise that only a true sneaker aficionado possesses. Rian's knowledge of both classic retros and the latest styles was impressive—this is someone who knows their kicks!
What truly stood out, though, was a situation that unfolded while we were in line to purchase my daughter’s choice, the gray New Balance 9060s. Ahead of us was a “Karen”—an entitled customer who was determined to return an item without a receipt. She was subtly rude, layering her complaints with hidden insults. Rian handled the entire situation with an almost zen-like calm, maintaining her professionalism and composure throughout what felt like an endless 20 minutes.
I was frustrated by the delay but couldn’t help feeling a sense of pride as I watched Rian navigate the interaction. As a mother raising Black daughters, I seize every opportunity to teach them about grace under pressure. Living as a Black person in America often means having to work twice as hard to be recognized, while being mindful that expressing anger can result in being unfairly judged. Rian exemplified the kind of professionalism and poise I hope to instill in my daughters.
Rian’s handling of this situation, as well as her interactions with customers of various backgrounds, was a masterclass in customer service. She treated every individual with the same respect and enthusiasm, proving that sneaker culture transcends race, size, and shape.
Because of Rian, DTLR has earned a loyal customer for life. Her professionalism hasn’t gone unnoticed, and it’s truly appreciated. Every employee should strive to reach the high standard that Rian sets.”
“I decided to get my hair done at the JcPenny salon in Springfield Mall and loved my experience. My stylist name was Kenya. She was very friendly and knowledgeable. By the time I left Kenya's chair, I had a new stylist and a fresh, bouncey new hair style. Will definitely go back again.”
“Went in to make a return 30 minutes before they closed and there were a lot of people trying to do the same. The people at the register were super nice and still went above and beyond to help me. I didn't catch the woman's name but the manager Jhonny was awesome too. Will definitely be back :)”
“I just came into the store and had a wonderful experience the store manager Francisco was so friendly and inviting, Victoria was such a delight in the fitting rooms she grabbed us any size we needed without any hesitation, and Beyoncé really took her time explaining everything at the register for us with the app and pricing. Will definitely be back to the visit the store again.”
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“This is a wonderful store! So many great finds!!!. I always have such a hard time choosing. The staff is super friendly and helpful!!! I will be a repeat customer for certain!!!”