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January 2024 by Fei Huang
Have the worst visit at Costco tire center, so I order 4 tires on the 4th, make a appointment for tires installment on 16th, the day I went in front desk say I was missing a tire and it only been 8 business day, you have to wait btw 7-10 business, and today is the 10th business day I check the shipping and tracking, notice he lie to me, the tracking show all 4 tires was delivered at 5th from baltimore same day. Sooo where my last tire went, feel if they want to use my tire that I pre order at least replace asap, not when customer want to install wouldn’t be there, just feel angry and sad how they treat their customer
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January 2024 by Derek Mumphery
I ordered one tire on December 30. I was told that I would receive a call when it came in the store. I called on Jan 9th to check on the tire. It arrived on Jan 3rd and no one called. So I scheduled an appointment and, the soonest they could get me in was 4:30p on Jan 15. Dropped off my truck at 4:30p and, it was not even in the back till 5:30 and it took them nearly an hour to put on ONE TIRE! When I got my truck back, I noticed that my center cap for my rim was not on and sitting on my passenger seat, broken! I took it back in to tell them that they broke my center cap and the excuse I received was that it was an old cap. That’s my experience, not a great one in my eyes. I will be looking for a new tire shop.
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December 2023 by Joseph Teferra
Great folks. Took us in, sold us and installed new tires right away. No appointment needed. Didn’t have to wait half a day. They did it all in less than an one hour.
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October 2023 by Analise
Called at 8:03. Because my tire is flat and I needed to get a tire change. They were very unprofessional when answering, put me on hold and hung up the phone. I called again an hour later, because I assumed I called too early and gave them time to get ready. Who ever answered the phone the second time had a very unprofessional tone and sound like he didn’t care at all. I never had this problem with any other Costco tire center till this on.
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October 2023 by Christi Johnson
Had a scheduled tire rotation at noon. At 1:20 pm I was told they were backing it out of the garage but that I had to wait at the desk for the key. 50 minutes later I complained again and they found the key. When I went out to my car it was unlocked and running. No idea if it had been running for the full 50 minutes. Service at this location is awful.
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October 2023 by Paul
Took half a day to mount 4 tires after I made an appointment and they said it would take 90 minutes. They promised they would call if it was going to take longer than 90 minutes so I could adjust my day and never did. I’m sure the crew is working hard but customer service is not high on their list. Basically had to take a day of vacation from work to sit on a curb and wait for them to turn my car back over. I’ll never buy or service my car here again.
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August 2023 by Blueloves Virginia
Not sure with these comments on here “oh they are nice, they are professional taking care of me and etc.) It feels like they are here for another paycheck but somehow they forget where they work as customer service. Especially Mr. Will S, he acted like he had a bad sleep last night when meeting me at 8am for a tire service. If you are not a morning person Mr. Will, you might have to take another later shift or get another night job.Not only scratched my brand new wheels when replacing tires, but also lazy attitude early in the morning.Somehow Mr. Will ruins the face of a wonderful Costco shopping experience. Please correct his actions Costco.
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August 2023 by Shayla M.
Costco is my to place for my shopping needs. I love to get my shopping done there as well as gas.
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July 2023 by Sara R.
Husband watched son to give me a break to run the errands. Went to Costco to get some basics for son and noticed some pumpkin seeds we got a week ago were on sale. Went to get a price adjustment for the $2.50 since I was there but the lady refused to give it to me bc I'm not my husband, not on his account. The purchase was made on his account, didn't know it was so strict for a price adjustment , just seems like a money hungry company.
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July 2023 by Walter M.
Another sad trip! Tell your cashiers it's not wise to give dirty looks to customers not once but twice! I remember when. Is timer Service was important to the Costco brand at one time! Getting ready just to spend full price for stuff at the grocery store. At least they are half friendly there. Tell Reina to go home if she doesn't want to be at work! You get me would've gave her a good smack in the head with a bag of walnuts. All did was ask that my items be placed in the boxes. Unbelievable!!!!
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June 2023 by H Singh
I had the best experience there. I actually was stuck on the road and called in. I knew I would have to make an appointment but when I explained the situation. The took me in the same day. Told me to leave it. They fixed it within the hour. The manager was great. I think his name was Tee. Great service.
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May 2023 by Alex Lopez
I had my truck serviced in January 2023 for a tire rotation and balance with no issues. Now in May 2023 I was told the same truck could not be serviced because I didn’t have a “special” wheel lock.Will and Thomas were more interested in saying that the truck can’t be serviced without the wheel lock after I was originally told that there would be no problem.
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February 2023 by M Ayers
I had a great experience getting tires at the Springfield Costco. Will was AMAZING. Great guy who is very busy and always running around. He needs a raise people. I ordered my tires on my app and they were in 3 days later. I was thrilled with the amount of time that it took to get the tires and because my car failed inspection. You only have 10 days after failing an inspection and I was concerned, I wouldn’t make the timeline. Everyone that answered the phone up there was a will really was phenomenal. I hope his bosses know what a great with customers. It can be a tad bit confusing being there but he answered every question w a knowledgeable answer and was so patient w every customer waiting for him. Check-in was easy once Will actually got to the desk, my car had 4 new tires installed and was waiting for me. Again, of course Will was rushing running back-and-forth since he was the only one behind the desk but after a short wait I was checked out and informed what to do and not do in next few days/week. All in all, a pleasant experience because of Will.
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February 2023 by Meg Marquez-Ascher
Great experience for us. We went there to change a tire. The person at the desk was so helpful. He made recommendations and helped us with the decision. He wasn't pushy like other mechanics. It was also quick! And another thing, it was easy to get an appointment here compared with other costco tires. And they do follow your appointment whereas in other Costco locations i.e. Costco Richmond Hway, they tell you a specific time but they don't follow through.
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February 2023 by Jay M
I normally don't take my time to write reviews but this one was a bit concerning. Took my vehicle to get my Costco purchased tires rotated as a walk in customer as soon as they opened on a Saturday at 8:00am which was actually recommended by a Costco tire specialist since it's a minor service.I understand I did not have an appointment but if they are understaffed and/or overwhelmed, don't take walk in customers and hold their vehicles and say that they might not get to it and might have to come back another day. After a couple of times of following up every 3-4 hours courteously, I spoke to a supervisor on duty towards close of business who sounded very rushed and annoyed that I was even requesting to even speak to him.Thankfully, I was able to get my car back right before they closed but was advised in the final invoice that ALL of my lug nuts are 'rough' and may need to get a new hub assembly (the part that the lug nuts and tire connects to). Not only was this a bit concerning, but definitely just makes one wonder, that if you follow up as a walk in customer several times that your service may or may not be professional service.Food for thought:Schedule an appointment and even though Costco welcomes walk in customers, proceed with caution and the upmost patience.