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“This is a wonderful store! So many great finds!!!. I always have such a hard time choosing. The staff is super friendly and helpful!!! I will be a repeat customer for certain!!!”
“Great customer service and super friendly staff. Had an online order and wasn’t paying attention to my email for pick up and completely pass my due date. Called in and apologize and they still held the item for me as well. Highly recommended anime merch spot.”
“I was struggling to find what I was looking for, and the employees in the store were incredibly patient with me, and helped me find the best shoe for my needs. I don’t remember the last time I had that kind of service in a shoe store. I will be back.”
“Old Navy coupons start tomorrow! Thank you sales associate mentioned in the photo? Took time for me!! Professional, courteous helped me shop while my phone charged. So sweet of you. Love Old Navy. 4 th of July shirts coming soon!!”
“The staff member, sam, was really kind despite being alone. She handled everything so well :) she’s super sweet?. And overall kept the store clean and treated customers with an excellent attitude.”
“Great clothes and customer service. Lady manager always helps me out with finding jeans and doing exchanges, overall nice patient people. Been shopping here for awhile now since closer than Tysons and not so packed, only complaint is that their music never seems to change, I’m sure the workers have gone insane or on their way. Like someone mentioned before, no Christmas music during holidays was a bit sad.”
“Always love employees working there. i've caught some great deals there in the past. Prices aren't too unreasonable, but it is on the higher end of clothes.The skate services are exclellent. They'll assemble ypur board for free, they might even do it if you haven't purchased parts from the store.I've always felt pretty invited by the atmosphere.”
“My son wanted to buy his first skateboard but didn’t know what to get. Manuel took the lead and explained everything to my 12 yo son. He helped us pick out the best board for himAnd answered all questions. We will def be back!!”
“Cody was such a gem! As a former retail worker, I can confidently say that he went above and beyond to make sure I was a satisfied customer! I live further away from this location, but I had decided that this is my new home store! Thank you Cody!”
“Sarah was very attentive and helpful! Her customer service was outstanding, and the suit was exactly what I was looking for. I am a repeat customer, would recommend and will use again.”
“I appreciate the hard work of the employees for keeping the store neat and clean, but it's annoying to find things you like but most of the sizes are S or XS, and I have checked on multiple occasions, if the demand is high then you need to request more items in certain sizes.I'm annoyed but I know it's not necessary the location itself nor the employees.”
“As a dedicated online sneakerhead, I’ve rarely ventured into physical stores—mainly because DTLR locations were never conveniently located near my home. That changed recently when I needed to return an item, leading me to discover this gem of a store. The experience was nothing short of exceptional.
Upon entering, my daughter and I were warmly greeted by three enthusiastic employees. Now, this may seem like a small thing, but to me, it’s a dealbreaker. If a store can't be bothered to acknowledge my presence, I can’t be bothered to spend my hard-earned money there.
Thankfully, this wasn’t an issue at DTLR. The store manager, Rian, not only assisted with the return but also took the time to engage with my daughter, helping her navigate the latest trends with a level of expertise that only a true sneaker aficionado possesses. Rian's knowledge of both classic retros and the latest styles was impressive—this is someone who knows their kicks!
What truly stood out, though, was a situation that unfolded while we were in line to purchase my daughter’s choice, the gray New Balance 9060s. Ahead of us was a “Karen”—an entitled customer who was determined to return an item without a receipt. She was subtly rude, layering her complaints with hidden insults. Rian handled the entire situation with an almost zen-like calm, maintaining her professionalism and composure throughout what felt like an endless 20 minutes.
I was frustrated by the delay but couldn’t help feeling a sense of pride as I watched Rian navigate the interaction. As a mother raising Black daughters, I seize every opportunity to teach them about grace under pressure. Living as a Black person in America often means having to work twice as hard to be recognized, while being mindful that expressing anger can result in being unfairly judged. Rian exemplified the kind of professionalism and poise I hope to instill in my daughters.
Rian’s handling of this situation, as well as her interactions with customers of various backgrounds, was a masterclass in customer service. She treated every individual with the same respect and enthusiasm, proving that sneaker culture transcends race, size, and shape.
Because of Rian, DTLR has earned a loyal customer for life. Her professionalism hasn’t gone unnoticed, and it’s truly appreciated. Every employee should strive to reach the high standard that Rian sets.”
“Macy's is an impressive, very elegant store, especially its Clothing. I am fascinated by the clothing designs of all types and brands. Every time I go, I want to bring a little bit of everything. I always find fascinating clothing. Something that catches my attention is its super, very fine, fragrant fragrances. 100 % ????⭐️⭐️⭐️⭐️⭐️”
“Went in to make a return 30 minutes before they closed and there were a lot of people trying to do the same. The people at the register were super nice and still went above and beyond to help me. I didn't catch the woman's name but the manager Jhonny was awesome too. Will definitely be back :)”
“I just came into the store and had a wonderful experience the store manager Francisco was so friendly and inviting, Victoria was such a delight in the fitting rooms she grabbed us any size we needed without any hesitation, and Beyoncé really took her time explaining everything at the register for us with the app and pricing. Will definitely be back to the visit the store again.”
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“The shop for DISTINCTIVE looks.
Mo gave excellent service, helped chase the vision.
Made me the belle of the ball.
You only live once, why not do it with style?....”