-
December 2023 by Renae W.
Normally, I frequent this grocery store and I have never had a problem. However, recently I purchased produce that spoiled prior to the 'Sell By Date' on the container. As such, I went to the store to return the produce and after several conversations with several customer service employees, the owner of the store was called to address the issue. As a grocery store that has a large component of produce, I was surprised to learn that this store has a 24 hour return policy for produce. Per the store owner, this means that customers must inspect their produce within a 24 hour period and if there is something wrong; only then can it be returned. However, this policy should be waived if (in my case); I purchased produce that seemed perfectly fresh that could be used at least up to the "Sell By Date" which was 2 January 2024. I took the produce back after I reached for the produce expecting to cook it on 28 December 2023 and it was spoiled and moldy well ahead of the 2 January 2024 'Sell By Date' stated on the package. Also note, this produce had been refrigerated since entering my home which was approximately 30 minutes after leaving Fresh World two weeks prior. In addition to not being refunded the cost of the item less than $8, I was appalled at how it was handled by the store owner. During my conversation with the store owner and other customer service representatives of Fresh World, I ensured I was calm for several reasons 1) To fully explain the situation; 2) To be sure the message was heard that if I could not get a refund, the food should not be spoiled prior to the "Sell By Date"; and 3) To ensure food that was not edible was being sold. Well regardless of my calm demeanor or because of my calm demeanor, the store owner raised his voice at me and pointed at me several times during our interaction and when I firmly asked 'Why are you raising your voice and why are you pointing", he stated that he was stressed and he didn't need hear what I was saying or answer my questions akin to why was food being sold that was spoiled prior to its "Sell By Date' and if I was not going to get a refund, was I expected to eat rotten food because based on the 'Sell By Date' which was three days away, I could eat it. I believe the store owner failed to listen to my reasonable questions and later he even asked me to step outside the store directing me over to security. I am appalled and insulted by his rude demeanor and the fact that he called security. Please note, I spoke with security who was very pleasant and understanding; he also demonstrated what customer service looks like in total opposition to the Fresh World Store Owner. Please note, I have never returned anything to this store for a refund, exchange, etc. I even threw out the flour I purchased during this same grocery run when a few bugs where found inside. It seems some have forgotten what a reasonable calm discussion looks like but is needed in any business establishment noting that there will be challenges in a people oriented business. Also note, during my discussion - a customer came up behind and stated, "You should just leave, he (the store owner) is not reasonable at all".
-
December 2023 by Ashley A.
The food court where you can get Tex-Mex and Korean dishes is a hidden gem! Very affordably priced for the quality and quantity of food
-
December 2023 by Serra Karacam
This supermarket carries international food as its name states. Latin, Asian and large selection of meat, including halal options and fresh fish. Staff are friendly. All kinds of veggies and fruits. This is not an ordinary supermarket and is unbeatable for healthy fresh food.
-
December 2023 by Tito Chavez
So far for me it has most of the Latino products and better prices in VA area
-
December 2023 by Scott Donaldson
This place has everything food-related. Very busy but organized
-
November 2023 by Edie Byrne
Multicultural experience! This market carries products from all over the world. It's busy, crowded, and a bit noisy, but worth the experience. Prices are moderate, and parking can be difficult. Not easily accessible to wheelchairs.
-
November 2023 by Mila Asuncion-Delfin
I used to go to fresh world all the time, but lately i experienced a sticker shocked. Prices of their produce and everything went up tremendously! They are using inflation excuse like everyone!??
-
October 2023 by Sarah Metzel
El tamarindo drink in the cafe is very refreshing!! Strong sweet and tangy.
-
October 2023 by Noemi Crespo Rice
Great produce - I wish they carried Puerto Rican aijicitos dulce. But my kids had a balllll exploring world fruits❤️?
-
September 2023 by kaka Coco
Good customer service and very good job. Visit and thank me later, those girls are awesome ?
-
September 2023 by Isa Hernandez
Food looks fresh! Unfortunately they don't take Apple Pay so couldn’t try anything out!
-
September 2023 by Suleyma Calderon
Great food selection, I can always find something new to make
-
August 2023 by em ve
For your Asian and Latin food needs. They also have a pretty great Korean/Mexican restaurant with some seriously good food.
-
July 2023 by Alejandro Marquez
Korean Hispanic market with a flee market nest door and Hispanic vendors outside. Food court has a Korean and Tex Mex.
-
July 2023 by Dodo Doia
It is a great store but the prices are a lot and in the coin machine it scammed me waste of 3 dollars.It scammed me like 5
