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October 2023 by Mathew Pollard
Ron and the other guys at HRM really helped me and my family out when my car died while on a DC vacation this last week. Electrical problems tripping the security Passlock on my borrowed 2000 Chevy Suburban had bested me and a competent locksmith. Ron fit me right into the day's schedule despite a full shop since I was on vacation and stranded. The techs had experience with the Passlock system but traced the problem into the body circuits and got me back on the road very quickly. Not all shops can handle electrical troubleshooting and if they can then they can probably handle everything else. Charges were very fair and Ron was a great communicator. Thank You!Services: Electrical repair
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August 2023 by Dennis Christenson
I’ve been bringing my vehicles to HRM for 13 years. Great honest service. Communication is the key to there service.
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May 2023 by Lisa Perez
Great experience at HRM, both from the initial phone calls with Ron and Tim to the actual work performed and price. True to their name, they didn't try to charge me for unnecessary things and up front about where they identified an issues vs what Volvo had previously told me. Great customer service. 5 stars! Definitely recommend!
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April 2023 by Terri H.
HRM Automotive is fantastic! My regular car dealership after changing my oil, etc., said my brakes are at a critical point and the mechanic recommends they be repaired/replaced. That my four tires should also be considered to be replaced. I was asked if I could hear anything while braking, no I didn't. And I had two tires replaced less than a year ago by this same business. I had a gut feeling about not moving forward with these recommendations, they entered on my paperwork "customer declined " which felt they were pushing their own agenda. Thank goodness I went to HRM Automotive in Springfield VA! They thoroughly examined my brakes and vehicle, my brakes were in great condition, recommended flushing out my brake fluid, a bit dirty. I had them change out my brake fluid. HRM Automotive has integrity and certification for Toyota Prius's and more!
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April 2023 by Amber M
HRM Automotive is the epitome of honesty and reliability in auto repair. The knowledgeable and experienced team at HRM consistently provides top-notch service, accurately diagnosing and resolving any issues with my vehicle. Their transparency and fair pricing make HRM Automotive my go-to auto repair shop, and I highly recommend them to anyone in search of trustworthy and professional car care.Services: Exhaust
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April 2023 by Marlene Woods
Such a wonderful experience. The rotator (?) that controls the window to be raised or lowered was off the track and required a new piece part. I scheduled the appointment, showed up with my dog, and awaited the repair. The repair was finished very quickly, the window was cleaned of the duct tape I used to keep the widow closed, overall a phenomenal job. Scheduled a follow up visit to charge my air conditioner (car had been sitting in the driveway unused for three years). System was totally dry, they ran a test to see if there were any discernible leaks (luckily there wasn’t), filled the system with the appropriate fluids, and it’s been running like a champ. Drove all the way to Texas with no issues. Highly recommend.Services: Auto power window repair
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March 2023 by John Dove
Tom and Ron are the best. Amazing customer service. Fair and reasonable prices. Extraordinary service. I've been trusting my Lexus to HRM for many years, and I have never regretted it. It has always been a joy to deal with them, and my car was always taken care of in an exemplary way. Great job!
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February 2023 by Paul R.
Super place - Fixed a dealer brake screwup. Details: told dealer at 60k service had brake noise. Dealer said brakes had "plenty of wear left" and passed state inspection. 1k miles later noise got much louder, stopped at HRM on a Friday afternoon, talked to Ron. HRM inspected, found brake completely worn off ( to metal) got pads, disc and fixed in 1.5 hours. Probably saved me a brake failure and accident. Can't thank these guys enough!
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January 2023 by cynthia richter
We have been taking our vehicles to HRM for at least 20 years. Ron and Tim are professional, courteous, and above all honest. We are moving out of the area soon and are bringing all of our vehicles here to get a full check up before we leave. Bring your vehicles here and you will Not be sorry.
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November 2022 by Kerrydale House
I was driving on a flat tire and pulled over on the side of fairfax country pkwy in the pouring rain at 9pm today. I did not have the correct tools to put my spare on, but Ron who woks at HRM pulled over behind me and asked if he could help (it was very obvious me and my boyfriend were having trouble changing out the tire). Ron made a quick run to the shop to grab something to help and he came back so fast. My spare was put on in less than 3 mins. I could not thank Ron enough, and l'm definitely coming to HRM for any future work needed on my car, and l'm immensely grateful for people like Ron. There are still good people in NOVA! (:Service: Tires
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November 2022 by Kristal M.
I was driving on a flat tire and pulled over on the side of fairfax country pkwy in the pouring rain at 9pm today. I did not have the correct tools to put my spare on, but Ron who works at HRM pulled over behind me and asked if he could help (it was very obvious me and my boyfriend were having trouble changing out the tire). Ron made a quick run to the shop to grab something to help and he came back so fast. My spare was put on in less than 3 mins. I could not thank Ron enough, and I'm definitely coming to HRM for any future work needed on my car, and I'm immensely grateful for people like Ron. There are still good people in NOVA! (:
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November 2022 by Titanus gojira
Very disrespectful people very racist towards nationalist only works with there people will never come back here and if any body else wants to come here think about twiceService: Engine repair
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October 2022 by Matthew B.
I've brought my car to HRM a few times and each time the experience was great! Awesome Staff! Thanks
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October 2022 by Michael Davidson
I have been coming to HRM for more than 20 years. Always wonderful service and great prices. Highly recommend!Services: Vehicle Inspection
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September 2022 by David Lafreniere
I have used HRM for many years. No one likes to have their car in the shop - any shop. HRM does good, reliable, honest work. They are expensive but lower than any dealer. They do not cut corners and always tell it like it is. I have only ever had one bad experience with them and they made it right. (Missed diagnose on a car and they found me a comparable replacement car which lasted several years). If you want to cut corners, save money and supply your own after market parts this is not the shop for you. If you want an honest job done you have found the right place.Services: Auto battery replacement
