The JCPenney at Springfield Town Center is a well-stocked and well-run store offering a wide selection of fashion, including exclusive brands. Customers find good quality clothes at a great price, with great selections and good fits during sales. The store is described as well organized, with fast checkouts. Associates are noted as personable and very helpful, providing customer service beyond excellence that is friendly, patient, and kind. They try to give every available break on prices, such as applying coupons by looking up an account. If a size is not in stock, items can be ordered and shipped to the store for free. The location has plenty of parking. Some notes mention that associates can be few and far between at times, and there can be occasional issues with dressing room availability.
