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March 2024 by RA Kelly
I fully trust the quality of service at the Springfield Firestone.
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March 2024 by MT Ferguson
My car rides MUCH better but it still pulls to the left, the tires feel unbalanced and there’s like a vibrating/pulsating pressure in the gas pedal and even more when slowing down and stopping. It makes a squeaking sound whenever I turn the wheel but I still don’t know what it is. The tech was nice and informative and I’m not upset, you asked, I answered. I’m dropping my car back off in the morning to have it looked at again.
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March 2024 by Kelly Hakenson
I have visited this store a few times now and have always appreciated their customer service, explanation of services needed, and pricing. They have a great team of people here.
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March 2024 by kate A
Avoid at all costs.Took two cars over two weeks. Was lied to about the state of both cars (in one instance, Firestone recommended replacing parts that another shop had put on 3 weeks prior, saying they were worn out).'We'll call you in an hour'= you won't hear from them for maybe 4 hours if you're lucky.Staff was friendly enough but the operations are a mess.
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February 2024 by Hatem Elkurdi
Mark was helpful and professional in all aspects.
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February 2024 by Penelope Mickens
The visit was straight forward, easy to schedule, no hassle. Just the way every service should be. The staff is always friendly and professional. Never had a problem with this location, because they do a phenomenal job!
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February 2024 by Iram S
Here’s my honest review..⭐️ The shop, the guys servicing the cars and the information provided is AMAZING! The care that they have for the car, the time they take to provide you with the details and help you understand what’s going on is appreciated!BUT, today, I had the unfortunate experience of calling in to follow-up and speaking with “Mrs. TT” ?? unsure how it’s spelled but, she cut me off before I could even complete my sentence and abruptly places me on hold without saying anything.She seems to have a lack of interest or understanding of customer service. Maybe she should be placed in non-customer service role, far-far away from people.Up until this particular encounter I’ve had amazing service from everyone else there. I’ve only been to this location a 2-3 times.Trustworthy people & service BUT, they could do without “Mrs TT” who answered the phone as if she is paying them to answer their calls.Or maybe offer her some coffee so she doesn’t sound miserable when she answers the calls of your customers to avoid these type of incidents. Had I originally encountered her I probably would never have brought my car in to be serviced here - just based off of customer service from “Mrs. TT.”
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February 2024 by David Brown
I’m been a regular customer at the Firestone auto repair shop for over a decade now and I have yet to be disappointed with the quality of customer care service as well as their quality of care to the vehicles they have serviced in the past.
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February 2024 by A A
The manager in there is super friendly. Explained what was going on with my beemer and even took care of me due to the wait. I’ll definitely be coming back thanks to him. Great guy! Thanks Firestone ?
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January 2024 by Jean S
The Springfield, VA Firestone location is fabulous! They're always very helpful and I never feel like they're trying to upsell me with a vehicle service I don't need.
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January 2024 by O amet
Excellent service all around.
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January 2024 by Anne Kraft
My service advisor, Kyle, and my technician, Luis, were great. I brought my car in for an alignment service and ultimately needed to get a tie rod replaced. Kyle clearly explained the issue they found, timeline for repair, and pricing. I felt it was an honest assessment, fair pricing, and they were able to finish the work on my car the same day. They were very busy and I was grateful they were able to fit in the unexpected fix. Thank you Kyle and Luis!
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December 2023 by Dante H
Excellent service. The best Firestone location in the DMV area. Customer service is always great.
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December 2023 by Sandra Summons
The team at Firestone - Springfield are great. I only gave them an "8" rating because it took them longer than they stated to complete the work.
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December 2023 by Miah Rashid
Great staff and service I come here a lot when I have an engine light or other car issues they always help me out.
