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December 2023 by cris guti
Just yesterday I went to the store asked if they had this one swearer available so one of the workers took me to the manager and asked her if they had it she was like no we don't have it, so I start looking for it which it didn't take me more than a minute to find it. Worst part of it all is that the freaking sweater was right next to her. Like seriously how is she going to be a manager and can even bother to look up an item the computer. Worst of all was her attitude when I asked her another question about an item being on a sale which she replied no. So I'm leaving check the receipt and the item I ask was on sale which if I knew this before I would of bought more. Worst experience ever. Manager really not suited for her job.
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March 2023 by Sean Nelson
Good time to get long sleeve shirts and jackets on clearance. Bought 3 shirts for about $8 each.
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March 2023 by Steve Space
My teens like shopping here. Organized and clean.
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December 2022 by Grace Popham
Worst store Hollister in Springfield mall ive ever shop in today @ 11:26am,Grabbed some hoodies and one of them didnt have a price tag, so the girl at the counter said" she cant sell it coz theres not tag. To which i replied "how is that my proplem if there is not a price tag attached to it. Other cashier was telling her that she could scan it another way, but she told him that its the last one so we cant sell and just cant.So i said, Well thats DISAPPOINTING since its my first time to shop here.Paid for whatever they can sell me and went my merry way. Only to come home and find out that one of the item that they sold me has a hole and one of them has the security pin still attached to it. Out of 4 items, Foolery that they dont want to sell me an item without the price tag attach to it, whilst sells me an item that has a damage to it. hollister co. What in the foolery is this...???
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November 2022 by Tania Rodas Gutierrez
Today I went to the store 1 hour Before they closed and the employees had the dressing room closed that was disappointing. Bad service !
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April 2022 by Joe Oh
All the young staff there are getting paid to chat about their life and do not care whether customers are in their store or not. They keep talking and talking. If the store closes down, they will be responsible for the consequence because they wouldn't do their job providing the customer support that customers need.
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April 2022 by Katie Goodchild
Great at helping customers.
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June 2021 by Ben Wind
Very helpful crew
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May 2021 by Fiona P.
Went in last night 40-50 minutes before closing. I was completely ignored by staff (Fred and something with a G) and given mean looks. I had to find someone to check me out and they turned off the music 30 minutes before they closed. Overall very disappointed because I have never been treated so poorly by associates.
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February 2021 by Dawn Janice
Great clothes and customer service. Lady manager always helps me out with finding jeans and doing exchanges, overall nice patient people. Been shopping here for awhile now since closer than Tysons and not so packed, only complaint is that their music never seems to change, I’m sure the workers have gone insane or on their way. Like someone mentioned before, no Christmas music during holidays was a bit sad.
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January 2021 by Marisol Collins
Went christmas shopping and they jsd some terrible music. Christmas music would have neen nice. I know this place is for younger folks, but mom is the one spending theoney.
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October 2020 by Aliya Mufti
Very clean friendly employee's very helpful
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July 2020 by Sad_Eyez 69
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June 2020 by Michael Conway
The manager, Jordan, was very kind and helpful.
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March 2020 by Angelo Newman
Customer service was really good and the workers were incredibly helpful and friendly.
