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February 2024 by Sara Diaz
We stayed here a few times and it's nice and Hodan from the front desk helped us alot. We will be back
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December 2023 by R T
my experience here was terrible.i booked for 4 days and the day I checked in the bed had bed bugs all over the. Ed annd the headboard. It was stinky and stains all over hallway floor and room floor. the process to receive a refund was even worse. it’s evident why this location has terrible reviews, I just wish I would’ve thought to go to the reviews before booking. And don’t think you could get support from their corporate offices, they’re just as incompetent as the people working onsite. Just book somewhere else. This place should be shutdown within the next year.
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November 2023 by J. M.
The place is clean, quiet, orderly, well maintained. The staff are very nice. They act promptly to every complaint.Rooms: The rooms practically have everything you need. It is like living in a tiny house.Safety: Very quiet neighborhood.Walkability: It is a 20 minute walk to springfield mall, marshalls and many eateries around.Noteworthy details: The staff esp the manager, asst manager, are very accomodating & efficient too.
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October 2023 by catherine poe
Mr. Nyo ( one of the management team) really good at obtaining first-hand customer information and using this information to improve our products and services. He really good at following up with the client so as to ensure that we are never left in the dark. Keep it up, Mr. Nyo! He also has the natural ability to understand and feel what his customers are experiencing, and he is able to meet customers needs effectively. Well done!Good work!Rooms: Big enough for long stay included kitchen.Nearby activities: Very close to shoot mall, grocery stores
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October 2023 by DEE Marr
The manager is amazing, she gets 5 stars. Unfortunately, the hotel's hallways are extremely dirty and smells unclean. The hotel is in need of serious repairs, it is really run down.It is in a great location.
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October 2023 by Elizabeth Tilot
First off I'm writing this review from inside the hotel room.First walking into the hotel the lobby is small. Nobody was at the desk to greet us. It took a good 3 min before anyone came out of the back. What a disgusting hotel and room. I've worked in customer service/hospitality my whole life and I'd be embarrassed if I was the manager of this hotel. First impressions was that the location is decent. It's near quite a few restaurants, a mall and the metro.The room is DISGUSTING. The God awful SMELL. Stains all over the carpet, the tub and walls had hair in it. Bathroom walls are crumbling. You definitely get what you pay for here. Wear socks or sandals in the room bc you don't know what your walking on. The bed is stiff as a board.If your looking for BASIC, no frills and near things, this is your hotel.
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October 2023 by Michael Taylor
This was the worst hotel I've ever seen in my life...DO NOT STAY HERE!!! the room was absolutely disgusting blood seman feces our bedding was stained and all bloody pillows were gross needle poke holes in the mattress etc one guest said she found used needles in her room one mattress looked like someone performed a surgery on it Muhammad at the front desk was completely useless and rude asked 5 times for him to look at our room and provide another could not use our toilet and lobby bathrooms were closed shower curtain rod broken off the wallcigarette ashes and debris all over the floor smoke alarm broken off ceiling ac only worked on low and was full off food debris window curtain broken and torn entire place smelled of dog piss and burnt something?breakfast consisted of expired granola bars and awful coffee by far the most disgusting hotel I've ever seen we have contacted corporate with these concerns and heard NOTHING. Do not stay here after midnight a woman gave us a bottle of spic and span and so called clean bedding and pillows we layered the beds with them best we could maybe slept 4hrs in our clothes worst hotel experience of my life if I could post the pictures I have this place would be shut down in a heartbeatRooms: ABSOLUTELY DISGUSTING AND UNSANITARY
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August 2023 by Crew on Deck HTX
This room smells even worse than the hallways. It legit smells like 10 people peed the bed and turned the heater on.Absolutely disgusting. Hallways smell like weed. Worst hotelI’ve ever been at in my life. I travel for work too, so 10 hotels a month isn’t uncommon (various cities and states)I’d give this place negative stars if I could.I’m ready to go sleep in the rental car.I just read all the bad reviews and the hotel has the same empty apology about the smells and cleanliness. This tells me they don’t care.This place would be shut down in a blink back home. My coworkers room smells fine, but there are blood stains on the bed and wall.
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August 2023 by David Morgan
Had another fantastic stay at the Extended Stay in Springfield. The room was clean and had all the needed amenities. Nyo has consistently been very helpful and is a reason we continue to book this location. He has helped us to book additional nights with ease and quickly solve any issues that arise. Overall we are very satisfied with the location and friendliness of the staff. Can't wait to book again!
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August 2023 by Juan Carlos
Was hoping for the best but unfortunately, they disappointed. I was in town for 3 days and on the second day i kindly asked for someone to do come cleaning in my room and also new towels. They just didn’t care.Also, I don’t think they change the bed blankets between customers. My bed sheets had a stain.
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July 2023 by Nico Iglesias - Realtor
Spent 1 night for a business trip. Rooms are big and nice. Carpets in the hallway need to be replace ( it doesn't help with the smell)Free breakfast is a coffee and a granola bar (to go)
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June 2023 by Wael Khamiss
This hotel is very nice and very comfortable. Clean and quiet place is great. All the staff are very friendly and very helpful. Especially The assistant manager Nyo Aung is a great person here. He very kind and very professional.
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June 2023 by Ruth Smith
This hotel is very nice and clean. Very convenient and very close to the shopping center. All the staff are very friendly and helpful.Especially Assistant Manager NYO Aung is very kind and friendly with my family.
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June 2023 by Brandon Adams
I was treated like royalty from the time I walked into the front doors until my check out. Nyo is very welcoming and there was this young guy whose name I forgot. He worked on the overnight and he’s African American, he was very professional and definitely is a great asset to this hotel.Rooms: I love the fact that you have a kitchen and a laundry room. Very spacious room.
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June 2023 by Liz Vernon
Unfortunately I have nothing good to day about this place. The first room was rather disgusting. The floors were so stained with who knows what. Not clean at all just awful. Tried a new room and it was as if it wasn't cleaned. Top that off with the bathtub water that would not shut off and brown spots on the sheets. Made the decision to definitely not stay.