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July 2024 by Aysha Rasool
One of their pharmacists (Sally) kindly called for me to pick up to retrieve a medication that was misdelivered to their pharmacy, instead of my residence. The next day, I came to the pharmacy counter and was astounded by the lack of professionalism of the older, male pharmacist with an accent. His name may be Dennis. He raised his voice and refused to help me because I am not a Kaiser member, despite my attempts to explain that I received a call from their pharmacy the day prior. After talking to a few other staff working outside the pharmacy, I received my medication. I was crying by the time I left. I have never been treated so poorly any customer service environment, let alone a place that delivers healthcare. I tried to address this matter with pharmacy management and have not received a call back in a few weeks, so safe to assume that they believe this type of behavior by their pharmacist is acceptable. Happy to provide a detailed account to Kaiser management so we can prevent this from happening to someone else.
UPDATE: I reached out to the email below and haven't heard anything in over a month.
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March 2024 by Alexis Tooker
Absolutely terrible. Took me 10 minutes to get through to the pharmacy, they had me on hold for another 10 minutes. Pharmacist was rude.
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November 2023 by Asif Latif
Excellent customer service vigilant staff beautiful people God bless you God protect you
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November 2023 by Eric C.
Unfortunately I had no choice but to come back here due to my insurance change. I am absolutely disgusted by this new facility, as their practices have changed to even worse levels than before. I can't even begin to explain the blatant pressure I was getting from the moment I walked in. The nurse checks my vitals, then asks if I wanted 4 different tests from flu shots, to hepatitis blood work. I kindly decline. Dr walks in moments later and begins to read a script on her computer screen like a robot. It was then my heart sank to realize my Dr isn't a Dr but simply a sales person trying to manipulate me into doing 5 different procedures that I do not need. She then reads another script asking me if I want the same exact tests the nurse just asked that I declined. At this point I felt disgust, sadness, hopelessness and other emotions I never felt before. My Dr felt like an A.I. robot who is simply reading a script, constantly trying really hard to manipulate me into taking or doing test & procedures I don't need. She then treats the reason I was there. Never asks me about me, my life style, what I eat, how I am. You know, like a Dr trying to actually get to know me, get to the root cause of the problem, rather than simply pushing medications and or things I dont need. It's like all they do is try to band aid the issue so you keep coming back to generate constant income. My 10min visit cost just over $300. Whoever owns this company, I want to say you people are the problem in this country with the corrupt, & rigged medical system that works hand in hand with Big Farma. It is crystal clear you do not care about your patients, all you care about is training your robot Dr's to prey on people, using constant mind games to get them to take or do things they don't need, in order to generate as much $ as possible, without actually treating/fixing the root cause. They even emailed and called me a week later saying they ordered all these tests for me that I never said I wanted, nor was asked about that added up to be thousands of dollars of senseless tests, xrays and blood work that have nothing to do with the reason of my visit (read that again). 30+ years ago my Dr would take 15-20 mins to get to know me, make you feel like a friend/family, fix the root cause so you don't come back, never asked or pushed anything on you, they focused on the issue you came in for. Now, we're living in a dystopian nightmare of a medical system, that is rigged hand in hand with Big Farma that runs primarily off of greed in order to make a patient a customer.
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September 2023 by Angela E.
Here for a quick medication pickup. First time here since the new building opened. First impression is she is beautiful!(Yep. She is a Lady) She is sleek, light and bright with lots of natural greenery around her. Again, I saw outside space with seating for relaxing in the sun and taking a quick break( That good vitamin D Ba-be!) which seems to be a theme with the 2 new buildings I have seen. Hint: there was no one in the pharmacy line ahead of me at 4:30. In and out. They are tearing down the old building next door for parking. Peep this. They have golf carts(I saw 2) in service to pick People up and transport them to the building. Cool beans!!!! I did not partake because I need all the steps and then some. But I digress . . I got a few pics but I will be back. Kaiser I like
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June 2023 by Melanie R.
This brand new Kaiser building is state of the art! We recently left Kaiser just for a year and had to switch to Cigna because of employment, but I've needed to come to this Kaiser medical records branch a few times to get paperwork from previous years as members and they have been wonderful. Everyone is so helpful and prompt with sending me what I need and again the new building itself is beyond fantastic. I cannot wait to leave Cigna (they're so unreliable and have cost me a fortune in expenses for care they pre- approved and later decided to deny... that's a whole other story) and to get back to Kaiser in January! Everything is so well organized with Kaiser, everything all in one building, great doctors, and the costs are known in advance and very reasonable unlike what we're dealing with Cigna.
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June 2023 by Robert P.
I usually use the Alexandria Kaiser. Had to travel to Springfield for a specialist. Every Kaiser I have used has been squeaky clean. Springfield is a new facility being built next to the old one. Kaiser has made a fantastic effort with their landscaping. All native plants. As an Alexandria Tree Steward, my jaw dropped when I saw what they have done to the landscape. 10 stars for the landscaping. Bravo!! Oh, and the service at Kaiser is second to none.
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June 2023 by Heba J.
Under no circumstances should you ask the ladies at the front desk any questions unless you want to be ranted at and treated like an idiot for not just knowing how everything works. Her entire rant took more time than it took her to find the answer to my question. If there was a long line and she was busy then I would understand her frustration but I was the only person there and they were just sitting there having a conversation so there was no reason should couldn't have taken those 5 seconds to look something up but apparently it was just such a hassle.
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March 2023 by K -.
