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October 2024 by Jada S
This is a very nice facility. It is very clean and the staff are really respectful and understanding. They are old fashioned with their service and I just wanted to let them know it doesn’t go unnoticed. They are always really caring and gentle with Elliott and when he goes to the back there is no doubt in my mind that they are taking care of him properly. I have never heard him cry or be upset in the back and he loves the techs here! Even the relief vets they get are kind, caring, and knowledgeable. I have never had a bill that I thought was out of control and they are transparent with the prices.
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August 2024 by Celeste Kennedy
Love the personal attention and care by the amazing staff at Colonial!
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July 2024 by Karen Befumo
Great service, friendly, caring staff.
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July 2024 by Patrick Tep
This review is mainly for the staff and one specific doctor, Dr. Noi. Staff is always very nice, friendly, and helpful (unlike Banfield where everyone hates their lives). Only doctor I schedule with is Dr.Noi. She is the the best. She keeps it light, is very personable, and won’t try to make you get unnecessary treatments
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May 2024 by Ken Balbuena
Dr. Vaughn is very knowledgeable and takes the time to not only care for your pet but also to explain things simply. She is a compassionate veterinarian.
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May 2024 by Khalida J.
I have been taking my cats here for years. I've always received great service, they answer the phone quickly, respond via email quickly, and the vets have all taken their time- I've seen different ones. Most recently Dr. Noi took the time to call me and explain a surgery for my cat and she was very thorough. Highly recommend!
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April 2024 by Christina C.
The care and compassion at Colonial Animal Hospital is amazing. Been bringing animals to this place since I was little. I trust them with my pets like no other.
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March 2024 by S. M.
I am very impressed with the services received at Colonial Animal Hospital.
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March 2024 by Caroline N.
The person who checked us in and created the profile for my cat was the best person there. The vet was so loud and not understanding that some animals are scared to be at the vet. I cat is gonna get aggressive if u come in all loud about it. She also wasn't very smart. I asked her about gabapentin and dosage to see what she recommended, compared to my past vets and the dosage she said to give my cat didn't even make any sense at all. I work in healthcare too and the dosage she said was so off from appropriate from a cat. Then the girls who rang me out were shopping on their phones while I'm standing there waiting. The girl even acknowledges that they're talking about shopping. Like girl what are u doing. And we had to go back to get her rabies tag cause they didn't give it back. Super weird vibes in there. Will not be going back
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January 2024 by Eddy Nalls
I have been a client of Colonial Animal Hospital since 1980. I used Colonial with my cats and dogs from kitty/puppy stage through end of life stage. When I heard the vets at Colonial were retiring and sold I worried about who was going to take over Colonial Hospital. Enter the new vets. I've had the most experience with Dr. Fennell. Dr. Fennell has such a fabulous connection with all our pets. She explains whatever is going on with my pets and offers medication or other suggestions to help my pet get better. Her staff is equally personable and handles the pets in a compassionate, responsible way. I would highly recommend Colonial Animal Hospital.
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January 2024 by Steven M.
After12 years with Colonial I had to go elsewhere to ensure the safety of my cat. When the receptionist at the front desk can change the medical records (we're talking Dr. only here) the place is out of control. My trust was shattered by a complete breakdown across the board at Colonial. Let's not go into greater detail... I'm just glad we left.
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December 2023 by Steven Marks
Think twice before bringing your pets here. I've been a client for 12 years... Now it turned into a 'Train Wreck' where I'm scared to return with my furry friend. Vets pulling up the wrong patient! Trying to give a cat a simple sub-Q vaccination....3 times? Receptionist calling to tell me to discontinue medication before a visit... MY CAT WASN'T ON MEDICATION. The receptionist said she'd change the record... Since when do receptionists change medical records? They may have had a few bad days... But NOT AT THE EXPENSE OF MY CAT! I even asked to have the vet call me regarding this... Never got a call and that shows how much they care.
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December 2023 by Ed Merife
Great staff, very informative
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December 2023 by Manuel Gonzalez
The staff and Dr. Nettey-Noy are very professional and caring.
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November 2023 by Lin Z.
My dog switched from Springfield Animal Hospital to this nice place! Since my dog moved to medical following up here, so far so good! Much better service than other places.