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October 2023 by Mike O'Regan
Unexpected water damages are stressful. However, the SERVPRO team who were on scene within a couple hours were outstanding! They kept me informed of the whole process, were always on time, and their diligent efforts greatly minimized the extent of damages the hidden water leak could have caused. I would only recommend SERVPRO!!!Services: Flood cleanup
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September 2023 by Raphael Wong
Servpro of North Arlington was recommended by my Retirement Community (Goodwin Living at Home). We had an emergency water leak to our basement bedroom.. Their water mitigation and cleanup team was professional to remove water, damage carpet and dry wall. They were responsive and professional to clean and clear all the debrisServices: Flood restoration
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August 2023 by D. H. Timpko
By accident I caused a miniflood one evening in my laundry room, which leaked into the utility room in the basement below. I spread all my old quilts, blankets, and towels on the soaked floors then called ServPro, which sent a team forty-five minutes later. When Mike Dwyer and his crew arrived, they surveyed the damage, not only in the rooms but the surrounding areas. They removed the drenched bedding, moved items away from wet walls and floors, and set up large dehumidifiers in both areas. All this sounds quite simple, but it wasn’t. As book collectors my husband and I own over 10,000 books, many stored in the basement. None of the bookcases or books were damaged, but three bookcases needed to be emptied and moved the next morning. In the meantime the team moved furniture and other items away from the utility room the first night.Mike and his team were courteous, friendly, helpful, prompt, and attentive to what needed to be done to mitigate my reenactment of the flood of the Nile. They worked until 2 am the first night then returned for 3 days to remove the damaged flooring, molding, and dry wall. Mike and his team informed me of every step in the process. If another such catastrophe occurs again, I will definitely call ServPro.
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August 2023 by J.L. C
They cleaned my garage after a concrete dust incident covered all our belongings. They did a great job, definitely would recommend.
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April 2023 by Edward G.
Unfortunately this was our second water damage situation with a leak from our kitchen dishwasher. Both times Servpro did an excellent job of insuring that the floors were properly evaluated for any wetness. We are very pleased with there service.
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February 2023 by David Carlson
Good experience. I thought we had mold in our basement. Turns out we had some water damage from a leaky hot water heater which was fairly significant but was NOT mold. Another vendor told us we had a major mold issue. The remediation was very well done. The rebuild was also very well done which mostly consisted of installing a new floor and a small amount of drywall. The rebuild team was expert, efficient, and they always cleaned up after themselves. I'd hire them again, if I have a similar problem.Services: Water damage-related cleanup & repair
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February 2023 by Mukti Niha
My husband & I were on our honeymoon when our bathroom had gotten flooded, and our plumber suggested this team. He directed us to Melissa at the office, and she had done EVERYTHING possible to help us the best she can. From helping us communicate with insurance, to suggesting the best plan, to sending out the best team! Melissa was absolutely amazing, and she was quite literally a text away when we needed answers. I believe his name was Alex, and he was just so helpful. We were so impressed with the job he and his teammate had done. They made sure to protect our carpets outside the bathroom and cleaned everything on the way out. BEST TEAM!!! Also, the prices are VERY reasonable!!The only person I had a very unpleasant experience with was Yayha. Soon as I opened the door, he marched upstairs and without explaining or asking, he pulls out my carpet and marks my closet with a sharpie, and storming around my home without talking through the process. He came off extremely rude!! But one rude person does not represent this company! I would 100% recommend ServPro to everyone!!!!!Services: Flooring
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January 2023 by Amir Sahib
I had a leak in my bathroom on the 2nd floor that leaked to the first floor. I used my insurance (Traveler's) and they paid ServPro for all the costs minus my deductible. Every team that came to do the cleanup, the remediation and then the repairs were great and professional.My only complaint is the billing department sending constant emails about unpaid bills when they needed to send to the Insurance and not me. They also sent bills when the work had not even started saying it was overdue. Other then that they were great.Services: Flooring
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January 2023 by Richie C.
All staff were attentive. They were very interested in making sure that we were pleased. The craftsman who worked in our house were particularly helpful and skilled.
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December 2022 by sean loman
Super quick and attentive, worked great with my insurance. Would have preferred if their PM's called ahead when then we're on their way, but they were never late, always early. On site staff didn't store removed materials where they were directed, but again, small potatoes compared to the quick and efficient service.Service: Mold damage restoration
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December 2022 by ANNE RUSH
Excellent staff, polite, professional & respectful. Mike is a great supervisor & truly cares for the people he serves. I highly recommend this company.Services: Flooring
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November 2022 by Bill J.
My 3-story house suffered severe water damage after a water leak developed on the top floor in the middle of the night. This company was on site with the equipment needed to clean up the mess and start the drying process in less than 2 hours after being called. Due to the damage to the walls and ceilings all the way to the basement there was considerable repair work required on all 3 levels of the house once the drying process was completed. I used this company for the repairs and received the same serious attention to the work that I received from the water remediation. They are professional, energetic, well organized and most importantly know what they are doing.
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November 2022 by Bill Benton
Upstairs bathroom leaked soaking upstairs hardwood floors and damaging ceiling and walls below the bathroom. ServPro did an excellent job drying out the flooring and removing damaged drywall. Their analysis was thorough; finding moisture in places I would not have looked. They were also very careful removing the damaged drywall. They erected plastic sheet barriers around the damaged areas to contain dust and debris during the removal. Very pleased with their work.Service: Water damage-related cleanup & repair
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November 2022 by Neimat Eltiraifi
I satisfied with the Job that you did to my basement. The program manager is very helpful and he helped me a lot. He was so patient with me whenever I called him for advices. I will thank him as I recommend my depreciation money..Services: Fire damage cleanup & repair
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October 2022 by ghada badrawy
The estimator Yahya /agent was very helpful and respectful, helped me throughout the job until complete. I was so stressed out from the water damage rebuilt but it was completed smoothly and professionally.Service: Water damage-related cleanup & repair
