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July 2024 by Laura Tierney
Incompetent and horrible customer service. Went in two months ago to get an apple watch on cellular for my son. The employee opened an account and assigned a number but was not able to connect it to the watch and said it could not be done without a cell phone as well. He apologized (that employee was great) and immediately closed the account. It was open for maybe 5 minutes. Two months later I receive a bill for the account. I call customer service who cannot help me because they say they cannot get into my account and that I have to go to the store that opened the account. I just went to the store and they said they are not able to help me and that I have to call corporate. I asked if they could call corporate for me and they said they do not have their number. I asked for their names so I could document that I am trying to resolve this and not get hit with a late charge and the female mumbled her first name so I asked her to spell it. When I asked for a last name she refused and said she doesn't even work at that store anyways. The name she provided was Hafsa. Terrible customer service.
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July 2024 by insu hur
Mohammad the stote manager saved me money on my bill. Highly recommend it.
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July 2024 by Zakaria Hicham
Our experience with Sam was so perfect we really appreciate his competence professionalism and patience .he assisted us with everything .thank you Sam .you are the best
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July 2024 by Phoebe Rose Sunshine
Sam was so incredibly helpful! We came in to inquire about a phone upgrade, and he had us in and out in under an hour with the new phone ready to go. He explained each option, the price breakdown, and provided an overall great experience!
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April 2024 by Haley Szramoski
Went to this location after experiencing a horrible phone call with Verizon support.
Lola was able to fix my phone in under an hour! She was kind, funny, and extremely cool. I’m so happy the guy over the phone wasn’t able go fix my issues so that I could come here. If you need any support regarding your IPhone, Lola is the one to hit up!
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April 2024 by Sherry Mull
After a miserable experience with an IT Specialist on the phone last night, I contacted the store on Huntsman Blvd. I spoke with Lola, and explained to her what I had been put through. She said that I could bring my phone in and she would take a look at it. I got there when they opened, and in 30 minutes, she fixed my phone and removed a line that the IT Specialist had added to my account. She was very patient, courteous and professional. I will be needing a new phone soon, and that's where I will go to get it. Lola renewed my very lacking faith in Verizon.
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February 2024 by Feyzullah Memiş
This location customer service, respectful, helpful he did great job thank you again ?
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February 2024 by marty santini
Lola is fabulous, went above and beyond taking back a failed router and dropping a new one off at my business. (Purchase green artificial grass) 7942 Angus ct suite E Springfield Virginia. She didn't need to do personal delivery so I was impressed. Now she wants to dig into my usage and set me up better than the customer I love her!!! Great attitude, super nice, smiley and knowledgeable. Exactly what I would want in someone representing me and my company great job!!!!!!
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February 2024 by David Lehman
Very disappointed. The store had no phones on display. I was looking for a specific Samsung told them I didn't want to change my plan. They pushed the new Samsung AI and tried to get me to change my plan to the tune of $40 a month so I could apply a promotion. I won't be back! How is this store still in business???
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November 2023 by Jelsea Hortum
Lola was an amazing help and so knowledgeable. Our experience was excellent!
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October 2023 by Claudine D.
NEVER USE THIS STORE! THEY ARE CROOKS! I wish I had read the review before going in. I paid for a new phone and I am almost certain the salesperson switched it to a used broken phone. He misrepresented plans and tried to oversell me on a plan I didn't need it. Go to Apple or a real Verizon store rather than these crooks.
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October 2023 by Jelsea Lemanski
Lola was an amazing help and so knowledgeable. Our experience was excellent!
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October 2023 by Toan Phung
Lola is amazing excellent customer service and great personality!
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August 2023 by Idris S
Mentioned closing hours are 10am to 8pm but the store was close on Monday at 7pm… so annoying
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August 2023 by Austin Bailey
Easy to find, but closed on Labor Day despite advertising holiday hours. Unable to recommend.