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August 2023 by Becky Stephens
They were very helpful, especially with my questions regarding plants and planting
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January 2023 by Sherri T.
This Home Depot location has it all! This is a good, safe location. The inside is clean and bright. They still have plants even though it's winter, and I was looking at washers, as I think ours may be on the way out. I also perused the cleaning department, and was able to get a glass cooktop cleaner package that I'd literally been trying to find forever, Pledge, in a size with 40% more than the regular packaging, Dawn dish wash, and one other item that escapes me now. They have the best selection of cleaning products I've ever seen in one store. We are working on the living room in our house and my partner was able to find the items he needed. They sell water, charcoal, just everything. LOL It always smells so good in there too, like fresh cut wood. If you are unable to find the item you need in stock, you can order it. It's an overall great store that I would definitely recommend. And the restrooms are clean! That's always a bonus.
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November 2022 by Jaren Thomas
My wife and I ordered a Samsung washer and dryer set and a dishwasher. The delivery team was completely incompetent. We paid for brand new hoses, and they didn’t install them or leave them. They installed the old hoses that were at the property. Then before we could correct them, they had left in a flash. Must have hired crackheads. On to the dishwasher. My wife, her dad, and I all were at the store when we picked the model we wanted. Saw the associate scan that code. We discovered that they had delivered the wrong model. There was no confirmation given by the delivery drivers on what was delivered. They did not open the box or anything. Then Home Depot won’t exchange the dishwasher because it’s been longer than 48 hours. We had been out of the state at the time of delivery. My father in law was there to receive. They left before any checks could be done. We’re getting a full refund. But honestly all the management needs to be let go because of their incompetence. They are ultimately responsible. And all they did was hide behind their red tape. We have a refund but now we have to again go somewhere else to find a dishwasher. They should have made an exception for being wrong in the first place. But no. Don’t shop here. I was just on the phone with a manager and he wouldn’t let me talk to the store and district manager. Complete nonsense. I’ve never in my life seen such a blatant display of unprofessionalism.
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May 2022 by Pamela R.
NEVER use them for floor installation. After a month of waiting on floors that were supposedly in stock, we had to cancel. The original floors we had picked out they did not install due to a small bump in the floor that they did not notice when they came out to measure. All the managers we have dealt with are brand new and have no handle on the situation. Moving on to another company.
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May 2021 by BiggBoy Hogging
Friendly staff and very helpful
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May 2021 by Christina Farmer
when your EMPLOYEES suggest that WALMART has their microwaves on display (i was looking for a countertop one and all I saw out on display was over the stove models) and NEITHER of the young ladies moved from there spots in the kitchen section to help me, you have SERIOUS customer service ISSUES!
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May 2021 by Stephanie Reid
Have tried to get manager to contact me for my continued delivery of 3 kitchen appliances which weren’t cheap. Next week will be delivery attempt #3 after all kinds of excuses from their Final Mile delivery contractor. No hand trucks on truck and “we can’t drive down your concrete driveway!” Twice we’ve taken off work and lots more to be there, unloaded the old fridge to be ready and still hadn’t happened.
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April 2021 by Clint Greer
Good supply of garden items and clean tidy rows. Several workers around to help if needed.
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April 2021 by Duane Harper
Picked some new pots and some flowers to plant. Quick checkout.
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March 2021 by Sarah Buck
It took ONE HOUR for me to get 4 bags of compost loaded into my truck. The item I wanted was not on the shelf but they had it up above in storage/on a pallet. The garden center employee said I could go in and do my other shopping while she got the forklift driver to get the pallet down. I picked up what I needed and came back outside to find the employee who originally helped me clocking pit and saying to me - she's going to call again...I guess the forklift guy was on break. So, I asked if I could pay for the items and wait in my car since I had my toddler with me; the employee said yes and if I pull up they'll just load it right into my car. I paid, got my toddler in buckled in and drove up and waited.....and waited....my receipt checkout time said 4:40pm. The forklift guy FINALLY arrived at 5:04 and then got to my car with the compost at 5:18 (apparently there was some confusion with what item I had paid for and needed him to get) and at 5:21 I finally pulled out of the parking lot. The guy did help get it in my car and apologized for the wait but other than that the experience was less than desirable.
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February 2021 by Becca Goss
THIS STORE CAME THROUGH. I TAKE BACK I WOULD RECOMMEND USING THEM. Frustrated because we purchased a brand new $800 generator and it will not start. Followed directions called manufacture who said take it back but Home Depot doesn’t take it back all sales are final. Was told we would have to take it to Colonial Heights HD for the service technician to look at it. What? We are supposed to not be out on the roads. 7 days without power.
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February 2021 by Lynn C.
Love this store, love the staff, lighting and cleanliness. We did an online order for one item for a DIY project. As I headed into store, notices the email spoke of car side pickup. Well we just went to the front counter where Brittany and Stephanie promptly said we can help you. Brittany seamlessly located the order and we were on our way out in 5 minutes. All this said, these ladies were professional, efficient and took the time to be polite and exchange niceties with us. We enjoy chatting with people and we shared smiles and were wished a good day. In these days of staying home and feeling isolated, this gave us a FEEL GOOD DAY. Thank you Stephanie and Brittany for being sensitive to the customer experience.
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November 2020 by R Tippett
Great variety of bushes,trees, mulch etc.
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August 2020 by Jerry Lloyd
Great people
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July 2020 by Michael Bowen
I bought enough that they helped load it