Mattress Firm Springfield is a store dedicated to helping customers find the best sleep solutions. The staff, including sales associates like Jerome and Wahid, are knowledgeable, patient, and genuinely committed to guiding customers through their mattress choices. Customers have praised the staff for their friendly attitude and extensive knowledge about mattresses, pillows, and ergonomic sleeping. Jerome, in particular, is recognized for his honest and attentive service, taking the time to understand individual needs without feeling pushy or rushed. Many customers appreciated the personalized recommendations and the opportunity to test different mattresses, ensuring they find the right fit for their sleep style and preferences. Wahid also received high marks for his expertise, providing in-depth information that helped customers make informed decisions—some even canceling previous plans to buy from the store after learning more. The store offers a wide range of top brands, including Sealy, Tempur-Pedic, and Serta, at competitive prices. Customers also benefit from the Love Your Mattress Guarantee® and a 120 Night Sleep Trial®, giving confidence in their purchases. Delivery options are flexible, and the staff’s dedication to customer satisfaction makes for a positive shopping experience. Overall, Mattress Firm Springfield is highly recommended for anyone seeking quality mattresses and personalized service tailored to individual sleep needs.
Our experience was very pleasant. So much respect and great customer service. The young named elder was the best we have encountered in years. Thank God for people who still do their job.
November 2025
Eldred and Michael are both experts at their craft! I couldn't have asked for a better experience! I highly recommend anyone looking for a mattress to visit this location and ask for Eldred or Michael! The best in the business!
November 2025
Eldred was super helpful when we had questions and he was both a great listener but also provided guidance as needed. We’re glad we stopped by and we are looking forward to enjoying our new therapedic mattress!
