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January 2023 by Lucas S.
I purchased a 2032 Subaru Assent for my wife as our old minivan was breaking down. Like most people I dread car shopping, but Shabir made the whole process the easiest car shopping experience I've ever had and I can trust, thanks to Shabir, I won't have to worry about any car issues for the next decade. From start to finish the process took a little over an hour and a half, with no stress or hassle, and was able to secure a good financing deal with AJ's help. A good team all around and a good experience.
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December 2022 by Walter C.
My experience at Sheehy Subaru could not have been better. From the start to the finish of my car purchase was outstanding in every way. They were upfront and honest with pricing and listened to me as I explained what I was looking for. I dealt with over ten dealers over the last two weeks due to two car purchases (long story) and Sheehy Subaru was the best. Jay Adorno and AJ Javadi were among the standouts. Everyone I dealt with was excellent. Jay even took the time to explain every feature on the car before i drove off the lot. I highly recommend Sheehy Subaru.
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December 2022 by S M.
Terrible experience! We needed windshield replaced. 2 days later they say its fixed. Went in, and the windshield has a new crack! so come back again - we'll fix it - a week later, "Car is ready" - we went to pick up the car... Windshield was fixed - BUT... Pieces of glass EVERYWHERE! Driver side leather seat has a rip in it! Somebody ate in my car and left their dirty fork as well. Food grease all over the inside and the car was NOT washed - even through I have a 10 year 'Vista' plan.. NOT HAPPY with the service and stopping all payments until my seat is fixed and all glass pieces have been removed from vehicle. Very disappointed
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December 2022 by whonesta
Found their parts website on google, ordered Subaru ATF, paid them and then crickets. Call their # and was told they do not ship liquids??? Thanks for NOTHING, maybe add that into your website so you stop wasting people's time.
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November 2022 by Lauren S.
My husband and I had the BEST experience with Jay and AJ. They both were extremely patient, friendly, and knowledgeable with the car we wanted. AJ went above and beyond to help us get into our dream car and Jay was patient and hospitable while we waited. Jay knew details about the car and helped us decide on what we really wanted. I highly recommend Springfield Subaru and DEFINITELY see Jay and AJ!!! Thank you Subaru of Springfield. You all are amazing!
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November 2022 by Janice M.
Looking for a new Subaru? Well, you can check out all of the dealers in the DMV or you can simply head over to Sheehy Subaru of Springfield at 6571 Backlick Road in Springfield, VA, and ask for Chris La Porte. Chris is unique in that in addition to being a top car sales consultant & upgrade specialist, he is someone who truly makes it worth visiting him in the showroom. He is always helpful in not only pointing out the features of a specific vehicle but truly wants you to be completely happy in your new Subaru. Chris goes the distance and ensures complete customer satisfaction -- from the time you walk in the showroom and ask for him until you drive away... and even afterwards when you stop in to ask a question, bring your car in for service, or just say hello. He will take the time to find the car that you want and sell it to you for a fair price. And if you need or wish to order a car, Chris will likewise ensure that you are kept up to date as to the status of your delivery and regularly touch base with you, doing everything he can to help you get into the new Subaru that will keep you happy and safe for years to come. Furthermore, Chris has an awesome way of making you feel like family and truly serving the customer in a way that adds value to your purchase. It's not something that you'll find at any other dealer, and it's not something you'll find in any other sales person. Thank you, Chris La Porte, for making me one of the happiest customers ever to enter Sheehy Subaru, and for helping me select my brand new Subaru! You're the best, and my Subaru is top notch, too! Email Chris at
[email protected] or call (703)-712-8700 and ask for extension 26305. It will definitely be one of the best new or used car decisions you ever make.
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November 2022 by Andrew G.
Ramon Machuca is the best service consultant hands down! His care and attention to details regarding my needs was amazing. He truly cared and answered all my questions. He went above and beyond to help me and provide great service. Highly recommend Ramon for your Subaru needs. I'll be a costumer for life!
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November 2022 by Mike D.
