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November 2023 by Mike Dargusch
I started with them because they helped me out of a really bad situation once. 5 mins to close in the pouring rain, they fixed my tire for free. I wasn't even a client. Well, now I've purchased new tires 3 times from them and I always add the rotations and repairs warranty. I also got their store card so I get the rebates. I now work from home in Woodbrudge, but I still drive to Springfield for sales and service.
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November 2023 by corey baker
Went in for an oil change. Guy was rude at first, I figured he was just busy. He got nicer after he told me I need new tires. Ok cool. Everyone gets a second chance.He said he could do my tires that day for certain amount. I said I couldn’t do it that day. Schedule the appointment for three days later. Then when I come in to get the tires done and is giving me a price that is $400 more. I say why is it so high? He says blah blah blah, ok $200 more than original quote. I leave, but am peeved about the price jump and I call and ask about it. He proceeds to lie and tell me he didn’t say that original price. So I had I got the tires when I got the oil change it would be drastically cheaper than me rescheduling for three days later?I don’t like my time being wasted and I don’t like being lied to. I used to go to that Mr. tire all the time I will not be going back to that Mr. tire. Also, if they quote you a price, make sure to get it in writing so when you go back that guy doesn’t screw you over.Now I understand why people don’t trust some mechanics
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November 2023 by George Carrington II
Xavier's team did a great job at Mr. Tire. I came there with four aftermarket rims/tires. They installed 2 hours and did the alignment. The tech who helped me was professional. Explain what he was doing and was overall just a friendly cat. They help me sync up my TPS monitors and a way I went. Great team. Great place to get work done!!
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October 2023 by Bri Lynn
This place was great! I had found a screw in my tire while out for errands and asked if I could bring my car in that day. They took a look at it and fixed it within 45 minutes. Fast and helpful.
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September 2023 by Ariel J.
Edson Chavez was super helpful and very knowledgeable! He helped me get my tire patched at an affordable price. I needed it to pass my safety inspection and passed my inspection just fine after this.
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August 2023 by C. S.
Xavier helped me yesterday when my tire pressure warning light came on. He was friendly & professional & really put my mind at ease before my drive. Thank you!
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August 2023 by Reidun Ellison
Fast & great customer service. Edson Chavez answered my Qs so I left confident, knowing I am caring for my tires properly and what to watch out for. I will be back for my next rotation & alignment.
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August 2023 by Karina B.
My visits to Mr. Tire on Backlick Rd have been consistently disappointing due to the pervasive rudeness of the staff. It's disheartening to note that everyone I encountered there seemed unfriendly and lacked basic customer service skills. Their lack of phone etiquette further exacerbated the issue. Based on my experiences, I cannot in good conscience recommend this establishment to anyone.
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July 2023 by Sherzod Odinaev
Came for a tire replacement after getting a nasty puncture, the frontdesk person (wish I got his name) got me in and out in no time. I had been there for full set of tire replacement, each time service was top notch. Dont let the cover tell you otherwise, this is a good tire shop.
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July 2023 by E
Front desk experience is hot or cold, but the mechanics have always done a good job. I have bought tires and had alignments done here.
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June 2023 by Keith Floyd
A humming noise was emanating from the rear tire area on my 2013 Ford Flex (141K miles).Mr. Tire representatives diagnosed a failed wheel bearing with only a complaint of humming from the rear wheel area and a quick test drive. They were able to repair my vehicle and return it the same day with no appointment. The Sales manager was very helpful and explained my options and the proposed plan for my approval prior to starting work.I found Mr. Tire in Springfield VA a couple of years ago when I moved to the area and take all my vehicles to Mr. Tire. Fair, honest, and dependable sales personnel and mechanics perfectly describe my experience with Mr. Tire in Springfield VA.
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June 2023 by Shawn Shanahan
We were traveling when we had a blowout. We had difficulty locating the specific tire we needed. We were able to locate tires at the Springfield store, through my son who works at a car dealership near Alexandria. We decided on replacing all 4 tires. Although the price was higher than we anticipated, the service and quick in and out made it well worth the extra money and travel time.
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June 2023 by Steven Blazek
I have been here several times for tire changes on my Toyota and Tesla. I do already know a bit about cars, and I double check their prices. They're always spot on.They have never cheated me or tried to give me something I didn't need. They're not pushy. Good place to go to!
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June 2023 by Daniel Ziegler
I was at a loss for where to get a flat tire fixed in a pinch. Edson and the team got me fixed up and out the door in lighting fast time and with quality care. I went to them after being refused by a local competitor. I will return and recommend highly to others.
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June 2023 by navyjax2
Only thing - instead of offering the alignment straight out, and charging for it if accepted, ensure the customer knows you all do an alignment check for free with the tire purchase, and don't make them keep it on the tab - even though they agreed to it - if they realize that it might not be needed due to the check being done and they tell you as such. I didn't fight it as forcefully as I could have, because I did go along with it when my tab was rung up, and I took it as being somewhat out of courtesy that I was being seen late on a Saturday, anyway, as I was called in after I booked an appointment for the next day and was getting in a day ahead of time because I happened to be in the area. But it did leave a bad taste. I'll remember to just go with the check and not do the alignment unless it needs it, next time.
