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“Each visit to the Newport News store is a great visit. The staff always smile and they assist you with all your needs and they also show new items to purchase. They don't upsell, but they share the latest fashion for men. I appreciate this store.”
“I recently had the pleasure of experiencing exceptional customer service at Virginia Beach Boot Barn and Newport News Boot Barn, thanks to the incredible teamwork of Cody, Macie, and Angie.On May 20th, my birthday, I found myself in need of a specific hat to complete my outfit for the day. Despite a mishap at another store, Angie, the manager from the Virginia Beach Store, intervened and called Cody and Macie to assist. Without hesitation, Cody and Macie went above and beyond, driving 30 to 45 minutes out of their way to personally deliver the hat to me.Their dedication and willingness to go the extra mile truly made my birthday memorable. It’s rare to encounter such dedicated and customer-centric individuals, and I am incredibly grateful for their efforts. Cody, Macie, and Angie exemplify the epitome of excellent customer service, and I cannot thank them enough for their outstanding support.If you’re in need of exceptional service and a team that truly cares about their customers, look no further than Virginia Beach Boot Barn and Newport News Boot Barn. Cody, Macie, and Angie are the epitome of professionalism and dedication, and they have my highest recommendation.”
“Excellent selection of T-shirts & novelty items. This store understands culture and has really cool options. Khlood was super helpful and informed me of all ongoing specials in the store. Great Experience. Will return!”
“I've been going here for years and it's always been great. There's always a great selection and the staff is so helpful and nice. Recently, I was looking for a cardigan that has been very hard to find, and I reached out to them via Instagram and Marley reached out to me as soon as they got it back in stock and offered to hold the item for me until I could pick it up. Marley was so nice and extremely helpful, and was great about communicating through Instagram to help me out! ?”
“Always super friendly and helpful staff. Fawsha might be his name — have had him assist me with a couple suit/tuxedo fittings and alterations and has been a pleasure to work with. Jos A has a great team at this branch!!”
“Extremely easy process to help me with my wedding party tuxedos. Every single employee in the building was fantastic and helpful. I ask a lot of questions and was reassured/given recommendations to each one. highly recommend!”
“On Friday, I visited your store in Patrick Henry Mall, with my grandson. We were shopping for school clothes. Your sales associates went above and beyond while we were there. We were looking for cargo pants. The young lady that greeted us when we arrived was very helpful pointing out the selection. Told us about the amazing sale you had going on. We found the exact pants he was looking for (after searching through 7 previous stores). We almost didn't shop in your store but I told him to go see what they have. Unfortunately the pants were not long enough, as my boy is 6' 4". He was disappointed as the fit was perfect. While waiting for him near the fitting room several associates spoke to me and asked if I needed assistance or just carried on a conversation. I just wanted to commend your store and your wonderful associates for a job well done.!! Very refreshing to see those young people enjoying their jobs! It shows! We will be back to shop in your store!”
“Great items at great prices. The only downside was that when we were checking out, the two gentlemen behind the counter carried on a personal conversation between the two of them during our transaction, as if we weren't there.”
“I always enjoy going to and saving money at Macy's! To name a few outstanding staff members,....Emya at the Mac counter, Kelsie in the jewelry dept, Paul can be found in various departments, Kathy in the home dept....they always provide excellent customer service. The only thing you need is a little patience due to staff shortage.”
“The workers at the Newport News/Patrick Henry Vans store are top notch! We walked into 3 different stores in the mall and did not get one greeting or acknowledgement from any of the workers. All of them were standing around talking amongst themselves and acted like we were bothering them when we needed help. The moment we walked into the Vans store the feel was completely different. The male manager has helped us numerous times in the past and is always extremely helpful and pleasant. They don’t hover, but they are there the moment you need assistance. I always enjoy talking to them. The store is clean, well laid out, and a place I WANT to spend my money versus the others.”
“I had an amazing time here a few weeks ago and only came for a jacket but ended up with 200$ worth of items! Kayla and Laren helped me pick out items, helped me with the different types of leggings, held items for me, put items back for me, and overall just made my time here 100x better.”
“They made it real easy for us to make our pick ups out and inn less than 15minsGood shoe SIZE selection because thats always my issue when buying my size !Staff was on it they ALK had good customer service , checked to make sure we were satisfied and like I previously said they made it real QUICK AND EASY down to checking out my receipt was emailed INSTANTLY!!”
“Yesterday, Wednesday September 13, 2023, my son and I had the most pleasant customer service experience with a beautiful young black lady that went above and beyond to help ensure I got my points for my purchase and my rewards. Overall, I love the company! I would definitely recommend for business casual clothing as they have a very modern, sexy, classy style. I also love the warm colors. Always a great experience when shopping with them!”
“My daughter and her friends love shopping here. I do recommend a parent notice what there teens are buying. There are a lot of items that are for 21 and over. A little too mature. But the store is nicely laid out and good prices.”
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“Excellent Customer Service is still offered consistently at this BO! From Tanika happily greeting us as soon as we walked in to Paris checking us out, to their considerate Manager Vicki coming from the back quickly to fix a register issue.... our 3x shopping experience was more than a pleasure.... it guarantees our return.”