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February 2024 by em em alfonz
I purchase a washer and dryer on creditI went to customer service to avail for the promotion of no interest for 1 year.I was told to call credit card services.Spoke with credit card services and i was told to call the manager inorder to avail the promotion.Called home depot, spoke with a guy. He said he was a manager.I was told to go back to the store or else I would get the promotion And hang upVery bad customer service. I wish i can put no stars.
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February 2024 by Zarin Rateb
I wanted to take the time out of my busy schedule , and do this review for Rose Francis who gave me exceptional customer service with an on line order on 02//10/24 . I opened a store credit card. We we’re having trouble placing the order, but she managed to work her magic around the computer and was able to figure it out .I myself come from HR and customer service. I saw that Mrs Rose truly likes her job. She went above and beyond to make I left the store happy.She was very pleasant,patient and service with a smile the whole time i was there.Home Depot is truly blessed to have a Mrs Rose Francis .I will definitely return to the location for future purchases.And I hope she does get recognition she deserve.Thank you to manger Zee for trying to help.??????
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February 2024 by Tony Boese
It's getting harder and harder to find the things one needs here, and, if staff are to be believed, this is intentional on the part of the company. I was told that the poorly kept secret is their push to have people shop Home Depot online instead.
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February 2024 by Paul Vaselopulos
Be careful in the parking lot around the corners!
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February 2024 by Ignacio Rodriguez
Home depot is awesome. They have everything you would ever need..
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February 2024 by Jay Fineberg
A friendly associate helped us find the aisle where the product we were looking for was located.
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January 2024 by Ronald Anzalone
Cashier was very helpful.
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January 2024 by J.M. Soto Dls Santos
Nice spot
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December 2023 by Al N.
Ms. Marnika or NikkiIs a disrespectful and rude person/customer serviceI am giving one star here because there is no Zero.Infront of me talking to an elderly Latino man with disrespect because have broken English, she was moving her head left and right talking to him as he was asking question, then said to him just go there and someone will help you ( just to get out of it).
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December 2023 by marty santini
Super busy employees while I was pushing a heavy cart just walk right in front of you no regard about stopping load I have stitches in my finger and when grabbing cart to stop tore open kind of rude as it happened 2 times but the guys outside were super helpful in loading some racks and a tool box very nice so I have mixed emotions about this home Depot.
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November 2023 by Maggie Hart
Looked at many fridges for sale, decided on one at home depot. Well they delivered it & the box wouldn't fit through my gate or door. Delivery people refused to take it out the box or lift it over about a 2& 1/2 foot fence. So they took it back. Honestly was very disappointed & annoyed, the space for my fridge wasn't very big so it was already one of the smallest ones with freezer on bottom & French doors on fridge. So went back & picked the smallest one. This time the Delivery people were so great they had it out of the box & through my gate before they even knocked & no issues with getting it in at all this time. Be careful with some of the Delivery people & some aren't so great. Don't know the good ones names or I would post them. That 1st Delivery person was awful. Hopefully they address thos problem so no one else has this issue. My front door is standard sized, so I've wondered how others get some of these monster fridge in their houses? I had to get the actual smallest one at 29 inches wide & 68inches tall, French doors with freezer on bottom. But thankfully it's only 3 cubic ft smaller than 1st one I ordered cuz it's deep (forget depth) but happy overall. The only difference that I'm a little annoyed with I'd 1st one was fingerprint proof stainless steel & this one is not. Been here for a week today & already wiped the outside 3'x & my kids are grown out on their own....
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November 2023 by Zack Masri
Between all the homedepots in the DMV area, this location wins by far from all the other locations in customer service. If I was to ever work for homedepot, this is the team I would wanna be part of, this team wins from top management to service desk ? ????????????????
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October 2023 by Fatih ALTUN
I would say Home Depot Springfield is way better than any other locations around , I was there earlier looking to get new bathroom faucet , Brandon took his time (means calling up other location, etc.) to help me to finalized my Home Depot journey today. I am not sure if any higher up management people checking these reviews but here is 25 + years service experience talking " This guy is amazing and he has natural gift for management level , nobody would leave there without fully satisfied. "And thank you Brandon for your service today and thank you to your parents that what a great guy they raised!!
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October 2023 by Brian Hernandez
The customer service is terrible. First off I had to wait 20min just for some one to come and unlock the cabinets so I can get a tool out. Then when I went to check out I asked the cashier if they can price macth off there own website. The guy didn't know what to say so he had to call someone else a lady came and she was very rude to me. She called her manager because she couldn't tell me yes or no then Mike the manager came and he was an even more rude. I have price macth at this same store before and now there telling me they couldn't do it.
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September 2023 by Asha Baig
Brandon at home depot is an amazing worker. I just showed him a part of the faucet I needed and he knew right away where the part was and paid attentions to details that i was not considering (like brand of faucet and even which side hot/cold etc.) Based on the piece he wven knew what the problem on the faucet was. He is very knowledgeable and he saved me so much time on the trip. Thanks Brandon!
