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February 2024 by Shazed Islam
We normally go to Lorton Walgreens which sent an emergency blood pressure medication, but they filled it incorrectly. When I approached the pharmacist Crystal with this issue she said “I can’t poof and make it happen”. We had been waiting for this emergency blood pressure medication since discharge from hospital yesterday and been calling about filing it since then. I felt how she handled the situation was very rude and was not empathetic. Looks like this already has poor customer reviews.
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November 2023 by Jeanne Bruce
This Walgreens is an immaculate, spacious and floors are kept conditioned and displayed appropriately during seasonal changes. The managers and staff are very professional, friendly and their store behaviors make your shopping experience wonderful. They are very knowledgeable and helpful with returns and pricing. Crystal the pharmacy manager is a gem. She goes beyond to assist you with all of your health needs. She makes herself available even during the busiest times. If you call Crystal she doesnt appear to be bothered or evasive. Her phone etiquette is admirable. She is very professional and accurate when it comes to filling prescriptions.The techs are wonderful always working diligently and the atmosphere that is created in the pharmacy shows the upmost respect to hippa and the security of your personal info. The techs become familiar with their pharmacy customers and address their customers respectfully. This pharmacy does get very busy but the lines are quickly attended to and never ignored, to navigate thru the day. Crystal is well appreciated for the dedication that she displays on a daily basis. She is definitely trusted for her integrity that she displays on a daily basis. The alternate pharmacists are also kind and professional. The most important thing is Crystal RPH nor the techs judge you they treat every person the same with. Dignity and respect and that's very hard to find.
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September 2023 by C Sands
Except on Saturdays when they close early....pharmacy hours
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May 2023 by Jayden Yang
I walking to the store in Springfield today, try get my son’s prescription. And I saw a coupon on the counter. I try read what’s the coupon for? And a Spanish lady running to me, yelling to me. She is working there, she not allow me grab the coupon. Anyway I’m not interested the coupon. After I picked up my prescription. I saw her took all book coupons . So worker allow get store coupon? Not for customer ?
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May 2023 by William Warren
The woman at the pharmacy treated me terribly and was very rude and condescending to me and even raised her voice at me many times when I was trying to get a new vaccine card. No customer should have to put up with this. This pharmacy is horrendous and everyone should avoid it like the plague that it is.
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January 2023 by Sarah Wali
The pharmacy here is abismal. They lost my prescription and had to go searching for it. They were INCREDIBLY rude while trying to search for it and continued to ask me when the prescription was called in and I had to let them know over and over again that there was a paper brought in. Wasted an hour of my life with the ineptness. No one there said they were sorry. No one there gave me even a look. The best I got was “ you gonna wait for it??”I waited. But I won’t go back again.
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December 2022 by Kristin Drabyk-Savage
The absolute worst pharmacy in the entire area. They take days to fill prescriptions. They are rude and their customer service is horrible. Avoid this place at all costs
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December 2022 by Dental Appointments
The prompt to leave messages for the pharmacist is not easy to navigate. When I tried to call, the person that answered said the pharmacist was busy and hung up.
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November 2022 by Simona Sampson
I called today to get an order cancelled and the person working between the times of 1:45-2pm on 10/25 was extremely rude for no apparent reason. After reading the other reviews about this location, I’ve had a similar experience. I get people have bad days, but to read that this has happened before is unfortunate. The person needs to learn proper phone etiquette or find another job if you’re that unhappy.UPDATE: I called this location again and asked to speak to someone else because I had got the same person on the phone. I was transferred to Victoria, who took the time to help! She was patient with me and kind! There’s just a bad apple or two at this location, who are rude and unhelpful.
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November 2022 by Jawid ofKOJ
My infant son needed an over-the-counter medicine. We looked all over the store and could not find it. Asked for help and were given a vague instructions as to where it might be. Still couldn't find it. Again asked for help and female employee looked and told us it was not in stock. I look online and it shows as being available at at this particular location.I ended up having to order it online and doing a store pickup. Item was ready for pickup in 30 minutes which was in less than an hour. I'm glad online order worked but I can't understand why no one could find it if they had it available at the store for online orders... if they could find it for online order why couldn't they find it for us while we were there at the store?The employees all seemed very preoccupied and had absolutely no interest in helping customers.
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October 2022 by Diamond B.
Absolutely ridiculous! I called pharmacy this morning waited in hold for 15 min and they picked up the call and hung up! I then called right back and the phone just rang and rang. I began to get frustrated and then asked my coworker to call using her phone and they picked up her called and hung up on her as well. VERY VERY UNPROFESSIONAL. Never in my life will I use this location. Will not recommend this location to anyone as well.
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September 2022 by Emma
I’ve been having issues with this Walgreens for awhile now. I find it so frustrating that on almost all occasions when calling the store you get absolutely no where. Any time a female associate picks up the phone you either get someone angry with you or you get lied to and then hung up on. All I want to know is if an item I’m looking for is in on the shelves/in stock or not. But to be told the store doesn’t have the item and to have someone else tell me that they just saw it. I don’t expect by any means the staff to go above and beyond but to at least check or give an honest answer of I don’t know would be just fine. I don’t want to waste my time going to your store to check on products all the time because no one will actually give an honest answer on the phone. Not everyone lives right by the store, some people have other things going on in their day. I’ve had a number of very positive experiences here with staff and normally check out is quick and great. Staff seriously needs to fix their phone etiquette.
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September 2022 by Kimberly Nguyen
Staff here so unfriendly I was waited on the line and the cashier knock on the table trynna tell me move up to register. That’s really unprofessional and rude.
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August 2022 by Sheez A. Carter
I have been a member of this neighborhood for over 15 years. This is the closest Walgreens and now I have to find a different one as I was just accused of trying to steal my own order. Which I had to show my banking info (uncomfortable) to prove of the online purchase. Now I feel like I was being asked because I'm young and a poc. I have the text messages to prove that I paid and picked up my order. What will Walgreens do to make it right? Never have I felt or been treated in this manner. How disgusting
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February 2022 by Heidi Sitcov
1/5/22 . They had lots of In Home COVID Test Kits today, when no other stores had them. Yeah! Thanks so much Walgreens