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March 2024 by Sshamim
Worse customer service!Associate Kevin was trying to sell boxes for returning items while I received my parcel in FeDEx plastic bag. Also, disregarded to provide plastic bag as well.
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March 2024 by Gabe Bermudez
My brother asked me to pick up a package for him to save him some time during his workday, and as it turns out they wouldn't release it to me despite having the order number, and the same last name that's on the order, because apparently they will only release it to the name on the order.Therefore my brother has to waste time coming all the way here to get it. I'll tell him never to use FedEx again if he can help it.
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February 2024 by Athena Sharp
If you’re shipping something, go to Mr. Peter. I was stressed about sending some things home, and he made it so easy. Best customer service I’ve had in a long time!!!! So pleasant and easy!
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January 2024 by Yeseniacarolina
The fax machines don't work and they don't pay much attention ?
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January 2024 by samuel teferra
Poor customer service!! There was only one customer in the store and all the employees were just looking at us standing in line, not helping when we obviously needed help. Waited for 15 min for no reason!! Totally understandable if they were busy with customers.Edit: It was a simple package drop off!!! Took the lady literally 1 min to process the return after we waited all that time. Very inefficient.
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January 2024 by Smart Appliance Services
Went to print a document the guy was very rude don’t seems he likes his job I just asked him to print a documents that wasn’t able to print throw self service and he was acting rude and unprofessional
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January 2024 by Bill Mills
My wife and I had a shipment request with special packaging requirements. In this store (1826, Springfield VA) we were helped by Meheret, who gave us outstanding support and guidance. She has tremendous interpersonal skills. So friendly and upbeat. A terrific representative for FEDEX.
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December 2023 by Mohammad Rafiq
They couldn’t print clearly, don’t understand how to use the machines. need more training the staff.
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December 2023 by S. M. Haroon ur Rashid
Nice service
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October 2023 by William McQuinn
Few people working, great once you get someone. Self service copiers are confusing, collate didn't work on the one I used.
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September 2023 by Madison Ellison-Potter
Very easy to print anything here, prices are reasonable
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May 2023 by Katherine Arnall
This was my first time using full service print at FedEx, and I was impressed! I had just come from Staples, where they said they couldn't help me, and the staff at FedEx made printing my poster easy AND quick. I had a great experience, and I will definitely use FedEx the next time I need to print something!
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March 2023 by Brian H.
I used the online upload to print service. I had a dozen or so individual manuals to print out for a project. The original order was $237 worth. I was hesitant to use FedEx Office because of the cost compared to competitors. However, after experiencing the exemplary customer service provided by Liaquat, I understand the price difference is very much worth the quality. Liaquat caught a mistake in the order I made and he went above and beyond. He saved me lots of time and prevented me from frustration and hassle. I saw him do the same with another customer. It wasn't just that, he greeted me and other customers with genuine smiles and kindness. He obviously takes pride in his work. I hope FedEx knows how lucky they are to have Liaquat as an employee. He's the kind of employee that keeps customers loyal. I will definitely be a repeat customer because of him.
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December 2022 by Rosebud Ireland
The employers at this location are very polite and helpful. I'd like to express my gratitude to Imani for helping me. She was kind in helping me with my piano recital programs. I was trying to get them printed out. She went the extra mile in providing information and letting me know the cuts of design weren't even. She took Initiative in editing the sizes so it would come out nicely and while helping others. I really appreciated the quality assistance. I was a very happy customer.
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November 2022 by Susan Gooding
The service at this location is always very good. During my recent visit I needed a rush job on some poster board prints for an upcoming party. The boards came out perfectly and were ready the next day.I have also used them for other commercial printing jobs in the past. The level of service and quality of printing has remained very good.
