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November 2022 by Nate Roundy
A disappointment. The "new" Springfield store is nice since they moved across the street. There's a decent amount of parking. It's somewhat complex to get to, surrounded by one way streets. But, inside is where the disappointment really shows. The sales associate I encountered was polite but indifferent -- she just didn't care. I wasn't valued for being there or as a customer. Most products there's only one of and many products they're out of: like, if you're going there for a novelty, you'll probably find something. But if you're going for something specific you might not find it. Or, if you're looking for something involving sizes, they probably only have one size. Finally, while the power companies can get away with a "fuel surcharge" and airlines can charge me for baggage, Le Tache is absurd with their "inflation charge" and they are one of those stores that adds a credit card transaction fee. Bottom line: if going to this store is part of date night, fine, or you're looking for a gag gift, fine. But if you're looking for something you want or need, prepare to be disappointed both in finding what you want and in the experience.
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November 2022 by H A
I went to this store twice to buy something. The first time the product I bought was a waste of money. Today I went and explained to the woman who work there. She gave me something again. She said, this is very good product a lot of people buying it try this. When I bought it, it was the same thing waste of money.
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November 2022 by Lucky Charms
This company has decided to impose an 8% inflation surcharge on their already overpriced products they rip people off all the time with mislabeled weights and empty jars and quite frankly items we can get for a fraction of the cost on Amazon I hope all these stores close down.
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August 2019 by Anthony Heady
Come in and see for yourself. We sell only quality products, so the price point will be different from gag shops like Spencer's. However, a lot of times we are cheaper than manufacturers. We pride ourselves on customer service and if you have a bad experience just let the manager know.
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July 2019 by John P.
They really push the"warranty" on products because so many of them are defective. Do not buy a product without a warranty. Even if the shop attendant says that they have never heard a complaint on the $155 product he is trying to sell you. There is supposed to be a 7 day warranty included but that is not true. You can't go to the store and exchange it. You have to fill out a form, submit it online and then have to mail the product on your own dime. Do not believe the box that says 1 year warranty. Things are not as advertised. They sell low quality products so you need to purchase an additional warranty in case it does not work or you will lose your money.
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November 2018 by O.A Stamp
While growing up in the NoVA area I walked, rode the bus, and drove past the famous MVC stores, always curious about what was inside.
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November 2018 by Negro F.
While growing up in the NoVA area I walked, rode the bus, and drove past the famous MVC stores, always curious about what was inside. I just visited one for the first time ever, after moving back to the area coming off of 12 years living in Miami, FL. An oversexed adult playground like Miami sets the bar pretty high for this type of establishment....but I have to say that I was thoroughly impressed by the size, the selection, the presentation, and most of all the service provided to me at about 10AM on a Saturday morning at MVC Springfield. Jake, was friendly, professional, and extremely knowledgeable about his industry as well as his inventory. I will definitely be coming back.
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August 2018 by Angela Smigel
I've been going there for a decade for my immediate needs and have always left with the products that I wanted. Service is always polite and helpful.
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August 2018 by Martin McMelvin
This place is not LGBT friendly.
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May 2018 by EzeakioDarmey
Stores like these are why people shop online. Everything is marked up to insane prices. Window shop and just find it on Amazon for MUCH less.
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April 2018 by Dakota Llewellyn
Very helpful staff and an excellent selection. They know their products. Prices are a little high, but no problems with merchandise (unlike online purchases). This is now my go-to store.
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March 2018 by Sesilu Mercredi
The weekend late night associates are judgmental jerks (bald headed white guy with facial hair and a white female with a smokers cough and voice.) For being an adult store these people should keep their opinions and judgement to themselves. I never have had anyone laugh and openly express their disgust at me for asking if they carry a product other adult stores sell. Do your self a favor an order from online retailers or go to another location.
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September 2017 by Rosabelle Perez
Let me tell you that this place, has some outstanding service. Julie, was a lovely person, with an amazing way of making someone feel comfortable and ready for fun with giving the best info on products. We were shown all the options and went with a recommendation of hers, with so many to pick from, and a budget. She gave my partner and I the best choices ever. I've traveled a lot in my life and I've lived in Miami and LA and hands down never had this kind of open arms service. I would buy here again. Do not hesitate, please visit this location if you want award winning service. I know my partner and I had the best time because we were given the best information. It was a quick and fun run. Julie showed that she cared about me and how I felt, as well as my wife.
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August 2017 by Angie Forbes
Me and my man went in here had a great customer service we go like every other we bc her thanks
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January 2017 by Adilah Abdallah
I am very disappointed in the service I received in your Springfield store on Sunday 1/29/17. I was walking along with 2 other friends looking for new product. We were greeted by a female, Hispanic with glasses in black clothes and shoulder length hair with her hair in a half up bun and half down. We walked around the store and we were very intrigued by all the product and were having some fun conversation and talking and laughing amongst ourselves. Not once did we get service and not once did we get asked if we needed help. All of a sudden we were approached by the same female that greeted us and told that if we weren't buying anything we needed to leave. She approached us with a very rude demeanor giving no explanation why all of a sudden we were being asked to leave. Had she instead asked if we needed help she would have uncovered that in fact we did and were actually planning to buy. We were not being disruptive or rude just having fun friendly conversation amongst ourselves. I would love to know if this is how all of your stores treat their customers ? I will never recommend anyone to visit this location.
