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February 2024 by Diana M.
Such helpful and friendly staff! I only bike recreationally and had my bike stored away for quite some time, so I took it for their tune-up package. They were so patient and answered all my questions and gave me tons of tips. I’ll definitely come back again bc of their service and knowledge. Highly recommend!
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February 2024 by Glen Landry
Good informative sales people. No high pressure sales.
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November 2023 by Riley Tidwell
Dropped my bike off for some service work and to replace my handlebars. They were super friendly, very knowledgable, and even recommended not getting some work done due to it not being needed on the bike. Immediate trust gained with this company, great work, will bring all future bike business to them for sure!
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November 2023 by Jennifer Johnson
Fast, professional, helpful and friendly. And not condescending to someone who is not a bike expert. Good prices and great location. Highly recommend!!
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November 2023 by Michael Sullivan
If you've been thinking about getting a new bike or starting to get around by bike, this is the place to go. If you need a tune up or accessories, this is also the place to go. If you're an expert cyclist and want to talk bikes with a guy who used to have his face on a Jones soda label, this is also the place to go.
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September 2023 by Jojo Mendoza
This shop has very good customer service. And by coincidence, they are on a strip mall with a large parking area to test drive a bike and also a hill.Matt was just so helpful and patient when I tried out a Velotric T1 ST eBike. I probably asked him to adjust the height of the bike seat about 5 times.Rats Cycles is a dealer of Velotric bikes and they do not charge extra when the bike is ordered from them and assembled by them. Some dealers charge extra.I really liked the bike and I gave myself 24 hours to decide. Bike at that time was $300 off retail price.The next day, when I planned to drive to the store and purchase the bike, I checked the price first and it was now only $200 off retail price. I then discovered that there was a flash sale when i was there the previous day.I sent an email to the store relaying my disappointment that the price was now $100 higher than the previous day. The next day I received an email from Christian, the co-owner. I was impressed that he responded the very next day, and that to me shows that he cares about his customers. He responded that the store will honor the flash sale price of $300 off if I go to the store that day. And that's what I did. I drove to the store and got the Velotric T1 ST.But wait. There's more!Two weeks later, I checked the price of the bike at Velotric website and it was cheaper by $200 than when I bought mine. I emailed co-owner Christian requesting for a $200 refund and he again responded within 24 hours. Without any hesitation, he told me to come the the store to get my $200 refund. Way to go Rats Cycle!As for the Velotric T1 ST, it is an impressive smooth bike and very sporty to look at. It's an eBike that doesn't look like an eBike with those fat tires. It is also very light in weight at only 36 pounds. I didn't have to buy any special expensive back racks for my car. I bought it for exercise and at the same time help me when I bike through hills. And now, I have been biking to paths were I didn't want to go before because I was afraid of the hills. The T1 ST can handle it smoothly. I still have to pedal my way up, but it's a lot easier now with this Velotric T1 ST.
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August 2023 by Alberto
I ordered a brand new bike from here, it shipped and got built at an amazingly fast pace. Although a few days later I got curious about tubeless and went to the shop along with my bike to ask about it. The mechanic gave me lots of useful information and even offered to do the tubeless conversion the same day! I could not be happier with my new tubeless bike
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August 2023 by 1 1
This is about the Rat store at 7479 Huntsman Blvd, Springfield, VA. Dropped off my bike because of a squealing disc brake. Picked up two days later, paid $20, and found out when I got home that it was not fixed. Going to find another bike repair shop (not wasting my time going back there). Threw away $20...
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August 2023 by Tom J.
This is about the Rat Bike store at 7479 Huntsman Blvd, Springfield, VA. Dropped off my bike because of a squealing disc brake. Picked up two days later, paid $20, and found out when I got home that it was not fixed. Going to find another bike repair shop (not wasting my time going back there). Threw away $20...
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July 2023 by Michaela Nicoloso
Excellent repair service for my jogging stroller tire! The repair expert saw the problem immediately and fixed it in just a couple minutes for an amazing price! So glad I did not wait to come in!
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June 2023 by Kate V.
Had a great experience today! Brought my bike in because the front brake wasn't engaging. I didn't catch his name, but someone took a look at it, grabbed a tool, and fixed it in about 10 minutes and said there was no charge!
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June 2023 by G Wilson
I'm really shocked to see all the 5 star reviews from this place. This place is a Freaking joke! I was in there about 3 times recently and was only greeted by the dude at the register. I never had a mechanic even acknowledge my presence. Anyway, I left my bike for a few minor repairs. When I picked up the bike, I was charged double from what a regular bike store would charge me. That repair wasn't done properly and neither was the other one. So I took my bike back to the Bike Lane where I usually go. And I asked the mechanic if he could rate their repair on a scale of 1 to 10. He didn't give me a number, but he said he had never seen such bad work. The spokes on my wheel are Aero and should be turned vertically. However, the spokes were turned horizontal which defeats the purpose of an Aero wheel. I came to Rats Cycles because I got tired of waiting in line at the Bike Lane. I wanted to give some business to another store, but that was clearly a mistake. Anyway, I had to pay the Bike Lane $35 to fix their mess. If I had a mechanical problem with my bike and they were only 1 mile away, I would rather take a Taxi and go somewhere else.
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March 2023 by Brad Fawsett
Amazing bike shop!!! Very knowledgeable and very skilled no matter what level rider you are. Bought multiple bikes from them!!! Highly recommend
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February 2023 by Doug McDonald
Good, small independent bike shop. If you take the time to get to know people who work there, a nacent bike culture for all level of mountain bikers, cyclists, and average riders exists in Burke. The guys working there are cool and honest. Prices are generally competitive for the area on small repairs and adjustments and the turn around is quick, if you're in a jam to get out riding, while you wait. Worth checking them out.
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February 2023 by Brittany Neigh
This shop has great customer service. I called during the week with several questions, and when I came through the door later that weekend, they knew me by name. I had warranty work done on one of my e-bikes, and they were fast and friendly. I will definitely be going back for any future services.
