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November 2023 by Amro Salih
Terrible place. I called before I went here and asked if they had BOTH front and rear brake pads. The man said yes. I again asked just to be sure and he told me he had them. I go there and guess what, they don’t have them. When I said I was told they were here and I called he replied with “well they are not!” Very rudely. He then told me to go to another store which was a 12 minute ride from my home but a 30 minute drive from that store. Just a bad attitude and rude behaviour at this store. I don’t even think he bothered to look them up. He just looked up the front pads and assumed he had the rear also. Just lazy!
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November 2023 by Alicia Williams
From one BAD AutoZone experience to an EXCELLENT one. Hats off to David at AutoZone-6177 in Springfield for providing SUPERB customer service and for putting on my steering wheel cover....you just gained a customer??
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October 2023 by Elton G
We did visited the store in search for parts to service our car. The store associate AUSTIN went above and beyond to help us finding part that were essential to what we needed. Also he helped locating the other store that had in stock what this store didn't had. He was friendly and we can't add enough compliments for his support. Thank you Austin! Hope to find you again there when we will visit the store for more parts. A great reason to make this store as our must go for car parts.
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October 2023 by Tom Donnelly
Good service, very knowledgeable employees, very satisfied with the experience.
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September 2023 by IN A
Found Refrigerant 1234yf which was not available at other super stores and auto Stores in this area. Good price, more than sufficient quantity, with connector and gauge. Remember, 134e connector is different.
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September 2023 by Kevin Martinez
Not going to bash the entire store because they do have some good employees there but dovon I think is his name has an attitude for a simple question. Waited in line to ask the 1 question
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September 2023 by mahmood idelbi
David is one of the greatest staff at Autozone he was able to help me figure out the right parts for my car
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August 2023 by Caryl PereyraMichael
Alex Isenberg in the Springfield Auto zone went above and beyond to help me get the correct lug nuts for my Camry. He came out looked at the wheels. Didn’t find the lug nuts on the shelf and went to the back to find. Awesome service.
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July 2023 by Daniel Streeter
The brinks truck came and there were 2 employees on duty and yes one employee was trying to help somebody but they didn’t seem to be able to locate whatever they were looking for and although I was in line with only 3 items the other employee who was ringing up a customer just went and tended to the brinks guy instead of just ringing me up and I waited about 7 mins until the other guy stopped helping the other person who couldn’t find whatever they were looking for and rung me up after I said out loud what in the world is going on. These are the 3 items I was buying.
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May 2023 by Winning Ng
Springfield towncenter- ordered online car battery. Said they will do it but then wont bc of some "chip". The annadale location changed my battery. Wish i check the other reviews
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April 2023 by Rick Haupt
Above average parts store. Friendly staff. Very helpful. Open late. Clean store.
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April 2023 by Jen Chon
Was totally blown away at the customer service! The employees (young guy named Ameen and older, heavyset black male manager) were super informative, clearly passionate about their job, and helpful. I'm a small female, walked in to use the OBD2 scanner, and I was not belittled, talked down to, or patronized at all! I came back in to get the report (their scanner doesn't show the codes; you must return to the store for it).We all had a constructive conversation about diagnosing my car's issues -- from discussing my car's symptoms; what I'd already done to attempt to fix the problems myself; several options for me to try out as my next steps. I left feeling better informed to tackle my car issues myself and felt respected as a valued customer. I'd definitely return back here. Not all of the auto parts stores, whether competitor or another location of the same chain, are the same in quality and knowledge-base of employees.Setting:I visited here on a weeknight, wasn't busy inside, was my first time to this location. It looks small inside despite being a new and shiny-looking location in Springfield Plaza, a suburb of Northern Virginia near DC.
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April 2023 by Michael “RANDY” Llanos
I used to buy in this autozone branch but today I had a worst experience, I returned alternator which I purchased at Landover marylan last night.sad to s where ay th manager told me to return where I purchased, I was wondering how he become a store manager if he doesn't know the policy procedure.and his trying to persuade me me that they don't have and I have to go back to store l originally purcha
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March 2023 by Camjock
Customer service is severely lacking here. Waited a while just for someone to check me out.
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January 2023 by Bauyrzhan Altynbekov
You are better off if you just keep one associate to run this location! No need to keep whole team who doesn’t know anything about parts and lazy!You have to beg consultant to look for specific part! All they do is just to look in computer and if they don’t see it, they are not even bothered to check the back shelves which are full of stuff that laying there for decades!!! Zero skills and zero knowledge! Autozone is useless! Many needed parts are only available per order! You won’t find anything beside oil and windshield fluids! Junkyards are better in terms of customer service and availability than you guys! Shame on you!
