-
October 2023 by Joshua Pedroza
I had the wonderful experience to be assisted by Chloe N. Pham she was outstanding person who provided me exceptional service. Im sure that with her warm and friendly demeanor, Chloe immediately puts customers at ease. She possesses extensive knowledge in banking and effortlessly explains complex concepts. Chloe's attention to detail is remarkable, and she goes above and beyond to ensure accurate and thorough assistance. Her dedication to exceptional customer service and proactive nature make her a trusted professional. I highly recommend Chloe for all banking needs, as she consistently exceeds expectations and provides a remarkable experience.Thanks Chloe for helping me!
-
August 2023 by Anqi Bai
The lady at reception desk is extremely friendly and professional. She tried her best to help us and make things work. We really appreciate the help!
-
August 2023 by Zemariam Kiros
Chloe exemplified exceptional professionalism and provided invaluable assistance during my interactions at Bankers of America. Her positive attitude and unwavering patience left a lasting impression. I highly recommend this bank for its outstanding staff and service.
-
July 2023 by Farzand Khan
If you have basic needs then you are fine but for other needs you are better of going to another location.I needed something done and they said it couldn’t be done in the branch and only on the phone. I want to another location. I’m glad the same thing done in the branch.The staff is friendly and willing to help but my assessment is that there is lack of knowledge.
-
July 2023 by Aly Gallardo
Chloe was very nice and helped with everything we needed :)
-
June 2023 by Emma R.
Customer Service is fantastic at this branch! Ms. Ledis Gares was on her way out trying to make her to a family trip that had been scheduled a few weeks earlier but when she saw that she was the only one with the knowledge and power to finalize an important transaction for me, she quickly took over and helped me! I was afraid I was going to have to come back to the bank as this was a day, I had taken off from work to get things done, so I was extremely pleased to see that Ms. Gares put customers first.It is not easy to do banking anymore with all this apps and automated services, so it is great to experience that this BOA's branch is always open and available for business.Very satisfying!
-
May 2023 by carolyn vincent
Had. A great experience closing out my account at this Branch! Thank you!
-
April 2023 by Jennifer L.
Don't bother doing business with this location or Burke . Their staff isn't properly trained, and both branches don't have " normal" banking hours to do business. The staff at the entrance in the Springfield location was very rude and seemed they didn't want my business. Their loss is another banks gain.
-
April 2023 by A Q
Its better even not to visit, rude tellers, no customer service, noone is there to listen, its a mess
-
February 2023 by Jason
There are never enough tellers working, one always seems to be on lunch or break even at 4pm in the afternoon. I would definitely not recommend them. And you may wany to switch banks.
-
January 2023 by Jason turner
There are never enough tellers working, one always seems to be on lunch or break even at 4pm in the afternoon. I would definitely not recommend them. And you may wany to switch banks.
-
October 2022 by Nail Club
I'm here at the bank at 12:50 pm on Tuesday 10/4/2020 I was get in the line with bussiness line but they not service me but service the line with no bussiness line this place is not professional I'm so disappointed
-
September 2022 by Rahman khalilzai
Worst customer service ever. It's been more than 3 months for them to close my checking account(still open). I went to Springfield branchback in June 2022 and asked them to close my account, they made me sign a paper and confirmed that my account has been closed. A month later when I had to pay for my credit card, I realized the account was never closed and they were charging maintenance fee. Called the customer service number multiple times for two months and they were going back and forth about how a recurring charge re-opened the account and they will take care of it tomorrow( tomorrow never came). Today I Went to a closer location to my house on Linconia Alexandria, the manager asked me to go back to the same branch where I closed my account. I Went to the same branch the manager (Steve) was on leave for next two weeks so they referred me to another branch located in Old Knee Mil rd, Springfield. Rude manager (Gary) who wanted to act professional but couldn't hold back his temper. Fun fact, apart from not accepting their fault the manager was first blaming me that I was responsible ( "as a consumer you were responsible to keep checking on a closed account") which maybe made sense to him. And after going back and forth he made it clear it was not his fault, the issue started in a different branch and he is not part of it so he can't do anything(making it sound like, I was asking a BOFA manager help me with Truist or any other bank transaction). I will copy and paste this review in all 3 locations and hope customers will see and make the same mistake that I made( never open a bank account with BOFA) they are all nice until you are going to close your account.
-
August 2022 by Sam P.
This Bank of America truly showed all the reasons we closed our business account with them and transferred to Chase. The staff was incredibly incompetent and unwilling to help each other. As the only customer in line I stood there for 20 minutes while one teller tried to fix her cash counting machine and the other teller told her she could not help and was not able to move. While that may be the systems and procedures of working at the teller window, at least offer a verbal solution. Once I was helped they refused to give me change in the form of coin rolls. As a local small business owner I will never come here for my business banking needs.
-
August 2022 by veré Trejo
wooow what a place the attention they give three to four hours to be able to serve you is not useful I still think it's too much you have to lose half a day of work I don't know why they have never improved in customer service it's super lousy?
