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February 2024 by Melissa Windsor
Last week I went into this store not really looking for anything specific. The employees were friendly upon me entering so I continued to look around. I stumbled upon some boots and gave them a try. I ended up trying on a few pair and the people working were ever so kind to me while doing so. I absolutely loved the vibe in the store and ended up purchasing a pair of Docs and some socks. Wonderful customer service! Terrell was the name of the guy working and I can’t remember the names of the two women. All were amazing! Will be going back there for any shoes I need in the future!
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December 2023 by Erika P-L
I have NEVER done this but I give this Journeys a -5 stars due to the incoherent verbal abusive manager Yousef. The day of my purchase (Uggs size4) he appeared to be under the influence. Didn’t verify both shoes sizes & sold me the box with no lid stating he could provide a “discount”. I had to use my OWN coupon for the purchase….However when I arrived home I realized the shoe was a size 2&4. I contacted the store & they told me to make the exchange for the correct size.Arriving to the store I explained the situation to a worker which directed me to Yousef. He proceeded to neglect the issue, stating his inventory was up to date, stating I had gone home to switch out the sizes, stating he was not going to do anything to help. I repeatedly told him to careful check all shoe boxes - he belligerently stated that I was lying & would not do a refund or exchange.After going back & forth for about 15-20mins I took matters into my hands & checked his display inventory finding the size 4 Ugg shoe. I advised him that I would contact the district manager which is when he began to apologize & changed his demeanor and gave me a $5 off coupon of a $25 purchase.
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August 2023 by Sonia Ramirez
The team member that answered my call with very helpful. Answered all my questions and was very I formative.
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October 2022 by Kianna H.
I went to look at some shoes in Journeys yesterday. 3 -4 sales people (1 at the register and the others engaged in conversation behind the register), no customers when I entered. No greeting. Couldn't find the shoe and asked the salesperson at the register, who to be fair was boxing something u. Very little help. None of the other employees offered to help. Found the shoe myself. Another couple entered. They received a greeting and were offered assistance. I put the shoe down and left.2 stars because the store was at least clean and they looked like they had a nice selection.
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January 2022 by Marisol D.
I had an employee help me try on almost every Dr.Martin during the holidays. She was very helpful in helping be figure out what style I wanted. The store was very busy because it was the holidays but she had no problem assisting me with finding the right boot
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November 2021 by Ian Kiestler
Great experience getting a new pair of shoes, sales guy was nice and quick to help
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March 2020 by Milton Sosa
Pretty big store with a variety of shoes to choose from. Would recommend!
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January 2020 by Sayed A Cheshty
Nice place for all loved
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January 2020 by Christine Cooper
Some of the best customer service I’ve ever had! I’ve already posted on yelp but I came in to visit the store again today in the late afternoon and the same young lady was working and helped me out once again! I wrote down her name this time to spell it correctly. If anyone goes in the store ask for Michaela, she’s the manager there. Absolutely amazing young lady. Extremely kind girl. She makes you feel right at home.
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January 2020 by Eva Sanchez
Poor service, they didnt bother to ask if i needed shoes to try on. Just told me not to touch the shoes they have for purchase instead of helping me find a shoe size.
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December 2019 by shan sellars
Lied and said they had shoes in the store AFTER I called and I went all the way up there and they didn't have them. Never will return back there or the MALL
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December 2019 by bob builder
everyone helped me out and they were very attentive and involved. came here after the kids store. they sucked. but this one is good. very nice people and well organized
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December 2019 by Kayla P.
i wanted new shoes so i decided to check them out. walked in and someone greeted me. forgot their name but they were cool, probably should've caught that. helped me from start to finish!!! and they were super nice. def now my go-to shoe store.
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November 2019 by Madison L.
Just bought a pair of shoes here and it was super easy and a great customer service experience. I was immediately greeted by Jessi who helped me get the right pair of shoes for me. He was pleasant from start to finish.
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October 2019 by Mikal J.
This place definitely has it's niche customer. I came in here on Sunday and I bought a green themed t-shirt, but I had thought I was in a different store altogether that is the actual brand that makes the t-shirt. If that makes any sense at all. Anyway I came back in today, nearly 5 days later to return the shirt because if a size issue. I knew that I could have had a problem with the size, because when I bought the shirt, I wasn't able to try it on, because the di not have changing rooms. That would be expected because they specialize in shoes, not clothing. To make a long story short, I was completely expecting a hassle to return the item. That didn't happen at all. There were 2 employees working in the store, and they were both extremely nice, and allowed me to return the shirt without any issues at all! They even offered me some candy for Halloween!