My wife and I purchased a new 2021 Subaru Forrester in Fall of 2021. We were excited to purchase a vehicle with a high safety rating as we geared up to start a family. On 10/28/22, I dropped the Forrester off at Sheehy Subaru of Springfield dealership for an oil change and tire rotation. I thought I would do something nice for my wife; I added a car detail service. On 10/29/22, I awoke to a voicemail stating that there had been an incident with our vehicle. Jonah, the manager, seemed sincerely upset, and gave assurances. I was shown our damaged vehicle at the nearby detailing company that the dealership uses: Pure Polish. Pure Polish is where the vehicle incident occurred, not the dealership. Jonah has been helpful in helping us to navigate this process. My insurance had the vehicle evaluated for an estimate, which is required for the diminished value claim we have to file against the insurance of Pure Polish, in order to be compensated for the drop in asset value after the incident (the vehicle is only a year old and was accident-free). We are thankful for: No one got hurt. The dealership provided a loaner vehicle to us. Jonah has been very helpful during this inconvenient time. We will be compensated for repair costs. We will be compensated for vehicle diminished value. We are concerned about: Heightened risk of future issues with the damaged vehicle. We didn't feel like the dealership's first priority after the incident; we had to do our own research regarding the pursuit of compensation for our negative impacts. It felt like the dealership prioritized its business alliance with Pure Polish, over us, their customer.
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October 2022 by Melissa C.
Last week I purchased a 2019 Ford Ecosport from this dealership. I found the car online and did all my homework in advance, and I liked it when I went in to have a look at it. I went back a day later with my daughter, who will be driving the car, so that we could test drive it. Again, I have done my homework. I knew exactly what I wanted and what I was willing to pay. I was prepared to buy the car as soon as I test drove it. The sales team was great, and this would've been a four or five star experience up until the time I walked into the business office, where I encountered one of the most unscrupulous sales people I have ever met. I did not require financing. I was planning to pay in full from cash resources. But I had a strict budget that I did not want to exceed. The business office guy used heavy handed and deceptive techniques to try and get me to buy a service agreement. When I told them that I had a cash budget of $X and could not exceed it, he did the usual cat salesman gimmick of disappearing for a minute and then returning with a better deal. Or at least he said it was a better deal. The numbers he scrolled on a piece of paper seemed to indicate it would be more favorable for me. He told me he going to include the service agreement, and wrote down on a sheet of paper a number that was $500 over my budget and then circled it. I was planning to buy a warranty and I thought this would be worth the extra outlay. But when I was completing the paperwork, it turned out that he was not counting my $2500 deposit toward the total. In other words he had come up with a price that was now $3000 above what I said my budget was. And he had the nerve to scold me for "not paying attention" to what he was doing. What he was doing Is generally called "pulling a fast one." We were able to unwind the transaction and I got the car for the amount that we had discussed. I then went bought my own long-term warranty agreement for a much more reasonable rate. This flimflam shenanigans turned what was a very positive experience into a very negative one. And if my daughter had not been sitting beside me on the verge of tears they would have lost the sale. The salesman, Mohamed, was incredibly good. The business office guy, whom I will not mention by name, was a snake in the grass.
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August 2022 by Lyndell C.
We bought two Subaru models in the last year. We are a highly mobile family attending and participating in NCAA sports. Our Subarus are efficient and safe and we are delighted w the support we have received from Sheehy. There are the reminders, the suggestions and social messaging that makes us feel like we are a part of a big family The service staff responds promptly, listens, shares observations and are quick to provide technical assessments and service the problems in short order. Added to that a comfortable waiting area w snacks and WIFI. I can multitask and work from here. Check out Sheehy if you need service or are looking for a Subaru
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May 2022 by Shawn R.
Our Buying experience was fantastic. We prefer a hands off approach and our salesman, Shabir Baba, seems to know this instinctively. He gave us space and time to look around, when we found a vehicle we liked he gave us the keys to test drive, and when we returned he gave us a very informative sheet with vehicle cost, a break down of monthly payments based on different downpayment/trade in options and did not try to haggle or pressure us. If you enjoy battling and haggling and wasting hours of your time trying to agree on a purchase price these folks are not for you. If you appreciate up front, transparent professionalism, THIS is the place. Thank you Shabir and all the guys there that made our car buying experience what it should be, FUN!
