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June 2022 by Darryl C.
I was in the mall and inquired about the price for a watch battery. The lady salesperson told me it would be $15 for regular watches but $45 for watches like Movado. I asked about the price for a Raymond Weil and she told me $15. I came back couple hours later and she changed the battery in the Raymond Weil and charged me $40. I recounted the earlier conversation but then she lied to me and said she told me $45 for a Raymond Weil. She is a scammer and a liar. WATCH OUT FOR HER!!! DON'T do business here. She ended up charging me $30.
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February 2022 by Keirra Lankford
THEY LOST MY ALREADY PAID FOR WEDDING RING!My then fiance and I planned to get eloped on 2 Feb and needed a quick turn on the rings that we knew would need to be resized. We found the perfect band and ring that was guaranteed to be ready by the wedding date. Our engagement ring was white gold with a rose gold rope, we paired it with a rose gold wedding band to match the pieces together. When my fiance went back to pick up the rings he noticed the ring didn't look the same and the store confirmed based on the tags they were the same rings. After bringing the rings to me, I noticed immediately the rose gold rope was now white gold and called the company, (at this point we are 3 days prior to our wedding). They swore there was never a rose gold rope and they gave me the correct ring. I waited until the sales person we worked with was in and contacted her (she works Monday, and Wed-Friday). She told me it could be fixed in 20 mins but the jeweler was out of the country for 10 days and I could come back on 7 Feb and get it fixed on sight. So I had to get married with rings that failed to meet my visual expectations, and I purposely avoided the ring pictures because of this. On 7 Feb when I called prior to going to verify the jeweler was there, I was told due to COVID the jeweler won't be available for an additional 10 days, and that I could come drop the ring off and about 7-10 days AFTER the jewelry is available (around 27 Feb) then the ring should be ready. I chose not to follow this option because it didn’t seem right, and since I moved the wedding photos again to accommodate this inconvenience. I called again on 16 February and was told the jeweler would be in on Sunday (20 Feb), anytime after 12; and he would fix the ring on the spot in 20 mins….. GUESS WHAT DIDN’T HAPPEN? The jeweler was not in, so against my better judgment I left the ring since he was supposed to come in at 2pm. I returned the next day to pick up my ring and it was missing! The ring that was attempted to be given to me was not my ring, but it was in the envelope that I had filled out. When I pointed this out the clerk searched all envelopes to identify my ring was in none. She called the jeweler who at first claimed he didn’t have the ring and it was in the envelope, then he said he had it (he’s located in Stafford, VA), then the final story I got was the ring was given to another person. But the jeweler claims he will be in today (21 Feb) at 5:00 pm to provide my ring. I’ll update my review later to see if this is factual!
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January 2022 by S R
If you’re looking for any custom or fine jewelry in the Springfield area, this is the spot! I’ve purchased 3 items from here and the customer service as well as jewelry are amazing! Ask for Najia! She’s amazing and gives her honest opinion on all purchases.
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January 2022 by A K
I had numerous pieces of jewelry designed here. The jewelry here is of the utmost quality, and design. Very professional and courteous sales staff.
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January 2022 by Taylor Free
*UPDATE AT THE BOTTOM* We dropped off my ring for resize last Tuesday and were told it would be ready Friday morning. My husband drove down to pick it up, and the lady said, “Oh the jeweler never came in. It’ll be ready Sunday after 4 pm.” So we called today (Sunday) at 4:30 and the lady now said, “Oh he’s in New York until Thursday. He can work on it then.” We are going to pick it up and take it somewhere else. Terrible customer service and the employees apparently have no problem lying to you and not following up with courtesy calls when they can’t make deadlines.Today: The owner just called my husband and I mad that we left a bad review. No real apology. Just upset we left a bad review. Yeah… we did. Because you can’t even be courteous to make deadlines after we let the first one slide.
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November 2021 by Daniel Ben-Chitrit
Went to look at some rings, never worn one before but needed one for after the upcoming wedding. Najia was super helpful and helped us pick out a great ring!
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November 2021 by Gregory Bilyk
Came in for a ring resizing. Complicated job, intricate ring and 1 and 1/4 size reduction. They did it in 2 days and charged me the quoted amount despite it being more time consuming than they thought. Appreciate the integrity and workmanship. Recommend.
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October 2021 by Taylor Mullins
*UPDATE AT THE BOTTOM* We dropped off my ring for resize last Tuesday and were told it would be ready Friday morning. My husband drove down to pick it up, and the lady said, “Oh the jeweler never came in. It’ll be ready Sunday after 4 pm.” So we called today (Sunday) at 4:30 and the lady now said, “Oh he’s in New York until Thursday. He can work on it then.” We are going to pick it up and take it somewhere else. Terrible customer service and the employees apparently have no problem lying to you and not following up with courtesy calls when they can’t make deadlines.Today: The owner just called my husband and I mad that we left a bad review. No real apology. Just upset we left a bad review. Yeah… we did. Because you can’t even be courteous to make deadlines after we let the first one slide.
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August 2021 by Aryka Cuadros
My brother in law purchased my sisters ring from here. The lady that helped us was very nice. We wanted to have two rings married together for a different look and it came out beautifully. The owner did this right in front of us. The customer service was impeccable. I would recommend this store to anyone. Thank you for your above and beyond service.
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July 2021 by Artyom Arty
My wife and I bought our weddings here. Najia provided great service and we're very satisfied both with the product and the process. I wish everyone the same experience
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May 2021 by Jay T.
This jeweler is one of the best local jewelers in the area. Ms. Najia Wara is one of the best and she totally took care of me back in December 2020 so this review is a day late and a dollar short as we would say in the Army. My beloved gold rope was broke because it's very delicate and Najia and her team fixed it very well and the price was just right. Najia extended a 12 month warranty which has given me peace of mind and that was mad cool. I plan on doing some more biz with them really soon and this review is delayed but life gets in the way,
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March 2021 by Emmanuel Carter
Great service. Took my Girl's diamond ring here to get resized. Was done in 45 minutes. Highly recommend
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January 2021 by Mariel del Castillo
We purchased a custom ring from Zak tonight and the experience could not have gone better. We knew we would need a larger size than what was available in store, and right away he sat us down and walked us through the entire process. He helped us find a perfect stone and setting, then we watched him hand craft the ring right in front of us. It made this special purchase all the more meaningful. We will definitely be back.
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December 2020 by Eric Nelson
Najia, A beautiful person in and out.
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November 2020 by Eric Ashbahian
I have used Diamond Designs for the big milestones in my life starting with my wife's engagement ring, then our wedding bands and just recently a push gift for my wife. I wanted something customizable so that our daughters name was included on the necklace that I had picked out. Zak gave me some great suggestions on how to incorporate the name. After going to him for so long I trusted his instincts and after seeing the final product my faith in his artistry was rewarded as the necklace with the name included far exceeded my expectations. You won't find custom jewelry pieces for as fair a price anywhere else.