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August 2023 by V
Hostile clerk tonight kicked me and my son out of the bathroom as we were anticipating buying shoes there and needed to use the bathroom. She yelled and screamed and forced the door opened telling us to get out of the bathroom. Disgusting behavior!!! No one should be bullied like that especially a paying customer! Fire her! We will never shop there again. Sound like the same African racist person Who hates kids in all of these reviews.
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April 2023 by Faviana Padilla romero
My experience was great. I love the sketches shoes. But the store needs to have more employees to help customers in the check out area.
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January 2023 by Thuy-Phuong Mac
I rarely write comments like this.If I could rate 0 star for this store I would. I was trying to look for a pair of shoes. The worker was doing like checking the single shoe in the boxes. He put one of them on top of the shelf, so I took and looked at it( full white nike shoe). He told “it is a single shoe”. I couldn’t hear it. Then, he started to yell at me “it is the single shoe”. I was turning my tone down: “I know, I just want to look at it”. My friend walked to and stared at him. Even I got my pair, but I won’t come back. Thanks
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December 2022 by don menn
Majority of price tags missing. Clerk said customers knock them down. I can't shop like this. This store management is a mess. Better to shop elsewhere. DSW is so much better. RUN PAST THIS STORE IN Springfield mall
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December 2021 by Ree Nay
Very abusive, threatening, very rude, unprofessional employee named 'Devone': while I was standing in the line for a return, he told me whenever we have time, we will return it? When I told him this not how you treat your customers, then he started using abusive words, and threatened my husband who came later. I asked him just stop and leave us alone....so unprofessional. He wanted to fight with us outside, a real threat.. How can you employee these people in the store? He told me that no one can do anything about him since they don't have don't have many people.
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November 2021 by Jonathan Logan
Looking for shoes and bogo deals? This is the place for you.
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October 2021 by Gary Brooks
They have an awsome supply of shoes/ Then associates are knowlegeable about their selection of shoes.
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September 2021 by Amber
Customer service is horrible
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July 2021 by Mark R.
My wife went there earlier today with my kids. An older employee hovered around them and made them feel uncomfortable. This person did not have a friendly demeanor and was not helpful. This caused the loss of a sale and my wife ended up buying kids shoes at another shoe store close by.
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February 2021 by Patrick O'Connell
New Management. Asked about Wide Widths. No longer carry. And Limited Size range also. 9-12
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January 2021 by Travis Da WholesomeOne
great find. timberlands all day!
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October 2020 by Chris B.
Just wanted to pay and get a pair of shoes. Cashier asked for my phone number and billing zip code and I said I declined to give out the information. She stopped and said that she needed the information to proceed with checkout so I just said thanks and left. I shouldn't be forced to exchange personal information for a purchase that I'm already spending my money on. Will not be back.
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October 2020 by Nathaniel Roundy
This is a GREAT Rack Room Shoes. Store is clean, always well stocked and they have a great selection. The employees are always helpful and you can always get help. Easy to get to just outside the top floor Target entrance into the Springfield mall. My only gripe?: if you want to use a Military discount, they only offer on Tuesdays.
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February 2020 by John Kupik
Another footwear location
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November 2019 by John F.
11/16/19 After eating at Zen Burger, we decided to looking around inside Spring Field Mall. My wife loves her sneakers and by this time, has way more sneakers than I. I am not a fan of sneakers until I saw a woman wearing a style of Puma Shoes at Chakaboom. If you don't know what Chakaboom is, it's a combination of different dances design to keep you moving and bulid up a good sweat. Anyhow, after seeing this type of shoe, I saw a sneaker I liked. I now own one pair and will most likely acquire 3 more styles. I don't really care for the mesh versions of this shoe, but I do like the hard covered version of the shoe. Still the versions I saw today were a hard mesh version which isn't as bad as the soft mesh that can tear easily. This style of shoe that caught my eye were black and white in a size 11. Yes I have big feet. Big shoes to fill so to speak. These shoes were on sale for 48 dollars as buy one get one half off. Good deal, but I will wait until my pay days. My Fun Money account us low and I need to be smart about it. Still I got a photo of the shoes so I can come back for them, or find something better. I know in the long run I will own at least 4 pair in various colors of the hard covered shoes. I will probably buy two of the hard mesh shoes to...but the style has to really get my interest like the black and grey ones which I did not aquire. An all black with royal blue lining is what I really want..I would even take a black and purple one with lighting patterns... Hey, I can dream...until i make it a reality... I did not see many employees at this store, but when i needed help, the employ was there to assist me. I will be back for the black and white Puma Shoes...check out the picture and you will see what I am talking about.