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March 2024 by Arianna Noorzai
I’ve been coming to this Springfield Claire’s for years and today was the worse experience I had at Claire’s. Today was st. Patrick’s day and they two associates working there were all dressed up in st. Patrick’s day clothes and jewelry. The one associate that helped me was so rude. didn’t even bother to say hello. She just scanned the items quickly and gave me the back while she was looking down at her phone. I asked her if the promotion applied to clearance items and she was “the clearance items just went on clearance, so I don’t know”. She said it in a rude tone without looking at me and just continued to have her phone in her face. Makes me never want to go back to Springfield Claire’s again.
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March 2024 by Rebecca
If I could leave 0 stars I would my husband and I went in the store today to try and look at some earrings for my two-year-old and also a necklace for me we were in the store for about 10 minutes and no one greeted us in. The associate was at the front door when we walked in did not even acknowledge we were in the store then, when she finally went behind the counter, I asked her question about a necklace and she said she has absolutely no idea. How do you work in a store not know anything about your product and not even have customer service skills to greet anyone if you’re not happy with your job and Find something else do not be in a job that requires you to converse what a shame because we were looking to purchase some things this really needs to be adjusted
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February 2024 by Tahina M.
I had a great experience! I’m glad I went today. I had my 2nd lobes pierced and it was quick and painless. Note: I did take 2 Tylenols prior just because so that may have helped as well.
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October 2023 by Lea Primrose
My experience in this place was great! The girl was very kind and professional piercing my daughters' ears, I don't know the name, I forgot to ask☺️ She was very kind to everyone and very patient. 1000/10 THANK YOU LADY ❤️❤️❤️
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April 2023 by Shane Sloan
One employee was too busy hanging with what I assume was her boyfriend, after she came back from the bathroom with what I assume to be a random friend. Both of these non employees hung out behind the counter and made a lot of physical contact with the employee with the bleached orangish hair. The other employee was nice...after she exclaimed how she had no idea why we were there and what we were waiting for.Do better, slackers
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March 2023 by Maryoris Flores
The lady there was with a attitude i was going to pay she was just standing there ignoring me very rude . Bad it seems she didn’t want to work..
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December 2022 by Jessica G.
Terrible. Took my 7 year old daughter to get her ears pierced. First, the staff member doing the piercing couldn't find the center of my daughter's earlobes, where the holes should go. We finally got that squared away and pen marks where the holes should be. The piercer goes in for piercing number one... and gets her GLOVE stuck in with the earring, and then rips it out, pulling my daughters' ear along with it. I figure it's just terrible luck so I let her go for number 2. She pierces the second ear and says "OOPS!"-- the piercing was NOT on the mark where the center of the lobe should be. Now my daughter is panicking and crying because the piercer is very anxious, and offers to re-do the piercing on the spot because, she is so sorry that she "screwed it up." Try convincing a 7 year old that they need to have the second botched hole RE-pierced! It didn't happen, so we paid a crap ton of money (but don't worry, we could come back and have them re-pierced anytime!! HA!) and left with one bloody ear piercing and one uneven ear piercing. Then after we followed Claire's instructions and were allowed to change the earrings, we couldn't get the new earring in one of the holes, and then couldn't even get the original earring back in. So we let both holes close up because it was too painful to force the one in. Claire's stinks! Burn your money instead.
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December 2022 by Indago Echo
Charged me for a pair of earrings, forgot to put them in the bag, and outright refused to fix the mistake when I came back with proof. Don't expect quality customer service.
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October 2022 by Star platinum Fan
They will hustle you at this location, and say anything to get away with it. Stay away for your own good.
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October 2022 by J.E.
Checks prices!! This place can creep up on ya!!! Lady was very nice tho and my daughter is worth it.
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October 2022 by Duraid Hussein
Clair’s should chose their employees better. The employee at this store has the worse manner that I have ever seen. I am calling the corporate office to complain officially.
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May 2022 by Erika Eicholtz
I JUST got my ears pierced (lobe and cartilage) by Bre. She was professional, quick, and efficient. She gave great advice and even better service. Thanks Bre!!!
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May 2022 by Sarony Irías
This girls are way too amazing!!!!!Natasha and Tatyana… I need it urgently to get this gift for my super favorite niece…she lives in Canada and I’m sending her gifts tomorrow at 6 AM in the morning and I had no choice but to get these things tonight. So the store had the gate closed and I literally slipped under it LOL! hoping they wouldn’t insult me…. They saw me and they made a joke and laughed and they let me in and I was able to get my stuff. I wish every store was like that!!!!♥️♥️♥️♥️♥️
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May 2022 by Henry A.
THEY WILL NOT REFUND ITEMS IF THEY HAVE NO SALES FOR THE DAY!!! Please do not support this location. Went there on a weekday to return a few items that my daughter didn't want. The manager said they could not refund anything since they had $0 sales for the day. I was shocked!!! I asked if she was serious...and she was DEAD serious. The website says you can return it to ANY Claires location but I would say this is DEFINITELY NOT TRUE. Please do no support this business/location. The Woodbridge one has better support. I returned it to that location the next day. Would give 0 or negative starts if I could.
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May 2022 by Ronnie Brock
I don't know the name of the young lady who pierced my son's ear, but she did an amazing job. She had lots of confidence. And she was very friendly. I know she makes good money for your store.
