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August 2024 by Cap Tito
The five star reviews are either fake or staged, and come from the staff batting their eyes and asking residents to leave them while they still live there.
Edit: (of course you don’t have a record of me being there, if my real name was there you’d go after the people that are my friends) Notice how absolutely zero percent of the response from the business actually denies, or even attempts to address, what I said. Pointe’s policies, which they have conveniently shown here, are the same as every other rental agency and nothing is wrong with them. It’s the fact that Pointe uses this to try and shield themselves from criticisms that makes them worth said criticism. They have done everything this review says and they know that they have done everything in this review, which is why they didn’t object to or deny it. Original review is below.
Consider your security deposit gone as soon as you fork it over. Everyone in South Hill knows how this business is, all you have to do is walk around town and ask. They have a firm grip on the rental market so they get away with just about whatever they want to.
Before and ever since we left South Hill I haven’t heard of a single person that’s ever had a pleasant experience when they moved out. They wait until folks are fully vacated to go and charge them for things like scuffs on the wall that should be considered normal use, but they charge to re-paint the entire property - because they know that now that you have left, you can’t come back to fight it. They’ll hold you responsible for (literally) a piece of lint on a shelf in the freezer that comes from a cloth you used to clean that shelf. The outside of the property always and forever has trash around the dumpster and staff never once comes to look, they only come by when it’s time to make some money off the people living there. Staff enters apartments without the required 24-hour notice and sneak out before they can get caught. Some houses they rent out are 1800 a month and they don’t come with any appliances, they make you buy them. It’s a shame because the people that build them are as nice and efficient as possible and do a really good job building them, but then they and you have to deal with these sneaky people at the realty office.
To folks getting ready to move here, just know the properties are nice, but do not let them push you around like we did. No one likes them and they only get away with this stuff because we didn’t stand up to them. Hold them accountable.
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August 2024 by Steph King
Evelyn has been absolutely fantastic to work with, she’s very responsive and always extremely helpful! I’d give her 5 stars any day and then some!
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August 2024 by parth khetia
My experience with Pointe Realty has been amazing, Evelyn Salazar, our property manage in particular was extremely kind, helpful and understanding with my situation and went above and beyond to help us get everything done correctly, she handled all the tough work and made it simple for us within a very short time frame in order to get everything situated and sorted out, she was also extremely friendly and welcoming when we went there to ask some questions and gave us helpful intel and information on how to go about the process, I would certainly recommend everyone to engage with Pointe Realty/ Evelyn Salazar
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July 2024 by Jonnitta Walker
My personal experience with Pointe Realtor has been great they are a great company and my property manager Patrick Sasser has been nothing but amazing and helpful since they took over these properties!
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June 2024 by Preston Shelley
Evelyn is the best! Super easy to work with and is always there to help us out when we needed it. Makes the moving process way easier on us and helps to make sure we have everything ready to go.
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June 2024 by Zach Harding
I was in Virginia for 18 months and had a great experience with Evelyn. She always answered my phone calls and messaged me as soon as she could. Evelyn went above my expectations, I wish I could call her to fix my issues at my current apartment.
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June 2024 by Shannon Johnson
The pointe and Evelyn have been available every time I have questions or concerns. She works really hard to make sure the property stays occupied and well maintained. Maintenance issues are resolved in a very timely manner. Very pleased to work with Evelyn.
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April 2024 by Dylan Pierce
I am in the furniture and Floor Covering retail sales industry, and every one at pointe realty supports all small and locally owned businesses. Evelyn reached out to me to help her with a client and got it done. Kim has reached out to us for flooring work before. Super nice people, EXCELLENT communication skills and down to earth people. I enjoy working with pointe realty when it comes to the furniture and Floor Coverings they may need! In the market to buy/sell/rent, reach out to these awesome folks!
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March 2024 by Kevin Malone
Gave me a dirty unit despite saying the unit would be clean by the time I moved in. Staff didn’t seem to care and brushed me off when I called and tried to ask why the unit wasn’t clean like they said it would be.
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February 2024 by Gary Shimp
Evelyn Ramirez-Salazar was helpful when we contacted her with our concerns. She worked hard to rectify any issues and was always compassionate and polite when addressing our issues.
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February 2024 by Patti Shimp
Pointe Realty has proven to be an outstanding realty company with five star managers such as Evelyn Ramirez-Salazar. She was extremely helpful to us during a very difficult time and always responded to our queries quickly. A five star company!
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January 2024 by Tommy Green
Awesome people and incredible service to make finding a home effortless.
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January 2024 by Kelly Powell
Evelyn is excellent at communication and efficient at providing detailed responses! She's been very helpful!
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January 2024 by Marshall Jones
Excellent professional service rendered! Extremely courteous and responsive! Very knowledgeable, considerate and cooperative! Very impressive; extremely pleased with service rendered thus far!
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January 2024 by Josh Phillips
Awesome, friendly people!