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May 2022 by Josh M.
In any business, mistakes happen. It isn't that a mistake occurs, it is how the business handles it that really matters. When Sheehy screwed up a service appointment, I was frustrated (and probably let it show more than I should have). But what would have been a 1 star review turned into a 5 star review because of the excellent customer service provided by Trevor Rosser on the service team. The mix-up was absolutely not Trevor's fault, but that didn't stop him doing what he could to make the situation right. He accepted responsibility (on behalf of the company) for what went wrong, clearly explained the situation, and then told me what he was going to do to make the best of the situation. We drive about 45 minutes to get to Sheehy and go past lots of other service places on the way. It would be easier to stop at any of them. But we will keep coming back because of Trevor and the team.
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March 2022 by Irina G.
Great service as always! Chris LaPorte always takes care of our family! We bought five vehicles from Chris and Sheehy Subaru dealership during the last 7 years. They are great to deal with, with excellent customer service. If they promise something it will happen. Very professional. I even drove from Hampton VA to buy a car from them again. We are forever Subaru customers. Now I am a happy owner of new Wilderness :) Thank you!
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March 2022 by Richard C.
I brought my car to get a change two weeks ago and to replace the battery in my key. After the service was done, I noticed that my car key was not working correctly, so I called Subaru to let them know they told me to bring the key back up there and they'll take a look at it. I brought my key back up there the next day; the service advisor changed the battery in my key again and then tested it to see if it worked. She let me know that the key was still not working correctly and that I will have to contact a Nissan dealer and have them look at the key. I made an appointment at the Nissan dealer by my house. When I got there, I spoke to Jocelyn, the service advisor, and she suggested that I have the parts department look at my key. The employee in parts took a look at my key, then processed to tell me that he saw damage on the inside and proceeded to replace the battery again and tells to let him know if it works. I say to him that my Key still isn't working (When I get in the car, it says that my key is undetectable and I'm not able to lock or unlock my car door unless I am directly in front of my vehicle). Parts suggested that I contact Subaru and let them know what's happening, which I already did. I called Subaru and spoke to the customer service rep, who then transferred me to the manager; the manager told me to come into the store to have someone look at the key. If the key is damaged, they take full responsibility, and they can replace my key. I got to the store speak to Jona, the Subaru service manager; he said he did not see any damage and questions who did I talk to at the Nissan dealer. Then sends an email over to the Nissan service manager and completely twisted my words up, making it seem like I didn't know what I was talking about. I went back to the Nissan dealer, and the service manager there looked at my key. He tells me that they will have to either reprogram the key, and if that doesn't work that I will have to replace the key, which is $480. At this point, I'm like, why should I have to replace the key if it was working just fine before they did anything to it. Whether it's changing the battery, reprogramming the key, whatever, my key was working just fine it just needed a new battery. He states that those are my only two options. I feel since Subaru was the one who serviced the key, they are the responsible party for replacing it or having it fixed. I shouldn't have to come out of pocket to get a key replaced. I've been trying to contact the general manager of Subaru, but his mailbox is full, so I can't leave a message. I really don't wanna speak to the service department manager because, at this point, he's no help and doesn't want to fix my key.
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March 2022 by Joseph S.
This always happens. Make an appointment at Sheehy Springfield for what you think is an available work slot. Tell the service coordinator that you will wait for the car. You get to Sheehy a few minutes early and check the car in. The first thing you're asked is if you will be waiting for the car. Wait I told the service coordinator I had a narrow window to wait and that I would be waiting. Fast forward to today. I had a 0800 "appointment". The attendant at the desk asks me "Will you be waiting for the car? Yes. It is 9.33 a.m. and my car has not been pulled into the shop yet. What do I need done? A battery check - that's all! I should have gone to a local garage. Unfortunately, if the battery is bad, Sheehy must verify it's bad before they replace it under warranty.
