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October 2023 by Antnie Rockwell
My wedding ring was bent and I went to Michael's Fine Jewelry and they straightened it out for me and now it fits perfectly. They were very courteous and kind. They have earned my business. If you're in the area near Springfield Mall stop by and take them out, you will be glad you did.
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May 2023 by Deanna Watson
I am so glad we walked into Michael's. We found my engagement ring and both of our bands! The service was IMPECCABLE and the jewelry was SIMPLY BEAUTIFUL!! I couldn't be happier!!
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March 2023 by Syd M.
I LOVE Michael and his team. He has done so much for my family and family friends. Always on top of everything and very good pricing. BEAUTIFUL custome pieces. Thank you guys again so much
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May 2022 by Michael Anderson
We actually had the chance to work with Michael and his brother. The experience was very chill and they were patient with us. I'll always remember it and that's why I will always return. They make and sell great products and they are patient with someone trying to find the perfect pendant.
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April 2022 by Huance C.
I stopped into Michael's Fine Jewelry to have my engagement ring and wedding band cleaned and had a great experience! The Jeweler that worked with us was knowledgeable, described a few different options and then proceeded to do an incredible job cleaning both of my rings. He did all the work right there in front of us and I felt comfortable that my diamonds and jewelry were well taken care of! He then refused my tip and let me leave free of charge! So I'm leaving 5 well earned stars for this wonderful service! I even got a compliment in the security line in the airport the next day at how much my ring sparkled! Thank you again for your attention to detail and customer service with a job as small as a ring clean :) Much appreciated and I will certainly be back next time I'm in VA!
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August 2021 by Robert Marin
I have a hard time even giving a one star review for this. I purchased a wedding ring from the Springfield location and the wait time for sizing was one week. They never contacted me and after I called them it was 10 days. They said it was there for pick up and after arriving to their location I was sent away because they said it went to another store. 10 days later I come back to pick it up and it is not there. I ask for a refund and no refund, only a promise that the ring is arriving back to the store. Never was shipped and then told it was lost in the mail. After 6 weeks of waiting…they offered me a $10 discount!?!?? What a joke…DO NOT EVER SHOP AT THE STORE! They will rip you off and treat you like your time is unimportant.
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August 2021 by Rob M.
I have a hard time even giving a one star review for this. I purchased a wedding ring from the Springfield location and the wait time for sizing was one week. They never contacted me and after I called them it was 10 days. They said it was there for pick up and after arriving to their location I was sent away because they said it went to another store. 10 days later I come back to pick it up and it is not there. I ask for a refund and no refund, only a promise that the ring is arriving back to the store. Never was shipped and then told it was lost in the mail. After 6 weeks of waiting...they offered me a $10 discount!?!?? What a joke...DO NOT EVER SHOP AT THE STORE! They will rip you off and treat you like your time is unimportant.
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June 2021 by John F.
6/7/21 While at Six Flags, my watch got caught on an object and a part of the watch was snapped off. Today I brought my watch to Michael's Jewelry Store to get the pin put back in. The watch guy not only popped the pin back in, but cleaned up the excess glue that was on the watch. There was no charge for this service and this is what really amazed me. Thank you for fixing and cleaning up my watch. It saved me time on using unsuitable tools to get this job done.
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March 2021 by Benjamin Demers
There are a lot of jewelry stores in this area (and this mall), but Michael's is by far the best one. Jamal and Mike treat you like family, and they truly care about helping you find the perfect piece or pieces. Old-fashioned customer service in the absolute best sense of the word. Whether you're looking for an engagement ring, anniversary gift, or just a unique, one of a kind handmade piece, Michael's should be your first and only stop. Truly a fabulous store.
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January 2021 by Deirdre M.
My fiancé surprised me with this gorgeous diamond ring and later, a wedding band from Michael's fine jewelry. He did not know much about buying diamond jewelry and said wanted to be educated about how to select good diamond jewelry. Said he went to several jewelers in Springfield mall jewelry stores but the people helping him at the 2 other stores could not answer his questions, or did not seem interested in talking him him so he went to Michael's Fine jewelry. He raved about a highly competent and knowledgeable young woman named Regan. She helped him and he said "She really knew her stuff." My fiancé purchased the engagement ring because he was confident he got a high quality diamond ring, at a highly competitive price and received great customer service. I went to Michael's to my have ring properly sized and met Regan. She helped me pick out a beautiful wedding band to compliment my engagement ring. I also purchased a wedding band for my fiancé. She fully answered my questions. I met Michael, owner of the store and he designs and customizes jewelry so I felt good about having him take diamonds and stones from family jewelry I have and he was able to make updates for me for 2 beautiful rings. I highly recommend Michael's Fine Jewelry business because you can trust their expertise in their product lines and services and they offer the best prices for high quality jewelry!
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October 2020 by Philip Fouts
great service!
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July 2020 by Diana Estrella
I love this place my Fiance and i came to this place for our rings and Jamal and his Brother and the lady were very nice to us great prices and very good high quality. They are very friendly i really recommend this place for Jewelry. I will be coming back! Great place! Thanks so much!!
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June 2020 by Elias Almeida
I was looking for nice promise ring for my girlfriend. The lady named Indu helped us find the perfect ring. She was very helpful and sweet. Overall I am very satisfied with the quality and price of my purchase. I will definitely be coming back again.
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January 2020 by Ilana Naidamast
My boyfriend worked with Mike to create a custom engagement ring for me. It is 100% the most stunning ring I have ever seen - and we went to A LOT of jewelry shops, including Mervis. My friends won’t stop talking about how beautiful it is, to the point of telling their husbands it’s time for an upgrade, haha!
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September 2019 by Rojas Sarmiento
Lynn is the best....was able to clean my jewellery and look at other rings.
