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March 2024 by Sahel “Savy” Mehrabani
Please give these lovely hard workers some chairs at the register. It’s not fair for employees to be standing all day. Thank you
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February 2024 by Kay Ves
Stood at the counter for about 10 minutes without being served. Two other workers came and left without offering assistance, whilst the one cashier working was stuck with the same customer. Was excited to buy some shirts but ended up leaving without them. Very disappointed, won't be back.
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November 2023 by Grace Lonergan
Unfortunately they close at 8, not 9:30!
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September 2023 by Anisah Ahmed
Had a horrible experience returning some items. The manager (young African American female, wished I got her name) is an extremely rude person and how does one even talk to their customers that way. Forever 21, teach your managers how to talk to their customers. I NEVER shop from Forever 21.. probably back when I was a teenager, years years ago, now I know why and the one experience I had was awful. Will NEVER again. The return policy was not explained to me, that select items were not allowed to be returned and some are final sale. I had TIGHTS OR PANTY HOSE. Not UNDERWEAR. My private area was not touching that. The manager proceeded to SHAME ME and say how do you know if it doesn’t fit you or isn’t comfortable on you, since i took it out of the package. She told me why did I open it, since it’s an intimate. Umm how am I supposed to try it without opening it?? Lol. Then she realized I’m trying to make a return… and that I didn’t take it out, while being in the store. Even then she didn’t apologize for misunderstanding (her associate could’ve been more clear) and still said in a rude manner, that I can’t return it, since it’s an intimate item. Ok fine. If I can’t return it, that’s fine but no need for that nasty attitude. Even the jewelry I returned she inspected it then took it back. After so many years, I shopped from forever and never will again. This chain will go out of business, like it did almost so many times almost. Bankruptcy, I call it.. also the return policy for everything at forever is ridiculous. They usually don’t take jewelry even if it’s unopened??
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July 2023 by erika majano
Store hours are wrong! Does not close at 9:30 as stated on here and their website!
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May 2023 by rebeca batista
Love this store it's very clean and organized and staff is always willing to help
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May 2023 by DND Real Estate Holdings LLC
This store was very organized and neat.
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April 2023 by Micheline Dickey
It's ridiculous that in 2023 the return system is down for weeks! Customers should be told when they make a purchase that if anything is wrong with their purchase that they are will have to keep it because FOREVER21 has NO way to return or exchange their purchase.
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April 2023 by Breanna Willis
Horrible customer service, we waited in line while the cashiers had conversations & then they didn’t even acknowledge us at the register.
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March 2023 by Alicja
I appreciate the hard work of the employees for keeping the store neat and clean, but it's annoying to find things you like but most of the sizes are S or XS, and I have checked on multiple occasions, if the demand is high then you need to request more items in certain sizes.I'm annoyed but I know it's not necessary the location itself nor the employees.
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October 2022 by TJ M
Fall is HERE! F21 had items I was looking for. Not only were they half the price of another retailer, they were also more stylish. So I made some returns ?
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March 2022 by Katie Goodchild
Great sales. I just wish their clothing/jewelry material was made with a little more quality to it.
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December 2021 by Mohammad “Mo” Mumtaz
It's a great location due to the size of the store - but checkout is usually a mess. Long lines, half the registers closed, and only card payments at times.
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November 2021 by Dean Webb
This is a nice store for women and men. I bought a couple of sweatshirts on clearance. My wife found a lot of clothes on clearance and on sale. I noticed that some of their XL jackets ran small. A tight fit that a regular XL would fit. Other than that there were some good deals to be had. Happy shopping.
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September 2021 by Jackie Torres
They lack customer service, especially in the dressing room on the bottom floor. I was asked to leave my personal belongings, which was only my small purse. I did not feel comfortable leaving it.
