First Citizens Bank, a top 20 U.S. financial institution with over $200 billion in assets, is known for its strength, stability, and long-term thinking. Headquartered in Raleigh, N.C., the bank offers a wide range of banking services, including a nationwide network of branches and offices, commercial banking expertise, and personalized service to help customers grow and succeed. Customers in South Hill, VA, have praised the bank's friendly and attentive service, regardless of their needs, from lost debit cards to student account creation and fund transfers. The staff, such as Whitney Jones, are described as knowledgeable and helpful, providing exceptional service. Customers have also highlighted the bank's personal approach, where they are treated as "friends" rather than just account numbers, with the bank even making personal calls to check on customers when their cards are used out of town. Overall, First Citizens Bank is praised for its reliable and personalized service, making it a trusted financial institution for its customers.
We love FCB in South Hill, Va. They have always provided us with friendly service no matter what our requirements may be. From lost debit cards, to creating student accounts and moving funds. They take their time to listen and to assist. Thank you Management and staff at FCB in South Hill❤️
July 2024
Been using first citizens for many years, and been to many branches. Stopped in to get a wire transfer today and I couldn’t have done it without Whitney Jones. She definitely knows her stuff, and South Hill and first citizens are lucky to have her. Thanks again Whitney!
