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November 2023 by Eric C.
Leon sets a high bar for customer service and consistently goes beyond it. He is always polite with a great attitude and very focused on satisfying his customers. Much thanks to him!
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November 2023 by Johnny Lange
My car appeared in my VW app (doors and windows closed , locked) to be ready for almost an hour before I went and asked about its status. Makes me wonder how long I would have waited for someone to let me know my car was ready. So much for being a VIP member.
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November 2023 by Lisa Desjardins
Leon was simply incredible. I had a bad experience with another Volkswagen dealership and he was the opposite. He and I talked about budget and he was honest and detailed about the needs of my car. He provided a courtesy car which later proved essential as our family had a medical emergency. Cannot say enough about Leon your service desk staff.
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November 2023 by Moni Akintunde
I purchased my Volkswagen Jetta( which I love by the way) from Sheehy Springfield. My salesman David Cox was amazing from inquiry to literally driving my car off the lot. I didn’t feel pressured, he made me very comfortable. I appreciate the time he took to walk me through the process. I would recommend him to ANYBODY!!! He was kind, did not rush me, and was very attentive. I also had a great experience with Aras he just didn’t throw warranties at me we got the ones I really wanted and needed. The whole experience was amazing, and who would think that buying a car lol. Thankful and Grateful.
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November 2023 by William C.
I got an ID.4 from Sheehy VW. At delivery the brake light trim piece was deformed. It’s been several month no word when it would be repaired. When I call and leave messages I get no updates. Also my wipers on this car is sooo loud it’s so annoying.Also applied for military incentive. I was told a check would be sent to me. I haven’t heard back since. I call and email. No word.Just disappointed.
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November 2023 by William C.
Updated on last review. I saw a posted message to contact dealer based on my previous review. But no contact information. I have maid previous emails in the past. I called over a week ago and no one called back. So I Dropped to 2 stars.
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November 2023 by James Sullivan
I purchased my VW Passat from Sheehy in 2017 and have been coming to Sheehy for all my service. My recent stop was for an oil change. Because my schedule was uncertain, I had not made an appointment. I walked into the service department and asked if they could take a unscheduled oil change. Without hesitation, Leon said, “Let’s see what we can do!” Because I Leon had helped me in the past, I was hopeful / confident that he would be able to help me. He did exactly that. He got my car into the service bays and kept me updated on the progress. After the service technician had performed the oil change and safety checks, Leon explained additional work recommended by the technician. Leon was clear and helped me understand the benefits of the recommended service.First class service! Thank you, Leon. Thank you Sheehy.
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October 2023 by Reina Perdomo
This was, by far, the greatest experience my husband or I have ever had purchasing a car. David Cox was very attentive, knowledgeable, and authentic throughout the entire process. He is not your typical sales consultant - he listened to all of our questions and desires, informed us on all aspects of the the models we were interested in, and genuinely wanted us to leave with the car we had dreamed of buying. We can say that we have no regrets. We will absolutely be back for our next vehicle!
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October 2023 by Sabrina Bracken
It was such a great and easy experience. Jonathan Rivera was so patient with all of my questions since it was my first time buying a car. He is really amazing! I would recommend this dealership to anyone who asks and tell them to ask for Jonathan!
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September 2023 by Aaron Gough
I really dislike the entire traditional car buying experience, but Mohamud was very easy to work with via text and respectfully did not try to waste our time with add-ons and up-sells. We were happy to have a quick and easy buying experience!
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September 2023 by Brandi Gordon
Jonathan did a great job assisting me with finding a car. He did his best to work with my budget & I walked away with a great car with warranty and my oil changes are covered for a couple of years ! Jake is the most funniest person you can meet ! He made the ending process smooth and funny & gave me advice for the future. Very straightforward guy ! Loved my experience & if I’m looking for another SUV i will be coming back here
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September 2023 by Andrew Mahan
David was amazingly helpful, friendly and courteous from the second we walked in the door and ever since we left with the new vehicle. He answered all questions and made us feel comfortable about making an important decision for our growing family.
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September 2023 by Mohammed Ahmad
the worst service experience , Ray was polite and friendly however he did un authorized work to my car that cost me almost a 1000 dollars which 200 was authorized. He claims that he got a verbal authorization while my Son was in the service lounge talking to him, if this is true then why not in writing and a customer signiture?then he said that he will speak to his manager and get back with me the next day which didn't happen and when I texted him his response was we got slammed! be aware a 2022 Passat with 18k miles shouldn't need brakes and rotars , I believe we got taken advantage of.
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September 2023 by Elysia Petru
David Cox at Sheehy was above and beyond exceptional. We just moved across the country and we desperately needed a new car. David made the process seamless and painless. We were so lucky to have him by our side. We love our new Tiguan!
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September 2023 by Victor Zamudio
I don’t think there is anything you guys need to do to make it better. Everything at VW Springfield has been great! Talking to David Cox and the down to earth personality helped us make the best decision. He has been fenomenal throughout the whole experience. Recommend! Great people and amazing care package.
