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October 2023 by Yoronda Giles
Absolutely Terrible!!!I would never recommend anyone to go here. Charged nearly $500 for doing a diagnostic and fixed nothing! Beware of these types of businesses that take your money and do absolutely nothing. To top it off, my vehicle would not start after I went to pick it up!! Should be against the law to do this to people!!
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October 2023 by Raven Buffett
My previous review for this shop was absolutely glowing but the last experience has ensured that I will never go back.I’ve been going here for a few years and what had me coming back was the service, the price and the way that there were no additional charges for work that needed to be done.I just had my last inspection and oil change through them, which failed, and they were going to charge me $1600 for brakes and struts for my suspension. I didn’t have that so my husband and I opted to take it home. We agreed that we needed a second opinion because something felt really, really off about the quote they gave us.We just got a call back from the other shop we went to (NTB) who verified that the breaks did need to be replaced but the issue documented with the struts at Titan was a non-issue because (and I quote) “the struts for your suspension are well within what’s considered normal.”With the recommended services I’m paying almost $1100 LESS for MORE work with my vehicle.I’m saddened by this experience as I was truly disappointed by the feeling of being taken advantage of.I will not be returning here.
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September 2023 by Matthew Mauro
Great place all around, friendly, knowledgeable and willing to assist.Service: Vehicle Inspection
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August 2023 by Bryan Sandford
Everything was fine until John attempted to charge $70 (cheapest price) for ONE cheap wiper blade. Went to AutoZone and did the wipers myself, which didn't look damaged at all. Either the markup is insanely high or they are charging $50 to install. Either way not going to patronize this establishment any further.Disclaimer: per a friend's visit, not mine.
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May 2023 by Stephanie Goode
Satisfactory. They did the state inspection, oil change and replaced a cabin filter (nearly $200) However, the biggest inconvenience was the fact that they did not replace the inspection sticker on the car. Unfortunately, I did not notice until 1/2 way home (30 min drive) my mistake, but that was the primary purpose for coming in. Seemed like they were more interested in sending the email for all the possible "add ons"- the cabin filter being one of them. More time, another trip, just frustrating. Will think twice and double check the details before returning.Services: Vehicle Inspection
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April 2023 by Jess C
I was able to get an appointment for inspection very quickly. Damion was so kind, helpful and showed excellent service manager skills. I’ll be a retuning customer from now on!!! Highly recommend to anyone.Service: Vehicle Inspection
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April 2023 by Jess Rosson Cimburke
I was able to get an appointment for inspection very quickly. Damion was so kind, helpful and showed excellent service manager skills. I’ll be a retuning customer from now on!!! Highly recommend to anyone.Service: Vehicle Inspection
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April 2023 by Patrick Jarrett
Damian was extremely helpful (as usual!) These guys always make it right.
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March 2023 by Tes
I have been using Titan Auto since I moved to Virginia in 2014. Damion is amazing. Not only is he very knowledgeable, he is friendly and helpful and explains everything very well. He has a unique way of delivering bad newsin a good way. Titan is blessed to have Damion as an employee.Service: Oil change
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March 2023 by Randi-Lyn Miller-Gol
Changing our review to 5 stars. We are extremely happy with the service Titan provided us after our misunderstanding regarding scheduling. Titan did reach out immediately to seek resolution.Service: Oil change
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February 2023 by Geoff Salgado
They did the work they said they'd do but myself being a mechanically inclined contractor, I figured out they were trying to overcharge me by adding diagnostics and trouble shooting fees to a problem that was already known and then fixed
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November 2022 by Miles Cross
Had a screw in my tire they took care of it for me it did not puncture the tire thank you guys again for the great service Adam Jen and Damien
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July 2022 by Casey Kreicar
Cost $106 just to get a state inspection and oil change (literally wanted to charge $200+ for inside cabin and engine air filters). Forced me to to essentially buy wipers I know didn't need replacing and otherwise were going to reject my state inspection (which should be illegal....as well my My A/C stopped working immediately after I left as well.... AVOID THIS PLACE AT ALL COST. They seem legit, but will totally rip you off. Seems impossible to find an honest mechanic anywhere in this area.
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May 2022 by Sean Ryan
First time coming to Titan Auto for my vehicle safety inspection. This review covers two visits as my first inspection was rejected. It was brought to my attention that my rear brakes and marker light needed to be replaced for it to pass. Which I was aware of the back brakes, so that was no surprise, but what was a surprise was the estimate for removing and replacing the passenger front marker light which was $380. I said no thank you, and went home. The technician who quoted me that price then disappeared into the back to tell the others that I wasn’t going to get the work done. The other gentleman who was at the counter was very kind and helped me finish the transaction for the oil change and the vehicle inspection. I went home changed the brakes myself and couldn’t see anything wrong with the marker light. Arrived today for my re-inspection, and the brakes passed but the marker light was still noted as out. They brought me into the shop and showed it. Which I greatly appreciated! Since I was looking at my car at home in my driveway the sunlight made it hard to see that the light was indeed out. They quoted me a new price of $28.36 for changing the same marker light bulb, which I was much happier about. I believe that Titan Auto is a great place to get work done on your vehicle, I feel that this mishap with the price is something that should be seriously looked into. As a dealership alternative appealing to customers almost like family its difficult to put trust and faith when something like this occurs. For those interested in how timely my appointments went, my first visit I arrived at 10am and left at 12pm (Inspection & oil change), on my second visit I arrived at 9am and left at 10am (Inspection & Bulb replacement). Overall I think Shawn the inspector of my vehicle did a great job, I think the customer service is good with that huge exception, since no one wants to be up-charged $350 for a $30 job. I’d love to give Titan Auto another chance because at the end of the day, I paid $30 not the originally quoted price.
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May 2022 by Patty Kirksey
We had a flat tire during our trip from VA to NC. Fortunately for us we were near Titan Auto & Tire. They took our car back right away and had us back on the road in under 45 mins. Excellent courteous service! Thank you so much for making us feel so welcome while we waited.
