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March 2024 by Yonathan Yohannes
Discovering the right veterinary care for your beloved pet can be a daunting journey, whether you're a seasoned pet owner or just starting out. However, let me share my heartfelt experience with Banfield Pet Hospital, nestled at 6535 Frontier Dr, Springfield, VA 22150, United States.Nine years ago, a neighbor recommended Banfield to me when I was a new pet owner, feeling overwhelmed with the care of my 6-week-old baby pitbull, Jefé. Entrusting my furry companion to strangers was a daunting prospect, but from that first encounter, Banfield's exceptional staff and veterinarians put my worries to rest.Over the years, both Jefé and I have developed an unwavering affection for the Banfield family. Their warmth and genuine care extend not only to me but also to my furry companion. Jefé adores his visits there, and the feeling is mutual. The staff's friendly demeanor and genuine interest in his well-being make each visit a delight.I appreciate how they go above and beyond, providing regular updates on Jefé's day and ensuring he receives the attention he deserves. I wholeheartedly recommend Banfield Pet Hospital to anyone seeking exceptional care for their furry family members.Dr. Edward's passion for her profession shines through in every interaction. Her dedication and enthusiasm are palpable, reassuring me that my pet is in the best hands possible. To me, Banfield isn't just a veterinary clinic—it's become an extended family. I cherish and value each member of their team for the love and care they've shown to Jefé and I over the years.
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March 2024 by diana echeverria
I took my Shiba Inu here after he was experiencing diarrhea and blood in stool. They collected a sample and said they would let me know in a few days if I need to bring him back. It took 2 WEEKS for the results to come in and they were positive for parasites. My puppy went 2 weeks longer with parasites bc of their negligence. I took them to old bridge veterinary where they tested my other pup and got the results within 48 hours. And the price I paid for taking 2 puppies in was the same price as taking 1 puppy to Banfield. Although staff was friendly, i will never trust them with my puppies health
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November 2023 by Tony Jones
I love this place. I think the staff is very friendly and I enjoy bringing my puppy here. I feel very confident in the doctors they do explain everything very clearly so you will understand what’s going on with your animal
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October 2023 by Wendee C.
Horrible service. I couldn’t even get an appointment because nobody answered the phone. I left probably 10 messages because nobody returned my calls. When they did answer, I was left on hold for 15 minutes so I just hung up and called back. When I finally got someone I asked about the voicemails, long holds, etc and they were super rude about it. Other locations in my area didn’t have any availability so I ended up going 45min away. I’d rate this one zero stars if I could.
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September 2023 by De'Andria Ackerman
Banfield is truly not worth the prices you pay! they advertise as ‘you can go to any location’ but the moment i needed to pick up a monthly tablet for my dog, i was told to drive to another location or schedule an exam. I recently moved to the area. She was last seen a month ago by a Banfield hospital. What is the point of advertising it this way? Not to mention EVERY appointment comes with additional prices. Teeth brushing is free but medicine resulting from the dental appointment is a fee. Flu shots cost too. At this point, i cant wait for this service to be over. id rather pay insurance so i can go where i please. at least then ill know what to expect.
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August 2023 by Matt M.
Had a drop off appointment today for 9:45am and was told to be back at 1:00pm to pick up. When we go to pick up our pet at 1:00pm, we are told that the doc had an emergency and our pet was not even looked at. So our pet was sitting in her carrier for over three hours with no water or food???? CRAZY!!!! We decided to just take our cat home and not wait for this place to complete any wellness checks and no shots that are due. VERY DISAPPOINTED IN THIS PLACR AND WOULD NOT RECOMMEND THEM TO DO ANYTHING WITH YOUR PETS. They could have let us know that it was going to be longer but chose not to say anything u til we arrived to pick our pet up. Terrible professional and WE WILL NEVER BE BACK TO THIS LOCATION. We are contemplating cancelling our wellness program all together and we will let ALL our friends and family know how awful this was...
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August 2023 by TK F
Wow, I am so happy that my wife made us sign up for Banfield and especially this one. Andrea was absolutely amazing and taking care of my little baby Rocco and the doctors that are on staff do not play around you know exactly what they’re doing.
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June 2023 by A. Jax
Rude receptionist. Waited in line for a while before acknowledged even though nobody else was in the room. They were on the computer, but could have asked me to hold one moment, especially since I only had a quick question. When she realized the other person was still on the phone helping the customer, she "had" to help me. But it was obvious she didn't want to help, and response was vague. I took my business elsewhere.
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June 2023 by Walid Hannaoui
This place is a joke. Reception can’t even use the right phone number on file and have zero remorse or compassion for anyone’s sick pets. They Called the wrong number one time at 9:29 and already had my appointment given to someone else within 20 minutes even though I’m standing in their lobby with my dog who’s sick. 8+ years we’ve been giving them our money but that’s all they care about.
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April 2023 by Matthew Chait
If you are looking for a vet that will take the time to treat your pet with care DO NOT go here. I have been visiting and using Banfield services for over 7 years and have been continuously let down to a point where I will no longer be using their services. Each time my pet goes in for a visit, something unrelated is diagnosed. When discussing treatment, they only focus on the cost of the treatment and not how to administer or care for your pet. Do not waste your time with the services offered here.
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April 2023 by Gene Sizemore
The Springfield location across from the mall is a great location, with friendly and helpful staff. They speak Spanish, and always take good care of Luca, our Cavapoo.
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March 2023 by Matthew Testerman
I do not use or recommend Banfield Pet clinic, I personally had a cat pass away from something that was completely preventable after being misdiagnosed by providers at two separate Banfield locations . Do your research there are reports of pets dying in the care of Banfield across the country .
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March 2023 by Jae L
Worst service and very very unprofessional staff!!!! They have zero courtesy and was very rude over the phone. They make you wait and do not update you on your pet. Do not come here.
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March 2023 by Lucy Diaz
Staff is really great, they show that they care for your concerns and specially for your little fur babies.
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February 2023 by K C.
Brought dog in for vaccines and to check a leg sore. When I picked-up the dog they said they couldn't find the leg sore and that I should email them a picture. WTH (!!?!) Went home and sent them a picture of the leg sore. When I called to discuss, they said their policy is that I must pay for a 2nd visit to look at the leg sore- even though I specifically asked them to look at the leg sore in the first visit. Then they say that I should have approved a skin biopsy when I first visited. Why would someone approve a skin biopsy test BEFORE a vet looks at the dog- especially when the vet can't even find the skin sore to exam it???