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August 2023 by Tina Gallagher
I had such a great experience here at the Springfield location. Rian was awesome. I am such a difficult shopper and she was super patient with me. She ran back and got every shoe that I asked for. She has great customer service and I will always come back and spend my money here.Thanks again for making me a priority!
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July 2023 by monaaa mathiss
Rude customer service … won’t be back again . Everyone has a nasty attitude
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June 2023 by rob perez
It was definitely pumping out drip. They gas a nice selection of hats and kicks. The colors were popping. It is definitely for a younger crowd to wear, not my style altogether, but if it was single and younger with no kids , it would be my spot to shop.
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April 2023 by N. D.
This place was horrible. I wish I could give it no stars. The cashiers was extremely rude. They Did not offer assistance and we had to find everything on our own. They did not even greet us while we were in the store. Had their own private conversations which was not job related. As we asked questions their response was so unprofessional and the looked they gave was not okay. Why work and treat people this way?Maybe the CEO need to have training on customer service or communication or maybe all. But they were extremely unprofessional. Not okay.
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April 2023 by No D.
Great shoes at a great price they have products I don't see anywhere else I don't know why people be trashing on this store.
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October 2022 by Khalid Dost
This business is fraud and scam. Don’t refund my return! This store should not be doing business in the US.
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August 2022 by Rebecca J
Sooo my daughter got a pair of shoes, but left her inserts at home. Therefore we needed a larger size. The original location did not have a larger size, but they located them in Fredericksburg. My thought was, I have to drive down there to get these shoes. Oh but God!! Erica (Mgr.) asked if I would like to have them shipped to this location & informed me that it would arrive in 1-2 days. Erica called me the next day stating that the shoes were in & that she could hold them, as long as I said a prayer for her in Bible study, since I couldn’t make it to get the shoes that night. **Giggles - She was joking** Not only did I get very helpful, funny, and expeditious customer service, but I also received a very pleasant customer service experience from Erica and her staff that was there this past Friday evening. Well done! Keep up the great customer service!!Very Respectfully,Rebecca J.
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July 2022 by Jeff Sisk
Great place ,nice selection of shoes and decent prices
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June 2022 by Fred Bostick Jr
Horrible wouldn't refund my 11.00 shipping fee
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April 2022 by Jasmine Smith
If I could give 0 stars I would! The workers are extremely rude, especially the cashier. No one greets you or ask if you need help. You have to figure everything out on your own while the workers converse with each other and catch an attitude when you need help. I’ve had multiple bad experiences at this same location! It’s ridiculous, they need to reevaluate the workers and hire more professional employees. Try the Foot Locker in Springfield, they’re much more professional and takes care of you.
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February 2022 by Pamela Seegars
Horrible customer service. The worst experience in a shoe store.
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February 2022 by deborah
Good prices and friendly, helpful staff
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October 2021 by Jae Eb
I wish I could give this locations ZERO stars! From the time I walked in I was not greeted the young lady walked around on her cell phone with her wireless headset having a very unprofessional conversation. The customer service at this location is horrible. I will be reaching out to DTLR with a follow up email.
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September 2021 by K Reynolds-Taylor
I wish I could give it no stars. The service was terrible just like other locations.
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September 2021 by Taichi Da Ghost
Good deals
