-
March 2024 by Connie Latiolais
Adam is fantastic! Whenever I need help or new devices, he is the only one I go to.
-
March 2024 by Serafina Latiolais
We had a great experience here, Adam was a big help.
-
March 2024 by Kevin May
I had all sorts of issues with my account and the corporate customer service kept giving me false promises and not coming through. Adam and Mahdi here at this branch SAVED MY BACKSIDE! They were finally able to get my account fixed up and were able to walk me through all my options and really inform me. I used to think going to a branch was not as effective as going directly to corporate. I was wrong!
-
March 2024 by Daniel Heath
This store employs violent extremists that spew hate speech and propaganda against the US and insults and threatens those who disagree with them. The extremist stated he hates the US, our culture and everything about the US.When I called T Mobile they suggested I go back alone and even asked me NOT to call police, a claim they would later deny.A police report and a report was made to T Mobile at the time of the incident but T Mobile could do nothing to ensure my information on the replaced phone was safe or secure as the transfer of data from old phone to the new phone was not completed when this extremist became insulting and violent and I left the store for my own safety. The extremist kept my old phone without wiping the data creating additional concernsThis is not a safe place to go conduct business with T Mobile.
-
March 2024 by Bernadette Viall
Went to the store to upgrade my iPhone 11 to a iPhone 14+. I was told they no longer made 14+ and I would have to upgrade to the 15+. Went to the T-Mobile in Springfield Mall. They didn’t have them at the store, but in less then a half hour I had a new iPhone 14+ being shipped to me. Had to upgrade my plan, but the phone was free. Not sure how or why this store is still in business
-
March 2024 by Peggy Tyree
Adam was fantastic. He helped my 85 year old mother pick out a phone and set it up for her as well. We're very happy with the service at Tmobil. Thanks Adam!
-
March 2024 by Idalia Marty
Adam was Fantastic help. Understood our needs and courtious and friendly. Come see him for any help
-
March 2024 by isa marty
Great service from ADAM! Super kind, clearAnd efficient delivery of info and service. Kudos!
-
March 2024 by kiwi2coco
Adam at T-Mobile Old Keene Mill Road West Springfield is the most knowledgeable and professional rep in the business.I’ve been with Verizon and other companies in the most past butT-Mobile is the best.Save yourself time and money-talk to Adam and get your account straight.Can’t say enough!!!
-
February 2024 by Don Thomas
Adam is the greatest. Always knowledgeable, and helpful. I highly recommend him for tmobile solutions to any issues you might have.
-
February 2024 by Aftab Ahmed Siddiqui
Visited this place to get a connection. Very good service.
-
January 2024 by Bob Harrison
Adam was super professional, knowledgeable, and customer friendly!True rockstar!
-
January 2024 by Aaron Draper
Adam was super helpful and patient even when the call with customer service was disconnected. He helped transfer lines and complete phone upgrades for my entire family.
-
January 2024 by Cathy McFall
Adam helped me switch my service to T-Mobile and was so patient and kind. I would highly recommend him. He was so helpful!
-
January 2024 by Rose Homrich
Adam was AMAZING! He had so much patience with us and got us all set up with a new phone! He is the best, thanks Adam!!