I needed to have emergency surgery and ended up with a colostomy. When I got out of the hospital the box of colostomy bag supplies that had been ordered for me 1) was different than what the nurse used in the hospital and 2) wasn't what I needed. I told my PCP that I was struggling and needed help with the bags. I told him the bags were different, I didn't know what I was doing, and I was getting leaks. He didn't help; he told me it wasn't his job to help with my medical supplies and to talk to my case manager who said to talk to him. The home health nurse spent more time talking on her phone than helping me. The other home health nurse said that I needed an ostomy nurse. Neither could place referrals for products. So I wasn't getting help! Not only were the leaks causing burns on my skin but I smelled. General surgery dept, how would you all feel if you got to walk around with burns and smelling like that? How would you feel if you were on an elevator and a dad got on with his small child who got yelled at by his dad because his dad thought he had an accident? So not only was the poor child crying but I had to go through the humiliation of having to tell the dad it was me that smelled. No matter what I did I couldn't get the supplies to work. Every single day I would spend an hour changing the bag and trying to get it on properly but couldn't...I would give up and try again the next day. So not only was my skin being burned because of the leaks but I basically had to give myself a really painful wax everyday as I peeled the wafer off. GS dept, how would you feel if you had to walk around with extra clothes in case a leak got on your clothes? I am an adult who basically had to carry a diaper bag and got to walk around smelling like a dirty diaper. As if needing emergency surgery and seeing my own intestine wasn't traumatic and painful enough I had to deal with the humiliation of needing to beg for help, smelling like that, and my skin hu/rting. It was even more humiliating that my pcp used to look completely disgusted when he would see my colostomy or he would pick his stethoscope up like he just painted his fingernails because I guess I was gr0ss to him and I guess he thought his fingertips were c0ntaminated after touching my bag. No one should have to go through that kind of humiliation. I was told to watch YouTube videos or try calling the companies that makes the supplies. I asked my pcp, another pcp, my case manager, and called repeatedly to get help from an ostomy nurse. When I got my PCP to give me a referral there was an almost 2 month wait for an appointment to see an ostomy nurse. So I had to walk around smelling and burning my skin for 2 months? I continued to call and ask for help. Finally after weeks one of the nurses saw me. An already awful situation was made worse by having to wait so long to get help getting the right supplies. Did no one care because my surgery was done as an emgergency outside of Kaiser so Kaiser didn't get the money? If so why punish me? I repeatedly asked for help inside of Kaiser and I think I was completely and utterly failed. The doctors I saw didn't seem to believe me and/or didn't want to help me. I don't think I should have ended up in the hospital and I definitely don't think I should have ended up needing emergency surgery, so I don't think it is my fault that another hospital got the money for the surgery.
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March 2023 by David W.
Updating my review.... Responding to Kaisers response post on this. I emailed that contact that was posted, completely useless. The lady who called me was absolutely lovely, that was about the only positive. She had no authority to really do anything, except say sorry. The sorry's don't help at this point. It's been years of my time and thousands of dollars lost. I have already filed dozens of complaints, waited my 30 days, waited my 45 days and have heard nothing. Of course, there is no way to go forward other than hiring a lawyer and going to arbitration. Until something changes, I stand by my review and warn people to steer clear.
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June 2022 by Mac D.
Kaiser Permanente... Where do I even start? The time I was put on ADHD meds even though I have OCD, only making my life much more difficult? The time a Neurologist was aggressive toward me and my own mother, got frustrated with me and scratched me harder with the nerve testing device? The time a physical therapist blamed me to my face for all my PT progress, even though she was the one who prescribed the exercises? Overall, these are the ones that stick out. However, I will provide my two other negative experiences for more context of their mistreatment. This included my therapist not being able to provide emotional support when I had depression, while also scarring me from the insight that she gave. Last, but not definitely not least, the time a psychiatrist failed to prescribe me any anxiety medication, leading to me being hospitalized later that day. Thank you all for reading, I don't really know how to conclude this since this is the first negative review I've ever written. However, because of how bad the service has been from Kaiser over the years. I figured I had to finally say something.
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August 2021 by Anonymous A.
It's great to see the progress on the new building. But the current building is 12 stories and the new one only 5. I'm told that certain departments, such as general surgery, will not be accommodated in the new, SMALLER, facility. With membership increasing, one would have expected the new building to be at least as large as the existing one, if not larger. But instead we'll have to drive to far flung places such as Woodbridge or Tysons for specialty care. Really sad indeed.
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August 2020 by Chandler D.
Came in for a routine eye check-up. They are following CDC protocols. Taking temp before you walk in the building, asking if you have an appointment and if you've been in contact with anyone that has had COVID-19 in the last 14 days. Was actually in and out of my appointment on time, which rarely happens here.
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January 2020 by Diana R.
The only people in this facility who don't seem to hate their jobs are the pharmacists, who are the shining light of this particular Kaiser facility. I tried many different physicians, as all of them kept leaving for new jobs. I didn't have a good experience with a single one of them. My doctor referred me to the physical therapy office upstairs, a specialist which was apparently not covered by my plan. So after wasting 45 minutes of my life having a so called physical therapist print out sheets of paper with various exercises I could do, I got slammed with a $450 bill. When I tried to appeal this amount as being outrageously higher than market pricing (my previous physical therapist, who provides far better service charges $80 out of pocket for an hour-long appointment) Kaiser tells me that services have different prices depending where you go. Considering the whole point of Kaiser is to provide all services in-house to avoid having to shop around for the best price, this is absolutely ridiculous. In what world does abysmal care cost $10/minute.
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October 2019 by Kristen N.
Kaiser Permanente is not able to provide care in a timely manner. Physical therapy was prescribed for bone fracture recover and I am waiting six weeks before beginning treatment due to lack of appointment availability. This is an unacceptable wait in receiving needed care and delaying recovery. With open enrollment season approaching consider other alternatives. After nine years, I will not be a Kaiser Permanente member come the new year.