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August 2024 by S D
Never had a problem until recently. Insurance stipulated a brand name required. The brand name they had in stock was thousands of dollars. I requested another brand name that was more affordable. My prescription request wasn't even ordered until after I called to find out what was going on, was told my doctor needed to write it a different way, yet my doctor hadn't been reached out to until after my call asking about it. I was told they couldn't override it in their system, and it had to be a brand name per my insurance. They keep filling it with generic and sending texts saying it's ready even though they said they can't run it through my insurance that way. Often times I would call and press all the correct directives for a call back and get no call back at all. Isle of Wight in general needs more pharmacies that accept a wide variety of insurance, but for now other counties will be getting my money. Took my business elsewhere and in one day was told they have the medicine already and if they couldn't have gotten brand name, they would have just let my insurance know that the brand name was not available and overridden it for me. To be fair, some of the employees here really are wonderful but it's clear there are gaps in training, prioritizing and communication. The pharmacy area itself is too small for the volume they are having to do for the area and the indoor lines are always piled up through the aisles. I have mixed feelings of frustration for those that need to do better and concern for those that are doing more than their share in a difficult situation.
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June 2024 by Leann White
Just went to pick up some gauze & tape. Just had a minor procedure on my toe.
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June 2024 by B S
Have most things you need
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May 2024 by Dena Lillard
Drive thru for prescription pickup. Associate was very nice, quick and helpful.
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February 2024 by Peter Vandoren
Go to Krogers the prices are much more reasonable
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January 2024 by Julie Brown
ABSOLUTELY HORRIBLE. They never answer and when they do they always have an attitude. I had one refill left on my medication and they are trying to tell me I have been taking it too long and they need to contact my doctor after my doctor already called in my refills. YALL ARE NOT DOCTORS, YALL ARE A PHARMACY! My doctor even said this was not right, so I will be switching. I have never had people be so rude and so lazy. They don't care about anyone but their paychecks!And lot of times I will get a notification that my medicine is ready and get there and it's not! Then they get attitudes with you. It's just a not we'll put together pharmacy and hopefully they will close down. Any mistakes they make, it's the computers fault. There will be 4 people in line and you will be waiting for 45 minutes while all the employees are cackling and joking and on their personal phones !
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December 2023 by Ann michaelis
Not my fav pharmacy!!! Feel like i have to fight to get any info on what is covered by my Medicare supplement drug coverage. Wish Bennetts creek pharmacy was still here in Suffolk Virginia
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December 2023 by Patricia Dorsey
There are too many mix up with the pharmacy department.
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December 2023 by Leigh Mulford
Great place to shop
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December 2023 by Ian Senter
Pharmacy is almost always “running behind.” Called and placed a refill at 10am, was told it would be ready by 2pm. I get to the pharmacy at 430pm and i am told they haven’t even started yet. Absolutely ridiculous and a shame it’s the only CVS nearby.
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October 2023 by Elonka Butler
To cvs head department. I wish that you all would bring back the speriment flavored mentos in the candy rolls. You all have the gum but I can't chew gum so could you please bring the speriment mentos back please and thank you
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October 2023 by Mandy Bedio
Pharmacy is a joke. Always behind even with plenty of people behind the counter. Given wrong number of pills. This has never halyard another pharmacy. I will never return to this place!
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October 2023 by paul lawson
I have never seen such a poorly run pharmacy. They are in desperate need of new management.
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October 2023 by Fux Google
Had surgery, doctor prescribed pain killer to deal with the resulting pain. 3 days later still waiting for prescription to be filled. Message from CVS app says possible 2 more days. Pathic service.
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October 2023 by john edmonds
I made a covid vaccination appointment for my wife and I a week ago. Get there 15 minutes before the appointment and was told they did not have the vaccine. I received a text one hour before the appointment to confirm. Their system is broken and the employees there don't seem to care they waisted my time.