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February 2024 by colleen sherren
Jan 11,2024 @ 7:19 pm… I spent about an hour looking for shoes. Found a pair of Clark’s I liked and wanted to find a pair of walking shoes/ sneakers. I went up to the register @7:19 pm asked if there was someone on the floor who can help me find a shoe. Young female cashier said No we are in the closing staff mode. So what time do you close 8pm.. so apparently NO one could assist me . Just WOW never had such bad customer service and out right said No we can’t help you before
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January 2024 by Francis Deleo
Massive collection
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December 2023 by leesa James
I visited it to use my gift card and the person that helped was great ?
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October 2023 by Deirdra Hughes
Did not find what I was looking for but the store was clean and organized.
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September 2023 by Sana Syed
Came here last week to pick out some fall boots, I had the pleasure of working with a gentleman name Mumin. He went out of his way to order my size since they didn’t have it in stock, he was very professional, kind and personable. EXCELLENT CUSTOMER SERVICE MUMIN!!!
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August 2023 by Jonathan Sammons
I shopped Springfield location for the first time around 11:15 AM Thursday July 27. I am a retail department manager, btw. I picked out the shoes I wanted, yes, you had my size in stock and approached check-out. I was in a slight hurry but that shouldn't even matter. There was a couple in front of me who were taking more than a few minutes going over discounts, applied coupons, etc. There was only one person at the registers. The gentleman saw me waiting, making eye contact acknowledging my presence. He was doing his best... This couple had no clue they were holding up the line. Another staffer saw this, came up front, put down whatever he was working on, opened up another register and got me out of there in a prompt fashion. At this point the first couple had finally finished their transaction and the staffer commented appropriately in regards to my wait. Please recognize those two associates who demonstrated teamwork, a sense of urgency and genuine caring for my business. They may not even recall the incident, but I sure did. Not even the best product sells itself, service sells the product. Keep it up!
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July 2023 by Jasmine Burley
Mumin went out of his way to help. I appreciated his attention to detail. He ensured a quick and easy check out! Will be back at this location again!!!
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July 2023 by Jeff
RECOMMEND DSW: Yes, with the caveat to shop their website/ app for a much better selection of shoes / sizes. The option to return online orders to the store makes DSW a great retailer to work with.LOCATION: Easy freeway access, Free parking, with dining & a retail center nearby. Metro station is accessable by foot for some, but You may prefer to Uber between the station & the store.STAFF: Friendly, professional , & very helpful across our years of visits.PRODUCTS: Wide selection of footwear, however your specific sizing needs maybe hit or miss onsite.As noted above, I recommend DSW's website/app over this store.I often find this location will have plenty of Men's sizes 11-13, but 8-9 are generally out of stock. I find it strange... they recognize sizes 8-9 generally sell out, but don't/won't adjust their stock accordingly.
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May 2023 by Alexia Infante
I went with my mom to get heels and the cashier was so nice! Her name is Jingle. Excellent service!
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April 2023 by Dennis S
DO NOT GIVE PERSONAL INFO. Just bought a pair of shoes and for some reason they needed my phone number, e-mail, and zip code. Then I find out they share that information out with third parties. Just say no when they start asking for personal information.
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April 2023 by Fast Eddie Baller
If you have a smaller to average foot, good luck.
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January 2023 by Chris Alex
Straight forward and easy. They moved all Sketchers shoes to the back section only, they're not on the main floor anymore. I would love to see the introduction of more chairs on the periphery for trying on shoes rather than just stools and a few tables to set your belongings or the shoe boxes on would also be helpful.
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December 2022 by MH G
Great customer service Andres!Large selection of shoes seasonal and more.
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November 2022 by M. Torres
Great selection of shoes and very good prices and sales. There is a lot parking available if the area isn't very busy. Some may argue that the way shoes are placed isn't the most intuitive, but it gets you to looking at shoes you wouldn't normally look at.
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May 2022 by Christina Larrew
They have a lot of does and styles to choose from.You have to stop here. This will be one of your must to go spots for your footwear needs!
