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September 2024 by Leah Leahndungu
We were served by Jamir, his expertise as sales specialist is on another level, he is a listener he kept him communication clear, was patient, and worked within the margins of our budget. We got a K4 at a VERY GOOD RATE. Thank you all that made this a success finance and others good job.
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September 2024 by michelle maina
We had a really good experience with sales specialist Jamir. was very patient and understanding and got us the best car with no regrets
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September 2024 by Carly Riley
My husband and I worked with Logan to buy a new car. We went in last night to test drive a car but had made a mistake regarding the car we were test driving and that ended up not being an option. Logan and her boss worked so hard to help us find another option within our budget and were so kind as to give us some money off on different car to get it in our budget. They were fantastic and also tolerated our screaming baby while taking care of us! I highly recommend them, specifically Logan!
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September 2024 by Marci Moore
I have bought 3 vehicles here, and I really apperciate the attention to detail from Ron and all the people at CMA’s Colionial Kia
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September 2024 by Tyler Clark
Fantastic experience! From start to finish it was a quick and easy process purchasing a vehicle and trading in my old vehicle. Chris and Rod were great to work with and helped tremendously during the process. The next time I purchase a Kia I know exactly where I will be going.
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September 2024 by Vikki Rumph
Went in to take a look at a new car, plan was to test drive and consider purchasing from a dealer back home. However, went into CMA and was greeted and treated so well I ended up purchasing a new vehicle the customer service was amazing. Jordan listen to my ideas and what I wanted and make sure That I would be fully accommodated. The entire experience Was great from initial to finance to the vehicle customer. I would highly recommend checking out CMA Kia for your next vehicle., You would not be disappointed!!!
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September 2024 by Robin Sidi
Once again I had a really great experience buying a new car at Kia yesterday. Sales representative Jordan, General manager Chris and finance manager Steve went out of their way to
be accommodating, they worked hard on our case, and I felt comfortable through the process.Thanks KIA!!!
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September 2024 by Taryn McGill
Stewart has helped me purchase my last 3 cars! He’s been absolutely fantastic to work with and a joy.
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September 2024 by Sahara Harget
Rod and Billy always takes care of my family!
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September 2024 by James Griffin
Keep up the good work
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September 2024 by J C
I recently purchased my first 2025 Kia Carnival minivan from CMA Colonial Kia, and I have to say, the experience was surprisingly pleasant! I typically dread car shopping, but this time, it didn't feel terrible at all. The entire team (my rep was Armani) was friendly and professional, and I never felt pressured throughout the process. They worked with me to ensure I got a fair deal, and I walked away feeling confident in my purchase. I highly recommend CMA Colonial Kia to anyone in the market for a new vehicle. Thanks for making car buying a much better experience!
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September 2024 by Kartik Sheth
Fantastic customer service at Colonial Kia in Chester. We happened to be in Richmond for family and decided to take our DC car there for the EV Battery safety plug recall - SC 341. Kia thought that the fix would take an hour and a half or two but the dealership thought it might take a bit longer as they had to take the battery down to do the fix. We were fine with this because we thought it might take a day or two. But it took over two weeks. They did give us a loaner and folks were extremely responsive and kind - especially Sidney who kept us informed by text. Also Ron, the service manager was super helpful when I called him at 2 weeks - he personally went out there to find what the issue was and fixed it immediately so we got our car back. So I would give them 5 stars for communication, quality of service and responsiveness but mayeb 2 or 3 stars for the time it took for what was supposed to be a relatively simple fix. I understand though that this may have been the first time they did this and it was a new recall fix so it took longer - still felt they were a bit overwhelmed. We were told the leak check would be done and then the service tech had to get ev certified one day, and another day they had too large a volume of cars etc - so that was frustrating.
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September 2024 by Sadie Pointer
Although a long way from home Mr. Boothes made me feel right at home with there welcoming attention. Everything went very smooth , no long waiting, very pleased with the outcome of the sale, they had what l wanted and they delivered.
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September 2024 by William Welton
Smooth and easy peocess. No stress and price dickering.
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September 2024 by D D
This is the second vehicle I’ve purchased from this location and will continue to do so. The professionalism, lack of pressure, inventory, prices, and patience will keep me coming back.
