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October 2023 by Jenifer Gammons
Great selection of clothes, very organized and clean store but above all the staff was Amazing. Aly went above and beyond helping us find the right pair of jeans. She was so sweet and patient. She even gave us bottled water. It's hard to get great quality customer service that she provided in most stores now a day. Thanks Aly!
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March 2023 by Anna K
Good selection. Busy location. Highly attentive/ fun staff. The General Store Manager, Aly is on top of everything and full stylist! Thanks ladies!
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December 2022 by Eileen Yu-Chen Lin
The store manager treats customers of color differently from white customers. I have two encounters so far where I was treated differently with disrespect. It was very obvious that the store manager used a different tone to me compared to white customers in front of me. Today I went to pick up an online order. I went in with sweats because it was pouring out and I just went there to quickly pick up my order. When I gave her my name and mentioned that I have an email confirmation for her to verify, the store manager looked me up and down and said she needs additional ID to make sure I’m “the right person” to pick up the order. Why can’t my email on my iPhone, with my name on the account, be enough confirmation?! Why do I get carded for picking up an online order? This is not my first time encountering such unpleasant experience from the same woman. I hope they check their blind spots for racism.
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November 2022 by Eileen G.
The store manager treats customers of color differently from white customers. I have two encounters so far where I was treated differently with disrespect. It was very obvious that the store manager used a different tone to me compared to white customers in front of me. Today I went to pick up an online order. I went in with sweats because it was pouring out and I just went there to quickly pick up my order. When I gave her my name and mentioned that I have an email confirmation for her to verify, the store manager looked me up and down and said she needs additional ID to make sure I'm "the right person" to pick up the order. Why can't my email on my iPhone, with my name on the account, be enough confirmation?! Why do I get carded for picking up an online order? This is not my first time encountering such unpleasant experience from the same woman. I hope they check their blind spots for racism.
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May 2022 by R. Fereydouni
Lovely and helpful staff! They greet you with a smile and treat you respectfully. I’ll be returning.
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January 2022 by janice
Excellent and attentive sales persons. I just wish the store carried what I was really looking for.
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November 2021 by janice don
Excellent and attentive sales persons. I just wish the store carried what I was really looking for.
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November 2020 by Ella M.
I love the store in Springfield. The whole thing about the employees is not true. I'm always greeted and helped. I enjoy being a client of this store. Love LOFT!!!!
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February 2020 by Diana Huaylinos
(Translated by Google) It has the style of clothes that I like
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July 2019 by Nicole DeLeo
They're Jean's are perfect
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April 2019 by Russell A
My wife made me follow her into this place.
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March 2019 by Jess A.
Service is always rude and fake. Inventory also sucks! Rather drive 30 mins extra to Tyson's
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June 2018 by Melissa Shea
Really nice selection of casual clothes, better even than what I found at the Tyson's location. Three sales staff was very helpful in finding different sizes, getting a room set up, checking in on me without being overbearing. This is my favorite place for good quality casual clothing.
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June 2018 by Courtney Greathouse
This LOFT is great. Organized, clean, and the staff is very helpful. They do run out of sizes quickly and don't restock as quickly as I wished, but they try.
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May 2018 by Katie A.
I like this store, not the employees. I work and live closely to this location and each time I visit all the employees are always gossiping. They don't greet you, or help you in the dressing rooms. I'm not sure if this is just recently because I remember it being more pleasant. The last time I visited, some of the employee's were trying on clothes and talking to the people at the register?? I was very confused when I was trying to check out and purchase my items while the cashier ignored me because she was talking to her co worker who was trying on clothes. I like the store and how organized it is, but I don't enjoy being ignored and having my cashier ignore me because she's gossiping with other co workers. :/