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December 2023 by Kathy Roadcap
ATM down more than not . Has repeatedly stopped during a mid transaction with no receipt or return of my card. Has torn cks but also taken cash and not given me credit . I have to go into lobby wait and file a claim for my monies which might take up to 5 days . Stay away
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November 2023 by Phuong Tran
The customer service should be re-trained in my opinion. I came to the bank to make a deposit, i wanted to do with a person for a different reason. I waited in line due to 2 people ahead of me. Then, it was my turn and i was called by the person whose name is Carlos. He was helping drive through and in-store simultaneously. After i gave him my ID and told him what i wanted, he pulled my info and then went to the phone from drive through and after a few minutes, he then told me that he needed to do something (did not hear what exactly clearly), and said that another teller would help me later. I then went back to the line and waiting for a teller to available to help. Those who were behind me were assisting by tellers and i ended up waiting again. I should have said no you should finish helping me before switching to something else.Basically he had issue with drive through and needed to take care that. Again, it can wait since he is in the process of assisting me. He could ask the other customer to wait, not making me go back to the line and wait.I personally think he should have helped me since he was helping me already and then he could come back to assist the drive through customer. Not telling me to go back to the line queueing again. He needed to know the prioritization and ways to deal with situations like this. He should have asked me if that was ok for me to wait not him making decision himself. So unprofessional.
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December 2022 by Lene Vee
FYI, this place no longer have teller drive thru services! When you go inside, prepare for an 8 to 10 minute wait. I asked what happened to the drive-thru service ans he said "there were issues" whatever that means ?
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December 2022 by Zenaw Ejigu
They just don't work efficiently. Specifically the business account representative.. he walks slow he does things slow. He is inexperienced. I won't recommend for business owners
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November 2022 by LizBeth
FYI, this place no longer have teller drive thru services! When you go inside, prepare for an 8 to 10 minute wait. I asked what happened to the drive-thru service ans he said "there were issues" whatever that means ?
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October 2022 by Sarai Zuniga
I have visited this branch a handful of times due to it's convenient location only mins from my job. However, I would steer clear if your business includes anything other than a withdrawal. I most recently visited the branch in August to update my information to reflect a name change and the representative who helped me with this process DID NOT note the changes. I only found out when I called over the weekend to inquire about a different issue and was informed there was no record of any name changes.Capital one is not a bank I would recommend to family and friends. I continue to bank with them because I find it extremely inconvenient and a nuance to go in and close my accounts. I
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September 2022 by Top Coat Spa
This place is the worse customer service compared to the other bank. They don’t want to do anything for you here, which means no customer service is being offered!!!
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April 2022 by Gigi Uzategui
I am a customer of this bank for more than 18 years.On April 14th 2022 at 11:40 , I went to the Commerce st Branch and the lady who was working in customer service was very rude and disrespectful, I just had one question but she refused to answer and told me I had to have to made an appointment when I asked her how I could make an app she just turn around and ignored me.
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February 2022 by Karl-Stéphane COYAULT
I should have read those comments before going ahead with my application. It took 5 months, 3 attempts to verify our address and lots of phone calls to finally receive a cheque without any explanation. After talking with 4 or 5 different people providing contradictory information someone found that my phone number was associated with another person so the cheque was a refund of the deposit. A totally disorganized company not even polite enough to apologize for the loss of time. Manager I talked to is Ragesh, ID# DKA416
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February 2022 by Johnnie Murray
The people in this building are a joke. Don't try to call customer service either. They will tell you that this branch phone hasn't been working for 2 months so they can't correct any issues. I wish I could give them half a star. STAY AWAY
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February 2022 by nahid azad
0n 01/08/2022 at 11:23 AM, the lady working in the customer service is very rude and disrespectful. She does not know how to treat customer.
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January 2022 by Mr Murray
The people in this building are a joke. Don't try to call customer service either. They will tell you that this branch phone hasn't been working for 2 months so they can't correct any issues. I wish I could give them half a star. STAY AWAY
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December 2021 by Musa Yousufzai
There is 2 tellers working at this brunch they are names are P and C they are the worst people to work with them . They do not have experience at all and you don’t feel safe to do banking with them They need to be trained much better to assess customer better way
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October 2021 by Yacob H.Giorgis
Just visited this location knowing all the bad reviews, I am not surprised with their bad I mean very bad service from the cashier to the customer service rep.I was so mad I have to close my account immediately and on my way to bank of america where customers have value.Oct 29th 2021 11:00 am.
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October 2021 by Shana Teehan
Always have a great experience with Jose. He knows how to take care of his customers.
