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February 2024 by Michael Tang
This pharmacy continues to impress me more and more! They consistently have the best prescription prices and the service is always top notch. Lindsey was the pharmacy technician that helped me out today and has exceptional customer service skills!
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February 2024 by Vanderley Fonseca
Good service and great price, and a place that you can trust, specially when buying generic
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February 2024 by Odette Fox
Normally, I'd rate higher but they ran out of a medication. Unheard of.
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February 2023 by Walter M.
I can't believe the way I was just treated by the three female employees at Costco. I understand things change but there is no need to belittle me in front of other customers. Who in Gods name is running this place? It's tough to see customer service disappear. Like, it's ok to be an a$$hole now when you work with the public? When did that become acceptable? Just goes to show these big companies just want your money and want you to get the F out of there! And now they make you buy something to cash your rewards check. Can't be from the food court neither. Times have changed. Next time I'm there I will be sure to use the same treatment the way they treated me.
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September 2022 by Hannah H.
The Springfield Costco can be bustling at peak hours! They offer appliances, auto/tires, items for babies and kids, clothing, handbags, computers/printers, electronics, furniture, hardware, health and beauty products, home/decor items, jewelry/watches, office products, patio/outdoor items, items for pets, and travel/luggage items.Check-out lines can be backed up, but the employees try to work as efficiently as possible by directing the lines to self-checkouts and to cashiers. Just note that if you are at a self-checkout, if you run into any issues with scanning or looking up an item, it can take a while for assistance.The 'food court' dining-in area can be monitored more in terms of wiping down the tables/seats.Plenty of parking, but be cautious of the pedestrians, sharp turns, and runaway carts!+wait time for assistance at self-checkouts+messy food court area+tight parking
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September 2022 by Anthony H.
Membership Employees are relentless in standing by checkout and pressing you to upgrade your plan, even if you tell them no. Was telling an employee it was not needed but the person would not take no for an answer and had other employees chime in as well. I just believe it is common sense that if someone expresses their opinion to respect their boundaries.
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July 2022 by Ashley L.
Tire service in this Costco is...disappointing to say the least. I had an appointment and they overbooked. I called to try to reschedule and the caller stated to use the online system to book. I booked. I came and they were "not staffed enough for an appointment" and told me that the online system is not connected to their store booking system. Go to a different Costco, it is not worth your time to deal with the foolery.
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February 2022 by Bradley P.
I enjoy coming to this Costco location. I wish this one also offered gasoline, but it seems like only about half of the Costco 's l go to do. Anyway, this store is set up nicely and always appears crowded from the parking lot but isn't too bad once you get inside. I also like how they've adopted a self checkout option. That line moves super quick!
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December 2021 by Anne O.
We have been Costco members since the 90's and I have to say I'm super disappointed with this Costco's bakery and meat section. Truly everything else is the same as all the other Costco's in the area. We got a package of croissants that were dry and stale and we got ribs that were so dry and tough no amount of sauce could make it better. This was the day before Christmas and when we went to eat them it was a massive disappointment. I've never had a problem at other Costco's with their in house goods except this one.
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September 2021 by Phong L.
I would say this can be the less chaotic Costco you can go to. I normally like to go on a weekday after 7pm, this location can be less crowded. Self service check out is also available here!
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August 2021 by Janice Y.
Decent Costco. I honestly think this Costco is much better than the one in Fairfax. I've never had any bad experiences at the pharmacy, vision center, tire center, and overall store. Employees are usually always nice and it never gets messy. They also have self check-out registers now, too. The only thing is, make sure you check the dates on the produce because I bought some apples one time and they were a couple days expired. The good thing is that returning items at Costco is really easy, albeit the long line they usually have at customer service. Do yourself a favor and order yourself the soft-serve when you're here. Best dang soft-serve I've ever had in my life! It's so good and creamy to the point where I feel naughty eating it. Anyways, I'm a huge fan of Costco (to my husband's dismay), and I'm always trying to come here lol!
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May 2021 by Short and Sweet
Very nice and helpful customer service. Also prescription here was 3 times cheaper than CVS.???
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April 2021 by Christine L.
I live around the area so I come here often for groceries. Spacious, clean, great selection of offerings for all types of products. Bathroom is clean. The self-check out area helps speed up the check out process a lot.Checked out their tire shop today to repair my tire and great customer experience with the staff who helped me. Be prepared to wait for a while for your service since lots of people come here to get service, but the folks are really quick in checking out and perform the service. The sign on the door said no appointment necessary but I would still make an appointment to be safe. I placed an appointment at 5:45p but brought my car in early at 5:20p, saw a staff right away and he told me they can look at my car right away. I went to get my groceries done and came back out at 6:15p and the person who checked out my car came to inform me that I need to replace my tire but it can be done in 20 minutes since my tire is in stock. I was lucky that my tire type was in stock, but was very happy to hear that the replacement can be done right here at the same appointment and will not take long.
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August 2020 by Rebecca F.
So this is for the optical department ONLY! I had heard that they have a great optical department so I decided to give them a whirl since I need new glasses. They are not around the corner from my house so this was going out of my way to go check them out.Upon walking up to the counter, I was greeted by the manager who in turn asked on of his employees to assist me. I was then approached a warm and friendly young lady, who took my temperature and walked me through the COVID expectations for trying on glasses; they go in a special bin to be sanitized instead of back on the shelf. That's where any and all assistance ended.There was another customer there with her husband and they had an employee walking them around, engaging them in trying on glasses while trying to ascertain her tastes & style. The employee was very attentive to her customer but at the same time there were three other employees behind the counter & not one of them offered me any assistance. I was very disappointed because I had heard so much about their selection and pricing so I was hopeful to find an awesome pair of glasses. I have specific needs and it would have been super helpful if I had been shown were to find those frames or even approached to see if I had any questions. Needless to say, I left frustrated at the very stark difference in customer service that was given to one person but not to others. I will gladly find my frames elsewhere, thank you for asking!
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April 2020 by Aemere A.Belayneh
the pharmacy is Very bad Customer servicethey are very lazy & rude !!!!!