-
November 2023 by Robin Pryor
Safford Hyundai of Springfield is the for sure place to go when looking to buy, trade or sale. Give them a try Mrs. Abby and Adania are phenomenal ask for them if you like and let them know Robin Dunbar sent ?❤️ ??
-
November 2023 by Mona D.
worst car service ever. I regret buying a car from here. they dont care about touf safety. all they want is money.
-
November 2023 by Melody Yazdani
We brought our car here when the engine abruptly died. We were told it would take a few weeks to be diagnosed, which was a long time, but it is what it is.Here we are over 3 months later and they still haven’t looked at our car, despite assuring us there were only 2 cars ahead of our for WEEKS.I have never had such appalling service from a service center. No loaner car in the interim, the service advisor takes weeks to respond, and there is no way to escalate an issue when you have had a bad experience. Buyer beware, avoid this place at all costs.
-
November 2023 by Chelsea Martinez
Shady business practices in the repair department - my husband went in for a complimentary oil change and tire rotation, asked them for just what was included and a small problem in the actual car, and the service tech told him the car needed new brake fluid, fuel injector service (it's a hybrid with 27k miles) and tire balancing. Never mentioned any extra cost and didn't give him an estimate to sign, and it ended up being $850.Yes, my husband should have clarified - but seriously, when you're implying a basically new car NEEDS a very expensive optional services and someone came in expecting to pay nothing, then you don't give them any sort of indication that it's going to be expensive, I call that shady - especially since they're literally taking advantage of the fact that VA does not require you to get a signed repair estimate for services over a certain amount, like most other states (and the one we're from, because my husband is military).
-
October 2023 by Lynn
My experience here was perfect. The attentiveness to what I needed was top tier. I was given the highest standard of customer service and care and it was greatly appreciated. Moe and Nate work amazingly.
-
October 2023 by Eric Vanderpoel
Number one I was very well cared for by my Consultant, Sayed Dawud. The business & sales managers were also attentive and helpful. The sales floor environment was neat and welcoming and my new Santa Fe sold itself. I feel very confident that when I do need to bring my car back for regular maintenance that I will be treated like a favorite customer. Thank you Safford Hyundai of Springfield.
-
October 2023 by Tammy F.
I am done bringing my 2022 Tucson to this service department. Had to wait a month to get an appointment for oil change/maintenance. My appointment was for 7:45 am. I was here on time and it's been almost 4 hours and my car still isn't done. Beyond frustrated. will never come back here.
-
October 2023 by akmal w.
It's been more than one hour we waited for a service advisor to talk with and ask about the status of vehicle first of all my brand new vehicle (Sonata SEL 2023) check engine light turned on and start vibrating i had this issue for 5 months they repaired and it found issue again and again i am sick of this poor company with their poor service anyone who wants to Buy Hyundai please DONT DONT buy headache for yourself I prefer to buy i used car from other company but not the brand new of Hyundai, imagine brand new with 18K mileage check engine light turned on and stopped, i had the case with them two 3 times but they said we cannot buy back your vehicle and we will offer you $250 for your satisfaction i was like what? And today i come to service they says it gonna take couple week to fix your vehicle and no one gives me a loaner car or nor rental car and the don't pay for that, and it's been 3 days i got the rental car from my own pocket and now i have to extend for couple weeks until they fix my car
-
October 2023 by Hosam A.
Excellent experience, great customer service, very transparent about price, no extra fees, Mo and the whole team were very pleasant to work with. It took me trips to many dealers to finally find the best dealer in the area. If you do not pay interest and looking for best-interest buydown deals, come here.
-
September 2023 by Stephanie Cathey
This was one of the only dealerships that had the specific vehicle I had been searching for! I spoke with the manager, Justin and he helped make this turn around in a short time frame! A huge shout out to Mishelle for her patience and kindness during this process! I appreciate the entire team for making my dream car a reality. THANK YOU SO MUCH TO EVERYONE INVOLVED!
-
September 2023 by Michael F.
Horrible service. No help. Time wasted. Rude people. Had to go to therapy after a traumatic experience for how slow and unresponsive customer service. Amateurs working here. Even the service manager. Horrible leadership. Avoid this place no wonder they got horrible reviews.
-
August 2023 by Ross S.
I use to take my car to Safford Hyundai for service and repairs, until yesterday when my 23 yo daughter went there to check with the parts and service departments about repairing a mirror she cracked. She ended up coming home in tears after being treated so rudely. No more Safford for us.
-
August 2023 by Win Win F.
I was called by Hyundai corporation for a recall on my Santa Fe 2012 I took it to Hyundai Springfield but was a big mistake they repo money took me a month to make an appointment and then 2 weeks for a recall fix and I found out they don't make anything on the car plus they charge me like $300 for something I don't authorize I was paying almost $ 800 for car rent for 2 weeks they keep my car there just to parking on the lot because they don't doing anything I was so frustrating this is the wors dealer you can take you car they do not have any professional person there
-
August 2023 by Marcoa O.
I was called by Hyundai corpo for a recall on my Santa Fe I call hyun sprinfield but I make big mistake take there my car they're repo the money just to take an appointment take all day they gime the appointment for 1 month after and them 2 week for recall I have to rent car for 2 week after 1 week I call them they not even touch my car finally after 2 week they call me for pickup my car and they just told me everything was fine in my car I was so frustrating this is the wors dealer you can take you car for service they're not professional they're looking for you money only because they charge me almost $300 for parking my car they're
-
August 2023 by Keith Harrison
Outstanding place to go if you are looking for honest people selling great cars at the best prices! My Sales Michael Oh knocked it out of the park. he was friendly, efficient and made buying my Genesis a breeze. Would recommend this place to anyone looking for Genesis or a Hyundai… 5 Star Service start to finish!
