Children's Clothing in Springfield, VA

“This is a wonderful store! So many great finds!!!. I always have such a hard time choosing. The staff is super friendly and helpful!!! I will be a repeat customer for certain!!!”

“Joe at Buy Buy Baby exceeded our expectations. As a first-time mom, I received invaluable guidance and training from Joe. His customer service was exceptional, making the visit an experience rather than just a shopping trip. We learned so much and highly recommend asking for Joe if you have any questions. You will leave Buy Buy Baby feeling confident about your purchases and decisions for your baby's life.”

“I have been to both Fair Oaks & Springfield location and have fallen in love with the dresses that I purchased from both stores! I must say Springfield's store manager Elizabeth was very kind and helpful from the moment we walked in the attention was there. She helped find the perfect dress for my daughter and had patience with us since we were calling family for input but never tried to force or up sell. We will definitely be frequent customers now ?.”

“* Saturday Shopping! The mall is packed. Looking for slacks, shirt, tie, button down! Bingo! Great selections! Nice colored! Getting little man ready for the school spring music ? concert! Bought light grey slacks! Great sale! Good fit!”

“Old Navy coupons start tomorrow! Thank you sales associate mentioned in the photo? Took time for me!! Professional, courteous helped me shop while my phone charged. So sweet of you. Love Old Navy. 4 th of July shirts coming soon!!”

“The manager, Cynthia, at the Carter’s Clearance store in the Springfield Town Center provided an outstanding customer service today and other days when I visited. If I could give Cynthia one hundred stars, I would do so.She is patient and friendly. Exchanges and sales were carried out seamlessly and flawlessly. She is a professional. She knows her merchandise and inventory in the store. For example, if a customer cannot find a particular size, she will look it up in the computer.Every encounter in the past, and especially, today, has been pleasant, polite, and over-the-top!Thank you.”

“As a dedicated online sneakerhead, I’ve rarely ventured into physical stores—mainly because DTLR locations were never conveniently located near my home. That changed recently when I needed to return an item, leading me to discover this gem of a store. The experience was nothing short of exceptional.

Upon entering, my daughter and I were warmly greeted by three enthusiastic employees. Now, this may seem like a small thing, but to me, it’s a dealbreaker. If a store can't be bothered to acknowledge my presence, I can’t be bothered to spend my hard-earned money there.

Thankfully, this wasn’t an issue at DTLR. The store manager, Rian, not only assisted with the return but also took the time to engage with my daughter, helping her navigate the latest trends with a level of expertise that only a true sneaker aficionado possesses. Rian's knowledge of both classic retros and the latest styles was impressive—this is someone who knows their kicks!

What truly stood out, though, was a situation that unfolded while we were in line to purchase my daughter’s choice, the gray New Balance 9060s. Ahead of us was a “Karen”—an entitled customer who was determined to return an item without a receipt. She was subtly rude, layering her complaints with hidden insults. Rian handled the entire situation with an almost zen-like calm, maintaining her professionalism and composure throughout what felt like an endless 20 minutes.

I was frustrated by the delay but couldn’t help feeling a sense of pride as I watched Rian navigate the interaction. As a mother raising Black daughters, I seize every opportunity to teach them about grace under pressure. Living as a Black person in America often means having to work twice as hard to be recognized, while being mindful that expressing anger can result in being unfairly judged. Rian exemplified the kind of professionalism and poise I hope to instill in my daughters.

Rian’s handling of this situation, as well as her interactions with customers of various backgrounds, was a masterclass in customer service. She treated every individual with the same respect and enthusiasm, proving that sneaker culture transcends race, size, and shape.

Because of Rian, DTLR has earned a loyal customer for life. Her professionalism hasn’t gone unnoticed, and it’s truly appreciated. Every employee should strive to reach the high standard that Rian sets.”

“Went in to make a return 30 minutes before they closed and there were a lot of people trying to do the same. The people at the register were super nice and still went above and beyond to help me. I didn't catch the woman's name but the manager Jhonny was awesome too. Will definitely be back :)”

“Great phone customer service! Called to find out if they had a size in stock. They answered the phone on the second ring and checked inventory letting me know they only had a few different colors available letting me put them on hold. Overall very helpful. Based on other reviews I didn’t have high expectations but was pleasantly surprised!”

“I decided to get my hair done at the JcPenny salon in Springfield Mall and loved my experience. My stylist name was Kenya. She was very friendly and knowledgeable. By the time I left Kenya's chair, I had a new stylist and a fresh, bouncey new hair style. Will definitely go back again.”