-
October 2024 by Michael Im
0 Stars. Came here to get a hat around 2:20 I was ignored when I entered the store and wasn’t offered any kind of help. When I asked the male employee there a question about a product his response wasn’t helpful nor kind. The one male and one female employees there just had a bad attitude. Why work in retail if you don’t want to help customers purchase retail products.
-
September 2024 by Kadaisha Garrett
As a dedicated online sneakerhead, I’ve rarely ventured into physical stores—mainly because DTLR locations were never conveniently located near my home. That changed recently when I needed to return an item, leading me to discover this gem of a store. The experience was nothing short of exceptional.
Upon entering, my daughter and I were warmly greeted by three enthusiastic employees. Now, this may seem like a small thing, but to me, it’s a dealbreaker. If a store can't be bothered to acknowledge my presence, I can’t be bothered to spend my hard-earned money there.
Thankfully, this wasn’t an issue at DTLR. The store manager, Rian, not only assisted with the return but also took the time to engage with my daughter, helping her navigate the latest trends with a level of expertise that only a true sneaker aficionado possesses. Rian's knowledge of both classic retros and the latest styles was impressive—this is someone who knows their kicks!
What truly stood out, though, was a situation that unfolded while we were in line to purchase my daughter’s choice, the gray New Balance 9060s. Ahead of us was a “Karen”—an entitled customer who was determined to return an item without a receipt. She was subtly rude, layering her complaints with hidden insults. Rian handled the entire situation with an almost zen-like calm, maintaining her professionalism and composure throughout what felt like an endless 20 minutes.
I was frustrated by the delay but couldn’t help feeling a sense of pride as I watched Rian navigate the interaction. As a mother raising Black daughters, I seize every opportunity to teach them about grace under pressure. Living as a Black person in America often means having to work twice as hard to be recognized, while being mindful that expressing anger can result in being unfairly judged. Rian exemplified the kind of professionalism and poise I hope to instill in my daughters.
Rian’s handling of this situation, as well as her interactions with customers of various backgrounds, was a masterclass in customer service. She treated every individual with the same respect and enthusiasm, proving that sneaker culture transcends race, size, and shape.
Because of Rian, DTLR has earned a loyal customer for life. Her professionalism hasn’t gone unnoticed, and it’s truly appreciated. Every employee should strive to reach the high standard that Rian sets.
-
July 2024 by Curtis Beckett (Solocannon718)
While at dtlr in Springfield Mall I had a excellent experience at this store Rian and chyna are excellent associates who helped me with my shopping this was a really good experience.
-
March 2024 by Kevin McCaskill
Staff was awesome, very personable, I definitely recommend coming to this store!!!
-
January 2024 by PJ
Nice shop! Definitely has quite a bit of urban wear. You can find some pretty decent prices on shoes but don’t expect a lot of sizes of the latest. They sell out quick if it’s a just released Jordan 1 OG high.
-
August 2023 by Tina Gallagher
I had such a great experience here at the Springfield location. Rian was awesome. I am such a difficult shopper and she was super patient with me. She ran back and got every shoe that I asked for. She has great customer service and I will always come back and spend my money here.Thanks again for making me a priority!
-
July 2023 by monaaa mathiss
Rude customer service … won’t be back again . Everyone has a nasty attitude
-
June 2023 by rob perez
It was definitely pumping out drip. They gas a nice selection of hats and kicks. The colors were popping. It is definitely for a younger crowd to wear, not my style altogether, but if it was single and younger with no kids , it would be my spot to shop.
-
April 2023 by N. D.
This place was horrible. I wish I could give it no stars. The cashiers was extremely rude. They Did not offer assistance and we had to find everything on our own. They did not even greet us while we were in the store. Had their own private conversations which was not job related. As we asked questions their response was so unprofessional and the looked they gave was not okay. Why work and treat people this way?Maybe the CEO need to have training on customer service or communication or maybe all. But they were extremely unprofessional. Not okay.
-
April 2023 by No D.
Great shoes at a great price they have products I don't see anywhere else I don't know why people be trashing on this store.
-
November 2022 by Musab Fadul
Unprofessional
-
November 2022 by thomas simmons
Horrible customer service
-
November 2022 by La vida sin color no es vida
Very friendly
-
October 2022 by Khalid Dost
This business is fraud and scam. Don’t refund my return! This store should not be doing business in the US.
-
August 2022 by Rebecca J
Sooo my daughter got a pair of shoes, but left her inserts at home. Therefore we needed a larger size. The original location did not have a larger size, but they located them in Fredericksburg. My thought was, I have to drive down there to get these shoes. Oh but God!! Erica (Mgr.) asked if I would like to have them shipped to this location & informed me that it would arrive in 1-2 days. Erica called me the next day stating that the shoes were in & that she could hold them, as long as I said a prayer for her in Bible study, since I couldn’t make it to get the shoes that night. **Giggles - She was joking** Not only did I get very helpful, funny, and expeditious customer service, but I also received a very pleasant customer service experience from Erica and her staff that was there this past Friday evening. Well done! Keep up the great customer service!!Very Respectfully,Rebecca J.
