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“The vehicle was cleaned and served its purpose for my trip. Staff was amazing and asked if I would like a Jeep upgrade. Rentals with Enterprise are the way to go on long trips.”
“My experience here was excellent!! My representative was Sean and not only was he super friendly and welcoming from the time I walked into the door, but he was also very informative as well. I originally reserved a Toyota however, I got a nicer car than I expected. This made my experience evan better. I can truly say I’m extremely satisfied.”
“I returned a car that I rented from the Philadelphia Airport at this location. They were very quick and thorough with the process of return.
The car that I rented from the Philadelphia Airport Budget had a whole host of damage, which was not provided in the written contract, so this location's agent gave me the chance to submit pictures that I took of the damage with timestamps of the day I rented it.
They also gave me another day to return the car seats that I rented because I accidentally left them at home! I feel like other places would've just charged me, so I'm super grateful ??.
FYSA: Go through the side glass door instead of the front door of the hotel.”
“I recently discovered there is an Avis/Budget rental office within the Holiday Inn. I only rent from Avis and previously traveled to National airport to rent for work and personal use. No airport fees at this location and one-on-one interaction with friendly staff. It is a great experience and I cannot say enough in recommending this location. I only wish I would have found out years ago. If you are a tourist or a local and need a rental in the Springfield, VA, area, this is the place to go.”
“Had my rental car wrecked during my stay in D.C. Representative Naima was incredible help! She showed patience, kindness and compassion. She led me in the right direction when I didn’t know what to do and when the Customer Service lines was no help. Awesome customer service!”
“I went to this location after another agent at another Avis location almost ruined our trip on that day. The agent here was very polite, courteous and professional! After I told him what happend, he went above and beyond to help me getting a car and finish the process as quickly as possible.”
“Zach at the front desk is great! He helped me as a non-reserved car person who just showed up. We cracked a few jokes and he got me on my way in less than 15 minutes!”
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“L&M is a top notch body shop! Very professional customer service with quick response . Great updates sent to you via text message. Worked with insurance company, rental company and with me the client to made a bad experience easy to deal with. Can’t say enough. Repairs were flawless. Thanks to staff and crew ?”